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Stop: c0000135 program can't start because %hs is missing


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#1 Birdseed

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Posted 17 December 2013 - 05:20 PM

Long time lurker, first time poster.  I've read through the related posts but haven't landed on one that seems to fit my issue.  I've tackled many a virus on the office machines with help from posts on bleeping computer.  Am hoping that you all will come through and help me with one of my home machines.

 

Summary:  Windows 7 64 bit machine with MS Office 2003 installed.  Partitioned so my programs vs files are separated.  No AVG.  Run malwarebytes regularly.  Attempted to roll back to a previous restore point this afternoon after installing MS updates this morning that hosed Excel (silly me, installing updates!).  I had also done a Skype update and turned on Windows Defender ever so temporarily.  The restore seemed to be going well, but upon reboot, now have blue screen of death and the "Stop: c0000135  program can't start because %hs is missing" error.  Machine is approx 1 YO and has not exhibited any other issues.  (does not have a boot disk, has no CD/DVD drive)

 

What I've done thus far:

1)  When in doubt, reboot.  Did that.  Same issue.

2)  Launched Startup Repair but it's going to wipe out all of my files/programs so have canceled that.

3) Started in safe mode (normal).  It went through the scans and then said "Windows Failed to Start" and mentionwd that a program you may have installed recently could be the problem.  No kidding!

4) Started in safe mode again.  This time, chose the advanced option of "start in last known good configuration."  Got the same stop c000135 message.

 

Am I toast or what?  Any help much appreciated.


Edited by Birdseed, 17 December 2013 - 05:37 PM.


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#2 Birdseed

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Posted 17 December 2013 - 09:06 PM

Update:  Have tried a few more things but w/o the tools to offload info on the drive (as I no longer work in IT so don't have the plethora of spare parts and whatnot) I am planning on going to a repair shop in the morning so I can at least salvage my data if the only option is to start clean.  Would not be my fave option given that many of the programs I have installed are ones that I no longer have access to and can't reinstall.  But I need this box up and running before Friday so desperate times and all that!

 

If anyone has ideas tonight, I'm all ears and will keep an eye on this thread.  Else, will drop it off at the chop shop in the morning.

 

Thanks again!



#3 gringo_pr

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Posted 17 December 2013 - 10:23 PM


Hello Birdseed

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst64.exe or e:\frst.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • First Press the Scan button.
  • It will make a log (FRST.txt)
I want you to poste the FRST.txt report into your reply to me

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 Birdseed

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Posted 18 December 2013 - 08:54 AM

Thank you Gringo!  I ended up dropping the computer off with a tech this morning as I need this machine in time to send on deployment with my husband.  I think it's going to be a pretty easy fix with the appropriate tools.  Thanks for your time.



#5 gringo_pr

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Posted 18 December 2013 - 06:21 PM

No problem and thank you for letting me know and yea he is going to format the computer


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 Birdseed

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Posted 18 December 2013 - 09:28 PM

Well...I got a call around noon today that everything was looking good, the reload had gone well and updates were being applied.  Then around 4pm, I got a call that the hard drive croaked.  It was a hardware problem after all.  The guy was able to run diagnostics and it was an intermittent HD issue.  I called the manufacturer and guess when my warranty expired?  Nov 30.  Nice, eh?

 

So now I either need to buy a new HD or a new computer.  The upside is that all of my files were salvaged.  So I'm glad I didn't waste your time looking at logs because it may have resolved the issue temporarily but what can you do about the hardware....

 

Thanks again!



#7 gringo_pr

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Posted 19 December 2013 - 09:18 AM

Thank you for letting me know


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 gringo_pr

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Posted 26 December 2013 - 10:12 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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