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DNS issue? Please help!!


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18 replies to this topic

#1 2ofdvagn

2ofdvagn

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Posted 16 December 2013 - 10:53 PM

Okay so a week ago I did some cleanup on my vaio laptop. For a week now I show active connection for internet but cannot access any pages on 2 separate browsers (chrome & internet explorer). I've tried clearing dns cache, resetting both modem & router, hard-wiring, clearing both browsers of any history, and run some additional malware scans to see if I cld tackle this monster myself. I am at a loss. All the additional things working through the router function as shld. (PS3, 3 mobile phones, and 2 other computers connecting wireless only as well). My laptop shows internet connection is on & running (I'm positive it's working because my torrents are still downloading) but anytime I try to open live mail... Error. (Care far less about this issue) and browsers just say dns server failed. I've contacted ISP, linksys, and sony. All of which told me to do the same things I've already tried. I'm wondering if somehow a driver disappeared on me or how my settings are off just enough to not low browsers to work. I'd really appreciate any help possible! If someone can send me DSS I can get logs or any other info needed. Currently sony vaio vpcee41fx with windows 7.

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#2 jhayz

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Posted 16 December 2013 - 11:00 PM

Hi 2ofdvagn. :) Do you need malware help assistance as you were previously infected basing on your original post?


Tekken
 


#3 2ofdvagn

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Posted 16 December 2013 - 11:27 PM

No that's cleared up as far as I know. Did a full system scan again today and came up good.

#4 jhayz

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Posted 17 December 2013 - 12:11 AM

With a working computer with internet connection and a usb flash drive to transfer the software and logs,

 

Download MiniToolBox and open/run the program.
When open, checkmark or select all options then click Go.
A notepad will open then copy-paste the report on your next reply.

Make sure your troubled computer is connected on wired/wireless status before running Minitoolbox.

 

Download then run Farbar Service Scanner and checkmark all boxes.
Click Scan and then a Notepad text will open. Copy-Paste the report on your next reply.


Tekken
 


#5 2ofdvagn

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Posted 17 December 2013 - 08:42 AM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Dana (administrator) on 17-12-2013 at 14:38:45
Running from "F:\diagnostics"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

========================= IP Configuration: ================================

Atheros AR9285 Wireless Network Adapter = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Dana-VAIO
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : new.rr.com

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 4A-0F-6E-F8-82-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : DL_DOMAIN11.COM
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 78-84-3C-32-47-4D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : new.rr.com
   Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
   Physical Address. . . . . . . . . : 4C-0F-6E-F8-82-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::49e9:5ac1:d22c:c12f%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, December 17, 2013 2:35:43 PM
   Lease Expires . . . . . . . . . . : Wednesday, December 18, 2013 2:37:17 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 189534062
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-ED-51-89-78-84-3C-32-47-4D
   DNS Servers . . . . . . . . . . . : 208.67.222.222
                                       208.67.220.220
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.new.rr.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1c64:3954:b77a:d7ce(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1c64:3954:b77a:d7ce%19(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Reusable ISATAP Interface {66A97F09-D4E9-4BF0-8ED5-4B6E5B95DA07}:

   Connection-specific DNS Suffix  . : new.rr.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.103%20(Preferred)
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 208.67.222.222
                                       208.67.220.220
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  resolver1.opendns.com
Address:  208.67.222.222

Name:    google.com.new.rr.com
Address:  67.215.65.132

Ping request could not find host google.com. Please check the name and try again.
Server:  resolver1.opendns.com
Address:  208.67.222.222

Name:    yahoo.com.new.rr.com
Address:  67.215.65.132

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...4a 0f 6e f8 82 47 ......Microsoft Virtual WiFi Miniport Adapter
 11...78 84 3c 32 47 4d ......Realtek PCIe GBE Family Controller
 10...4c 0f 6e f8 82 47 ......Atheros AR9285 Wireless Network Adapter
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.103     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.103    281
    192.168.1.103  255.255.255.255         On-link     192.168.1.103    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.103    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.103    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.103    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 19     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 19     58 2001::/32                On-link
 19    306 2001:0:9d38:6ab8:1c64:3954:b77a:d7ce/128
                                    On-link
 10    281 fe80::/64                On-link
 19    306 fe80::/64                On-link
 20    286 fe80::5efe:192.168.1.103/128
                                    On-link
 19    306 fe80::1c64:3954:b77a:d7ce/128
                                    On-link
 10    281 fe80::49e9:5ac1:d22c:c12f/128
                                    On-link
  1    306 ff00::/8                 On-link
 19    306 ff00::/8                 On-link
 10    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 mswsock.dll [File Not found] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 mswsock.dll [File Not found] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

x64-Catalog5 09 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/17/2013 02:36:09 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (12/17/2013 02:36:09 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (12/17/2013 02:36:09 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (12/17/2013 02:36:09 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (12/17/2013 02:36:09 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
 Element not found.  (HRESULT : 0x80070490) (0x80070490)

Error: (12/17/2013 02:36:08 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (12/17/2013 02:36:08 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog

Details:
 The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f) (0x8004117f)

Error: (12/17/2013 02:36:08 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=1100}. The service will attempt to automatically correct this problem by rebuilding the index.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (12/17/2013 02:36:08 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.

Details:
 0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))

System errors:
=============
Error: (12/17/2013 02:38:14 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (12/17/2013 02:38:14 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (12/17/2013 02:38:13 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (12/17/2013 02:36:13 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%1053

Error: (12/17/2013 02:36:13 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.

Error: (12/17/2013 02:36:13 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%1053

Error: (12/17/2013 02:36:13 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.

Error: (12/17/2013 02:36:13 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%1053

Error: (12/17/2013 02:36:13 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.

Error: (12/17/2013 02:36:13 PM) (Source: DCOM) (User: )
Description: 1053WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Microsoft Office Sessions:
=========================
Error: (12/17/2013 02:36:09 PM) (Source: Windows Search Service)(User: )
Description:
Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt

Error: (12/17/2013 02:36:09 PM) (Source: Windows Search Service)(User: )
Description:
Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (12/17/2013 02:36:09 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (12/17/2013 02:36:09 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (12/17/2013 02:36:09 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
 Element not found.  (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer

Error: (12/17/2013 02:36:08 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore

Error: (12/17/2013 02:36:08 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
 The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f) (0x8004117f)

Error: (12/17/2013 02:36:08 PM) (Source: Windows Search Service)(User: )
Description:
Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
1100

Error: (12/17/2013 02:36:08 PM) (Source: Windows Search Service)(User: )
Description:
Details:
 0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))

=========================== Installed Programs ============================

ABBYY FineReader 6.0 Sprint (Version: 6.00.1990.41618)
Adobe AIR (Version: 3.9.0.1030)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Photoshop Elements 7.0 (Version: 7.0)
Adobe Photoshop Lightroom 3.5 64-bit (Version: 3.5.1)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Alps Pointing-device for VAIO
AMD USB Filter Driver (Version: 1.0.15.94)
ApexDC++ 1.5.8 (Version: 1.5.8)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Application Manager for VAIO
ArcSoft WebCam Companion 3 (Version: 3.0.21.368)
ATI Catalyst Install Manager (Version: 3.0.765.0)
BitTorrent (Version: 7.8.2.30332)
Bonjour (Version: 3.0.0.10)
Brother MFL-Pro Suite MFC-J825DW (Version: 1.0.8.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0713.642.10121)
Catalyst Control Center Graphics Full Existing (Version: 2010.0713.642.10121)
Catalyst Control Center Graphics Full New (Version: 2010.0713.642.10121)
Catalyst Control Center Graphics Light (Version: 2010.0713.642.10121)
Catalyst Control Center Graphics Previews Common (Version: 2010.0713.642.10121)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0713.642.10121)
Catalyst Control Center InstallProxy (Version: 2010.0713.642.10121)
Catalyst Control Center Localization All (Version: 2010.0713.642.10121)
CCC Help Chinese Standard (Version: 2010.0713.0641.10121)
CCC Help Chinese Traditional (Version: 2010.0713.0641.10121)
CCC Help Czech (Version: 2010.0713.0641.10121)
CCC Help Danish (Version: 2010.0713.0641.10121)
CCC Help Dutch (Version: 2010.0713.0641.10121)
CCC Help English (Version: 2010.0713.0641.10121)
CCC Help Finnish (Version: 2010.0713.0641.10121)
CCC Help French (Version: 2010.0713.0641.10121)
CCC Help German (Version: 2010.0713.0641.10121)
CCC Help Greek (Version: 2010.0713.0641.10121)
CCC Help Hungarian (Version: 2010.0713.0641.10121)
CCC Help Italian (Version: 2010.0713.0641.10121)
CCC Help Japanese (Version: 2010.0713.0641.10121)
CCC Help Korean (Version: 2010.0713.0641.10121)
CCC Help Norwegian (Version: 2010.0713.0641.10121)
CCC Help Polish (Version: 2010.0713.0641.10121)
CCC Help Portuguese (Version: 2010.0713.0641.10121)
CCC Help Russian (Version: 2010.0713.0641.10121)
CCC Help Spanish (Version: 2010.0713.0641.10121)
CCC Help Swedish (Version: 2010.0713.0641.10121)
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Windows Live Remote Service Resources (Version: 15.4.5722.2)
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========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 3834.9 MB
Available physical RAM: 2412.63 MB
Total Pagefile: 7667.98 MB
Available Pagefile: 6048.39 MB
Total Virtual: 4095.88 MB
Available Virtual: 3946.5 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:456.11 GB) (Free:301.24 GB) NTFS
3 Drive f: () (Removable) (Total:1.86 GB) (Free:1.51 GB) FAT

========================= Users: ========================================

User accounts for \\DANA-VAIO

Administrator            boinc_master             boinc_project           
Dana                     Guest                   

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

11-12-2013 21:08:09 Windows Update
12-12-2013 16:45:53 VAIO Care Automatic Restore Point
12-12-2013 16:49:38 Windows Update
16-12-2013 19:47:49 Windows Update
16-12-2013 19:57:27 Removed HTC Driver Installer.
16-12-2013 22:19:41 VAIO Care Automatic Restore Point
16-12-2013 22:25:59 Restore Operation
16-12-2013 22:37:06 Windows Update
16-12-2013 22:40:58 VAIO Care Automatic Restore Point
17-12-2013 00:16:42 Restore Operation
17-12-2013 13:19:10 Windows Update
17-12-2013 18:19:25 Removed HTC Driver Installer.
17-12-2013 18:39:39 Removed Elcomsoft Blackberry Backup Explorer
17-12-2013 18:40:20 Removed HTC BMP USB Driver.

**** End of log ****


Edited by 2ofdvagn, 17 December 2013 - 03:42 PM.


#6 2ofdvagn

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Posted 17 December 2013 - 08:44 AM

Farbar Service Scanner Version: 05-12-2013
Ran by Dana (administrator) on 17-12-2013 at 14:39:55
Running from "F:\diagnostics"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
LAN connected.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors

Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****


Edited by 2ofdvagn, 17 December 2013 - 03:43 PM.


#7 jhayz

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Posted 17 December 2013 - 07:29 PM

Please remove outdated Java plugins by Add or Remove Programs. http://www.java.com/en/download/faq/remove_olderversions.xml

Go to your LAN and wireless network card Properties and make sure Obtain DNS servers is in automatic.

Network and Sharing Center - Change Adapter Settings - Right-click LAN/ wireless card - Properties - Highlight IPv4 - Properties and set to Obtain DNS servers automatically on both adapters, hit Ok.

 

Reset your host file back to default http://support.microsoft.com/kb/972034

Can you connect now?


Tekken
 


#8 2ofdvagn

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Posted 17 December 2013 - 09:29 PM

That didn't work.  Any other suggestions?  Do I need to change anything within that host file that I created from the above post?  Sorry don't mean to sound naive, just really have no clue


Edited by 2ofdvagn, 17 December 2013 - 09:39 PM.


#9 2ofdvagn

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Posted 17 December 2013 - 10:06 PM

so I noticed that when I put in cmd and ipconfig under the tunnel adapter and media state it says media disconnected.  Could this have something to do with what's going on?

 

Wireless LAN adapter Wireless Network Connection:

 

Connection-specific DNS Suffix: new.rr.com

Link-local IPv6 Address: fe80::49e9:5ac1:d22c:c12f%10

IPv4 Address: 192.168.1.103

Subnet Mask: 255.255.255.0

Default Gatelway: 192.168.1.1

 

Tunnel adapter isatap.new.rr.com

Media State: Media disconnected

Connection-specific DNS Suffix:

 

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix:

IPv6 Address: 2001:0:9d38:6ab8:241a:fad3:b77a:d7ce

Link-local IPv6 Address: fe80::241a:fad3:b77a:d7ce%19

Default Gateway: ::

 

Tunnel adapter Reusable ISATAP Interface {61A214C0-D4FC-4050-9076-9855F21F954C}:

 

Media State: Media disconnection

Connection-specific DNS Suffix: new.rr.com


Edited by 2ofdvagn, 17 December 2013 - 10:15 PM.


#10 2ofdvagn

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Posted 17 December 2013 - 11:06 PM

tried this also but nothing

 

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.



#11 jhayz

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Posted 18 December 2013 - 12:19 AM

Could this have something to do with what's going on?

 

No, as they may acquire the IPv6 address does not mean they could directly affect the IPv4 connection which is the usual private addresses obtained on network connections unless there is an existing channel, domain, server configured.

 

Let's try fixing the Windows Action center first.

Download this reg file http://www.bleepstatic.com/fhost/uploads/1/win-7-8-action-center-notification-icon-missing.reg

then follow the prompts to install. Post a new FSS log next time please.

 

Edit : See also DNS suffix is ticked http://support.simpledns.com/KB/a138/how-to-configure-dns-suffixes-on-windows-vista2008.aspx


Edited by jhayz, 18 December 2013 - 12:24 AM.

Tekken
 


#12 2ofdvagn

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Posted 18 December 2013 - 08:51 AM

Farbar Service Scanner Version: 05-12-2013
Ran by Dana (administrator) on 18-12-2013 at 07:50:02
Running from "F:\diagnostics"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
LAN connected.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****



#13 lukel03

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Posted 18 December 2013 - 06:35 PM

Does malwarebytes have a firewall in it?



#14 jhayz

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Posted 18 December 2013 - 06:55 PM

Did you follow the reset host contents already? Is the DNS server set to auto obtain DNS?


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#15 2ofdvagn

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Posted 18 December 2013 - 08:02 PM

Malware bytes I don't think so but I cld be very wrong. The DNS is set to auto obtain. I used both the fix it for me and followed the instructions but am not positive I did it right myself. The thing I copied showed different things than any info I've seen. I will try to attach a photo?




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