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System stuttering, freezing, cursor issues, and odd behaviors


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#1 Bojingles

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Posted 18 December 2013 - 10:49 AM

Hi.  A couple months ago, my computer started having a range of issues.  I will detail the issues and the steps I've taken to try to correct them and what is going on now.  It all seems related to me, though may not necessarily be. 

First off, here are my quick specs:
Intel i7 2600

Nvidia Gforce 560 GTX 2Gig

8G Ram
(External Hardware: LF Flatron Monitor, Razer Naga 2012 mouse, Logitech flat keyboard, Logitech headset)
Windows 7 64-bit Home Premium
The most recent Mozilla Firefox is my default browser
 

Around October, I start having multiple issues crop up all at once (funny enough, almost 2 years to the date I bought the system...):
-Frequent Kernel-based video card crashes

-Frequent driver failure for the video card

-The mouse cursor would jump to the edge of the screen

-The mouse cursor would change when browsing the web (ie, the hand point sometimes over text boxes, the typing cursor over non-textboxes)
-When alt-tabbing from facebook to World of Warcraft, the monitor would go into power save mode and not come out of it, requiring me to press the power button the PC to turn it off.

-Sometimes when shutting the computer down, the fans and front vanity light would remain on and not turn off (even after 10 minutes).  This would require me to hold the power button down to power off.  This would happen during Restarts as well--the system would not actually restart and just hang in this mode.

-I would experience system stutters: everything would freeze on screen for a few seconds.  The stutters, once started, would happen every 30 seconds or so.

-Sometimes these stutters would result in a system freeze requiring a hard restart. (Sound would continue to play normally.)

Here are the steps I have taken thus far in very close order:
-Downloaded Avast! and Malwarebytes and have run scans.  (I ran an Avast! scan from the boot up.)  Some JavaScript trojans were found and eliminated (I hope). (Problems persisted)
-Ran rKill, no problems detected (Problems persisted)
-Downloaded RevoUninstaller and removed Java, Flash, Video card drivers, and any programs I would not normally use with Moderate scans. (Reinstalled drivers.  Reinstalled Java and Flash after problems persisted.)
-Downloaded Valley Benchmark to stress the hardware.  No video crashes during the benchmark. (Problems persisted)
-Physically cleaned the fans and dust (there wasn't much at all) from the fans, the motherboard, and the gpu.  (Problems persisted)
-Ran RevoUninstaller's evidence remover.  (Problems persisted)
-Went into my power options and made sure that the monitor/system would never go into sleep mode. (Monitor no longer goes into power save when alt-tabbing to World of Warcraft, but the system still hangs on shut down and restart.)
-Performed a clean install of Windows 7 (Only have Ventrillo and World of Warcraft installed.  No Flash, no Javascript. Problems persisted except I would no longer get warnings of Kernal crashes for the video card or the drivers recovering.)
-Installed HW Monitor to keep track of temperatures (noticed one 65 degree Celsius spike in a couple of the CPU cores while gaming in Windowed mode, 75C spike in the video card. Problems persisted) 
-I took out the video card and cleaned it with extra care and made sure the connections were tight, I also updated mouse drivers from Razer.  No problems for 1 day, temperatures were stable between 30-45 in the CPU, 60ish for the video card
-All problems have returned (except the monitor going to sleep, which has not happened since I turned off all sleep/power save options).  CPU Temperatures have spiked to the low 50s once (video card in the 70s), but are usually in the 30-45C range (50-65 in the video card).

I'm not sure what else to do.  I had 1 good day in the last 2 months and only after I blew some compressed air into the video card and checked the connections were firm.  I do not have a spare video card to test.  Wouldn't the benchmark have forced a hardware issue if there was one?  I'm getting tired of these issues--they're very disruptive.

As a note, I do not have stutter/freezing issues while in game.  I do have the mouse cursor issue (it appearing at the edge of the screen in game and in web browsing).

Any help would be greatly appreciated.  Thank you.

 


Edited by Bojingles, 18 December 2013 - 10:55 AM.


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#2 Bojingles

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Posted 19 December 2013 - 12:27 AM

Update: Within 3 minutes of turning my computer on, my monitor went into power save mode when alt-tabbing back into World of Warcraft. I noticed that before it happened, there was a system stall for 5-10 seconds and sounds stalled as well. I had Ventrilo open, 1 window of Firefox open to a facebook message, WoW, and HW Monitor (temps were in the low 30s across the board as I just turned the system on). Double checked my power save options and the monitor and system are still set to never sleep.

#3 Bojingles

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Posted 20 December 2013 - 01:20 AM

Update: Only had 3 windows of Firefox open.  One on a facebook message, one in gmail, and one looking at google maps.  While moving through the map, the computer started stuttering hard.  It froze requiring a hard restart with the power button.  Did it again, same thing.  On the third time, the computer recovered, but beeped at me twice through the headset after it recovered.

I never had beeps before.  This is new.



#4 boopme

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Posted 23 December 2013 - 08:49 PM

Moved to WIN 7
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 KingdomSeeker

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Posted 23 December 2013 - 10:04 PM

A couple steps I haven't seen mentioned. Have you tried to uninstall World of Warcraft? It seems to be a possible common denominator. A corrupt file in the program can reak all kinds of havoc. If you haven't please try to uninstall it and run your computer for a while to see if the problems still exist. If the don't try to reinstall it. The other question is have you tried to do a system restore to a time before the problems started?



#6 Bojingles

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Posted 23 December 2013 - 10:34 PM

I wouldn't be able to do a system restore because of the clean install (reformatted the hard drive as well).  I had the issues the same day after the clean install so I don't really have a point to go back to.

 

I'll give it a try deleting World of Warcraft to test.  Though it'd be kind of fishy if I had two corrupt downloads (before the windows clean install and afterwards).



#7 KingdomSeeker

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Posted 23 December 2013 - 11:20 PM

I missed the beeping part. Was it like two long, two short or a short and a long and in which order? It would also help to know what you're running.

 

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
and also if you'd be so kind.
 
Please download Mini Toolbox  MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
Thank you
 

 

Edited by KingdomSeeker, 23 December 2013 - 11:24 PM.


#8 Bojingles

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Posted 23 December 2013 - 11:26 PM

It was two short beeps.  The beeps didn't come close together.  (Not a beepbeep, more of a beep..beep.  If that's relevant.)

I only had that happen once, which I posted afterward.  It hasn't happened since and never happened before.



#9 Bojingles

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Posted 23 December 2013 - 11:37 PM

Speccy:

 

http://speccy.piriform.com/results/ZsQBEN308W8mugVicdNo3d1

 

Mini Tool Box Scan Results:

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Bojingles (administrator) on 23-12-2013 at 23:35:23
Running from "C:\Users\Bojingles\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/23/2013 11:21:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/23/2013 09:53:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/23/2013 09:37:28 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {0661cd35-9800-43e7-a7ae-7bd4fda0f8a7}

Error: (12/23/2013 09:03:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/23/2013 05:08:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 26.0.0.5087, time stamp: 0x52a0d273
Faulting module name: xul.dll, version: 26.0.0.5087, time stamp: 0x52a0d20a
Exception code: 0xc0000005
Fault offset: 0x0014e1a8
Faulting process id: 0x488
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (12/23/2013 02:41:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/23/2013 01:00:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/22/2013 10:03:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/21/2013 01:58:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/21/2013 01:54:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (12/23/2013 11:19:29 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:17:02 PM on ?12/?23/?2013 was unexpected.

Error: (12/23/2013 05:04:41 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2558)

Error: (12/23/2013 00:58:16 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:56:27 AM on ?12/?23/?2013 was unexpected.

Error: (12/20/2013 03:47:09 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2558)

Error: (12/20/2013 01:51:55 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:49:16 AM on ?12/?20/?2013 was unexpected.

Error: (12/20/2013 01:22:35 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2558)

Error: (12/20/2013 00:20:28 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2558)

Error: (12/19/2013 11:56:30 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:54:14 PM on ?12/?19/?2013 was unexpected.

Error: (12/19/2013 11:46:28 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:43:46 PM on ?12/?19/?2013 was unexpected.

Error: (12/19/2013 00:21:41 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:19:37 AM on ?12/?19/?2013 was unexpected.


Microsoft Office Sessions:
=========================
Error: (12/23/2013 11:21:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/23/2013 09:53:11 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/23/2013 09:37:28 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {0661cd35-9800-43e7-a7ae-7bd4fda0f8a7}

Error: (12/23/2013 09:03:17 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/23/2013 05:08:45 AM) (Source: Application Error)(User: )
Description: firefox.exe26.0.0.508752a0d273xul.dll26.0.0.508752a0d20ac00000050014e1a848801ceffc1654859e1C:\Program Files (x86)\Mozilla Firefox\firefox.exeC:\Program Files (x86)\Mozilla Firefox\xul.dll34a434d4-6bba-11e3-b006-50e549304af0

Error: (12/23/2013 02:41:59 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/23/2013 01:00:02 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/22/2013 10:03:48 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/21/2013 01:58:02 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/21/2013 01:54:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

@BIOS (Version: 2.11)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
AutoGreen B10.1021.1 (Version: 1.00.0000)



#10 KingdomSeeker

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Posted 24 December 2013 - 12:03 AM

I am suspecting you CPU is over heating. The idle temps were below normal but you mentioned spikes. I think we need a new fan. I am not a pro and I'd suggest waiting until a mod or a more experienced tech weighs in. Also I didn't see what you are running for a power supply. Please fill me in. Thanks


Edited by KingdomSeeker, 24 December 2013 - 12:04 AM.


#11 Bojingles

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Posted 24 December 2013 - 12:26 AM

My power supply is a Cooler Master 850 Watt Silent Pro.  I'm not sure of the model of my heat sink, but it's some kind of a Corsair dual-fan heat sink (red fans in black frames, situated back to back, not side by side, on the top of the rear side of the rig).

I've got a laundry list of things to try (swapping out hard drives, video cards, peripherals [apparently Razer Nagas can cause some issues], applying fresh heat paste...), but I don't want to get too far ahead of myself here.  I'm not a pro at this--I'd hate to brick my system--two years in and the components were holding up and performance was never less than excellet.  I'm just hoping I can get some thoughtful guidance to rule out things like software issues and narrowing in on the hardware issue (if any).

Thanks for your input so far, KingdomSeeker.  I'm grateful  :)



#12 KingdomSeeker

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Posted 24 December 2013 - 12:54 AM

Let's try this and call it a night and hope for Better results in the morning.

 

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

I'll check back tomorrow. Good luck and Merry Christmas.



#13 Bojingles

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Posted 24 December 2013 - 01:01 AM

Thanks, KS.  If I don't catch you tomorrow, Merry Christmas  :)

Here's the log:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by Bojingles on Tue 12/24/2013 at  0:56:09.55
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Users\Bojingles\AppData\Roaming\splashtop"



~~~ FireFox

Emptied folder: C:\Users\Bojingles\AppData\Roaming\mozilla\firefox\profiles\pqgn1wym.default\minidumps [16 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 12/24/2013 at  0:58:55.56
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#14 KingdomSeeker

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Posted 27 December 2013 - 07:08 PM

How are things running? JRT didn't have much to offer thankfully.



#15 Bojingles

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Posted 27 December 2013 - 08:40 PM

Hi KS,  thanks for popping back on.  Hope you had a merry and safe Christmas  :)

I haven't had a lot of time on the computer as the holidays are quite hectic.  But after our last communication, I have noticed the issues haven't been occurring as frequently.  I don't know if that indicative of anything we've done, or just a perception issue based on how sporadic I've been online the last few days. (Funny that, I turned the system on, opened my e-mail, came here because I saw you replied, and the system froze just as I was getting ready to reply.)  No other programs open, no other browsers open.

These issues are hurting my brain.

(Edit: In the 13 minutes since I posted, I had 3 freezes requiring a hard restart...  Never had it happen that quickly after turning the system on, or that quickly in succession.)


Edited by Bojingles, 27 December 2013 - 08:54 PM.





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