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Hijack this Help Viras Identify and Removal


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5 replies to this topic

#1 koalakonnor

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Posted 17 December 2013 - 01:21 AM

Hey guys, thanks for having sites like this up for noobies like me,

I created a log file for my virus infested computer, likely an attachment on a torrent. Can anyone help out?

Here it is

 

---------------------------------------------

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 11:17:21 PM, on 12/16/2013
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v10.0 (10.00.9200.16537)

FIREFOX: 25.0.1 (en-US)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\AlienRespawn\TOASTER.EXE
C:\Program Files (x86)\AlienRespawn\Components\DBRUpdate\DBRUpd.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\Sound Blaster Recon3Di Control Panel\SBRcni.exe
C:\Program Files (x86)\Alienware On-Screen Display\AlienwareOn-ScreenDisplay.exe
C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\Sound Blaster Recon3Di Control Panel\CTJckCfg.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe
C:\Program Files\Alienware\Command Center\AlienFusionController.exe
C:\Program Files (x86)\Songbird\songbird.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_170.exe
C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_170.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Users\Stuke\Desktop\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O4 - HKLM\..\Run: [Sound Blaster Recon3Di Control Panel] "C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\Sound Blaster Recon3Di Control Panel\SBRcni.exe" /r
O4 - HKLM\..\Run: [AlienwareOn-ScreenDisplay] C:\Program Files (x86)\Alienware On-Screen Display\AlienwareOn-ScreenDisplay.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [DAEMON Tools Ultra Agent] "C:\Program Files (x86)\DAEMON Tools Ultra\DTAgent.exe" -autorun
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: Send to Bluetooth - C:\Program Files (x86)\Intel\Bluetooth\btSendToObject.htm
O9 - Extra button: Send to Bluetooth - {2F56DCAA-153B-4479-B4E2-547405B34FB9} - C:\Program Files (x86)\Intel\Bluetooth\btSendToPage.htm (HKCU)
O9 - Extra 'Tools' menuitem: Send to Bluetooth - {2F56DCAA-153B-4479-B4E2-547405B34FB9} - C:\Program Files (x86)\Intel\Bluetooth\btSendToPage.htm (HKCU)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: Alienware Fusion Service (AlienFusionService) - Alienware - C:\Program Files\Alienware\Command Center\AlienFusionService.exe
O23 - Service: Bluetooth Device Monitor - Motorola Solutions, Inc. - C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
O23 - Service: Bluetooth OBEX Service - Motorola Solutions, Inc. - C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
O23 - Service: Classic Shell Service (ClassicShellService) - IvoSoft - C:\Program Files\Classic Shell\ClassicShellService.exe
O23 - Service: CyberLink Product - 2013/04/02 23:55:15 (CLKMSVC10_38F51D56) - CyberLink - C:\Program Files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe
O23 - Service: Intel® Content Protection HECI Service (cphs) - Intel Corporation - C:\windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Disc Soft Bus Service - Disc Soft Ltd - C:\Program Files (x86)\DAEMON Tools Ultra\DiscSoftBusService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\windows\system32\nvvsvc.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\AlienRespawn\SftService.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8030 bytes
-------------------------------------------------


Edited by hamluis, 17 December 2013 - 10:36 AM.
Moved from Win 8 to Malware Removal Logs - Hamluis.


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#2 gringo_pr

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Posted 17 December 2013 - 04:51 PM


Hello koalakonnor

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 koalakonnor

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Posted 17 December 2013 - 07:05 PM

Thank you so much again, I would kill to be able to do what you guys do. These are my results

 

AdwCleaner

 

# AdwCleaner v3.015 - Report created 17/12/2013 at 16:56:23
# Updated 10/12/2013 by Xplode
# Operating System : Windows 8  (64 bits)
# Username : Stuke - MEWTWO
# Running from : C:\Users\Stuke\Desktop\Maintenance\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\NCH Software
Folder Deleted : C:\ProgramData\QuickSet
Folder Deleted : C:\ProgramData\YoutubeAdblocker
Folder Deleted : C:\ProgramData\surff anDe keep
Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\Program Files (x86)\NCH Software
Folder Deleted : C:\Program Files (x86)\YoutubeAdblocker
Folder Deleted : C:\Program Files (x86)\surff anDe keep
Folder Deleted : C:\Users\Stuke\AppData\Local\Conduit
Folder Deleted : C:\Users\Stuke\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Stuke\AppData\Roaming\NCH Software
Folder Deleted : C:\Users\Stuke\AppData\Roaming\Mozilla\Firefox\Profiles\qdxnv1b6.default\Extensions\ayyo_8jw@tfhc-yejvm.org
Folder Deleted : C:\Users\Stuke\AppData\Roaming\Mozilla\Firefox\Profiles\qdxnv1b6.default\Extensions\i_fwvf@kotowcb.org
Folder Deleted : C:\Users\Stuke\AppData\Roaming\Mozilla\Firefox\Profiles\qdxnv1b6.default\Extensions\zjb2o-ioui@eoooyeouiikala.co.uk
File Deleted : C:\Users\Stuke\AppData\Roaming\Mozilla\Firefox\Profiles\qdxnv1b6.default\searchplugins\Conduit.xml
File Deleted : C:\Users\Stuke\AppData\Roaming\Mozilla\Firefox\Profiles\qdxnv1b6.default\user.js
File Deleted : C:\windows\System32\Tasks\NCH Software

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\SearchNewTab.SearchNewTab
Key Deleted : HKLM\SOFTWARE\Classes\SearchNewTab.SearchNewTab.1.0
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3289663
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C66F0B7A-BD67-4982-AF71-C6CA6E7F016F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{31E3BC75-2A09-4CFF-9C92-8D0ED8D1DC0F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C66F0B7A-BD67-4982-AF71-C6CA6E7F016F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\NCH Software
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\NCH Software
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4820778D-AB0D-6D18-C316-52A6A0E1D507}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A35CA8FF-CB7D-8361-1CB9-83219CD11C78}

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16537


-\\ Mozilla Firefox v25.0.1 (en-US)

[ File : C:\Users\Stuke\AppData\Roaming\Mozilla\Firefox\Profiles\qdxnv1b6.default\prefs.js ]

Line Deleted : user_pref("CT3289663.FF19Solved", "true");
Line Deleted : user_pref("CT3289663.UserID", "UN22874591042802619");
Line Deleted : user_pref("CT3289663.browser.search.defaultthis.engineName", "true");
Line Deleted : user_pref("CT3289663.fullUserID", "UN22874591042802619.IN.20130902140634");
Line Deleted : user_pref("CT3289663.installDate", "02/09/2013 14:06:36");
Line Deleted : user_pref("CT3289663.installSessionId", "{849B08C1-67CD-47D2-A341-4645E39BB634}");
Line Deleted : user_pref("CT3289663.installSp", "TRUE");
Line Deleted : user_pref("CT3289663.installerVersion", "1.6.1.2");
Line Deleted : user_pref("CT3289663.keyword", "true");
Line Deleted : user_pref("CT3289663.originalHomepage", "about:home");
Line Deleted : user_pref("CT3289663.originalSearchAddressUrl", "");
Line Deleted : user_pref("CT3289663.originalSearchEngine", "");
Line Deleted : user_pref("CT3289663.originalSearchEngineName", "");
Line Deleted : user_pref("CT3289663.searchRevert", "false");
Line Deleted : user_pref("CT3289663.searchUserMode", "2");
Line Deleted : user_pref("CT3289663.smartbar.homepage", "true");
Line Deleted : user_pref("CT3289663.versionFromInstaller", "10.19.2.5");
Line Deleted : user_pref("CT3289663.xpeMode", "0");
Line Deleted : user_pref("Smartbar.ConduitHomepagesList", "hxxp://search.conduit.com/?ctid=CT3289663&CUI=UN22874591042802619&UM=2&SearchSource=13");
Line Deleted : user_pref("Smartbar.SearchFromAddressBarSavedUrl", "");
Line Deleted : user_pref("browser.search.defaultthis.engineName", "InternetHelper3.1 Customized Web Search");
Line Deleted : user_pref("browser.search.defaulturl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3289663&CUI=UN22874591042802619&UM=2&SearchSource=3&q={searchTerms}");
Line Deleted : user_pref("extensions.A01k5LBrVIPg.scode", "(function(){if(window.self.location.hostname.indexOf(\"acebook.co\")>-1){return};if(window.self==window.top){var script=document.createElement('script');scr[...]
Line Deleted : user_pref("extensions.KFRfckm3rLZ.scode", "(function(){if(window.self.location.hostname.indexOf(\"acebook.co\")>-1){return};try{new function(){if(null==document.getElementById(\"id_arrrrppdjafklbvnn44[...]
Line Deleted : user_pref("extensions.cD2rXZuq.scode", "(function(){if(window.self.location.hostname.indexOf(\"acebook.co\")>-1){return};if(window.self.location.hostname.indexOf('mail.')==-1)\r\n{try{for(i=0;i<5;i++)[...]
Line Deleted : user_pref("smartbar.addressBarOwnerCTID", "CT3289663");
Line Deleted : user_pref("smartbar.conduitHomepageList", "hxxp://search.conduit.com/?ctid=CT3289663&CUI=UN22874591042802619&UM=2&SearchSource=13");
Line Deleted : user_pref("smartbar.conduitSearchAddressUrlList", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3289663&SearchSource=2&CUI=UN22874591042802619&UM=2&q=");
Line Deleted : user_pref("smartbar.defaultSearchOwnerCTID", "CT3289663");
Line Deleted : user_pref("smartbar.homePageOwnerCTID", "CT3289663");
Line Deleted : user_pref("smartbar.machineId", "CFNO01RM1AL8YYNPHE6LBNAEQ4WVJZMUJLYN5ZAUMXUQXPA6KXOVDWMKPS8XFHKU/YM8MG4MKGDCIUW4FZOJXA");

*************************

AdwCleaner[R0].txt - [6249 octets] - [17/12/2013 16:55:38]
AdwCleaner[S0].txt - [6223 octets] - [17/12/2013 16:56:23]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [6283 octets] ##########
 

JRT

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 8 x64
Ran by Stuke on Tue 12/17/2013 at 16:59:23.85
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Default_Page_URL

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C395CE3E-D917-41B9-8238-889CEC587487}

~~~ Files

~~~ Folders

~~~ FireFox

Successfully deleted the following from C:\Users\Stuke\AppData\Roaming\mozilla\firefox\profiles\qdxnv1b6.default\prefs.js

user_pref("extensions.A01k5LBrVIPg.url", "hxxp://getsrv1.info/sync2/?q=hfZ9ofV9CShEAen0qjwGtMqLDe49CNU0llrMCMlNhd9FrHwGrjsErHsHrdrMBzqUojwHrjsFqHa7rTw9pih7hfs0pihPBMn0pjn8qdY9
Emptied folder: C:\Users\Stuke\AppData\Roaming\mozilla\firefox\profiles\qdxnv1b6.default\minidumps [7 files]

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 12/17/2013 at 17:02:07.46
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

I have all of the instructions and results saved to a .txt for reference.

 

Also, I no longer see the virus acting up. I do not know if that killed it or if it is just being dormant, but I am a little dissapointed in malewarebytes for not doing what these programs just did.


Edited by koalakonnor, 17 December 2013 - 07:07 PM.


#4 gringo_pr

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Posted 17 December 2013 - 09:10 PM


Hello koalakonnor,

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

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Posted 26 December 2013 - 10:17 PM


Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#6 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 04 January 2014 - 10:04 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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