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BSOD repeatedly and I am at a loss


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21 replies to this topic

#1 JohnMWoods

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Posted 16 December 2013 - 02:04 PM

Hello,

I have had 7 or 8 BSODs in the last 24 hours and as much as I hate to admit to myself  -- And in a public forum!?! -- I just have no idea what to do. Please help. I am including in this post the dump analysis from WhoCrashed as well as the SystemLook findings. Any help is greatly appreciated.

 

 
Crash dump directory: C:\Windows\Minidump
 
Crash dumps are enabled on your computer.
 
On Mon 12/16/2013 3:47:56 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121613-37565-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x16347C) 
Bugcheck code: 0xB4 (0xFFFFFFFF874BB580, 0xFFFFFFFF877A6000, 0xFFFFFFFF877A7000, 0x3)
Error: VIDEO_DRIVER_INIT_FAILURE
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that Windows was unable to enter graphics mode.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
 
 
 
On Mon 12/16/2013 3:47:56 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: win32k.sys (win32k+0x16347C) 
Bugcheck code: 0xB4 (0xFFFFFFFF874BB580, 0xFFFFFFFF877A6000, 0xFFFFFFFF877A7000, 0x3)
Error: VIDEO_DRIVER_INIT_FAILURE
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that Windows was unable to enter graphics mode.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
 
 
 
On Mon 12/16/2013 3:32:32 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121613-41496-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x16347C) 
Bugcheck code: 0xB4 (0xFFFFFFFF87353A28, 0xFFFFFFFF8701F000, 0xFFFFFFFF86A5C000, 0x3)
Error: VIDEO_DRIVER_INIT_FAILURE
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that Windows was unable to enter graphics mode.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
 
 
SYSTEMLOOK
 
SystemLook 30.07.11 by jpshortstuff
Log created at 08:17 on 16/12/2013 by ADMINSTRATOR
Administrator - Elevation successful
 
========== filefind ==========
 
Searching for "win32k.sys"
C:\Windows\System32\win32k.sys --a---- 2349056 bytes [22:04 11/12/2013] [01:27 30/10/2013] 8ACB33EF85F9EA87D18FECEAD593A255
C:\Windows\winsxs\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17514_none_bafae3a5f8c8e2cb\win32k.sys --a---- 2329088 bytes [21:29 20/11/2010] [21:29 20/11/2010] 687464342342B933D6B7FAA4A907AF4C
C:\Windows\winsxs\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17803_none_bb04b8f9f8c1a4f8\win32k.sys --a---- 2343424 bytes [03:42 30/05/2012] [02:36 31/03/2012] F8DB740114248CE6910E550EE9C054A2
C:\Windows\winsxs\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18300_none_bb0197d5f8c480d1\win32k.sys --a---- 2349056 bytes [22:04 11/12/2013] [01:27 30/10/2013] 8ACB33EF85F9EA87D18FECEAD593A255
C:\Windows\winsxs\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21955_none_bb5a46bd12060325\win32k.sys --a---- 2351616 bytes [03:42 30/05/2012] [02:31 31/03/2012] 5E7C260B168054FCB68BE9C030A81CE8
C:\Windows\winsxs\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22496_none_bb2fe7111225b41e\win32k.sys --a---- 2357248 bytes [22:05 11/12/2013] [01:09 30/10/2013] CCF2E6C5D39C6B82879DE66431710F0F
 
-= EOF =-


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#2 GreenGiant117

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Posted 16 December 2013 - 02:10 PM

it appears to be your video driver, has it recently been updated?

Or did this issue start right after a windows update?

 

Go into Device manager (Start > (right click) Computer > Properties > Device manager (top left)) Then right click on the video card and click check for updates.

 

This is assuming that you are running a windows 7 Machine, some more details about the computer would be nice (OS, and hardware)



#3 JohnMWoods

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Posted 16 December 2013 - 04:26 PM

Thank you for your response and in future topics, should the need present itself, I will be sure to include the pertinent info. Please forgive my novice mistake. You assumed correctly regarding the operating system. According to Windows, the Intel video cared driver is up-to-date. Also, I don't believe the BSODs came on the heels of an update.

 

 

 

 

 

Operating System   System Model Windows 7 Professional Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 7/24/2012 9:19:53 PM   Dell Inc. OptiPlex 745 
System Service Tag: 4C1YSC1 (support for this PC)
Chassis Serial Number: 4C1YSC1
Enclosure Type: Space-saving Processor a   Main Circuit Board b 2.80 gigahertz Intel Pentium D
16 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded   Board: Dell Inc. 0GX297 
Serial Number: ..CN6986173Q2F80.
Bus Clock: 800 megahertz
BIOS: Dell Inc. 2.6.6 06/26/2011 Drives   Memory Modules c,d 68.90 Gigabytes Usable Hard Drive Capacity
38.60 Gigabytes Hard Drive Free Space

TSSTcorp CDRW/DVD TSL462D ATA Device [Optical drive]

ST380815AS [Hard drive] (80.00 GB) -- drive 0, s/n 5RW1BSDB, rev 3.ADA, SMART Status: Healthy   2038 Megabytes Usable Installed Memory

Slot 'DIMM_1' has 1024 MB (serial number 0000403E)
Slot 'DIMM_3' is Empty
Slot 'DIMM_2' has 1024 MB (serial number 0000403B)
Slot 'DIMM_4' is Empty   Local Drive Volumes             c: (NTFS on drive 0) 68.90 GB 38.60 GB free       Network Drives   None discovered Controllers   Display ATA Channel 0 [Controller]
ATA Channel 1 [Controller]
Intel® ICH8 2 port Serial ATA Storage Controller - 2825
Intel® ICH8 4 port Serial ATA Storage Controller - 2820   Intel® Q965/Q963 Express Chipset Family [Display adapter] (2x)
DELL 1708FP [Monitor] (17.1"vis, s/n XX-0G302H-XXXXX-88F-4LES, August 2008) Bus Adapters   Multimedia Intel® ICH8 Family USB Universal Host Controller - 2830
Intel® ICH8 Family USB Universal Host Controller - 2831
Intel® ICH8 Family USB Universal Host Controller - 2832
Intel® ICH8 Family USB Universal Host Controller - 2834
Intel® ICH8 Family USB Universal Host Controller - 2835
Intel® ICH8 Family USB2 Enhanced Host Controller - 2836
Intel® ICH8 Family USB2 Enhanced Host Controller - 283A   SoundMAX Integrated Digital HD Audio

#4 jhayz

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Posted 16 December 2013 - 07:27 PM

Let's try using these steps.

 

Please go to C:\Windows\Minidump folder. Do you see any dmp logs from the folder?  If yes, then read the instruction of the second paragraph below.If not, configure small memory dump debugging information under startup and recovery.

> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use small memory dump.
> Checkmark overwrite any existing file

If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :
Note : If dmp logs from minidump folder is not allowed due to security or admin permission problem, disable UAC control temporarily
or see this link.
> Highlight (holding ctrl key) and choosing the dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year.

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.

 

Download Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.
 


Tekken
 


#5 JohnMWoods

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Posted 16 December 2013 - 09:28 PM

Hello and thank you so much for helping me. The 3 (yes, only 3) mini dump logs are all gibberish -- and, when I send the 3 documents to the desktop, 3 shortcuts to the gibberish are created. I hope the deciphered docs are what will be available in BOX. ( I did that part correctly.) What follows are the the MiniTool Box and Speccy items.

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by ADMINSTRATOR (administrator) on 16-12-2013 at 18:19:45
Running from "C:\Users\ADMINSTRATOR\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/16/2013 05:59:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 05:35:12 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 05:28:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 05:25:08 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 08:01:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 07:50:35 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 07:43:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 07:40:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 07:35:10 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 07:25:39 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (12/16/2013 05:59:21 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
PRSBDRVR
 
Error: (12/16/2013 05:58:26 PM) (Source: SNMP) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.
 
Error: (12/16/2013 05:58:18 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service failed to start due to the following error: 
%%2
 
Error: (12/16/2013 05:34:50 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
PRSBDRVR
 
Error: (12/16/2013 05:33:56 PM) (Source: SNMP) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.
 
Error: (12/16/2013 05:33:34 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service failed to start due to the following error: 
%%2
 
Error: (12/16/2013 05:33:42 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x00640156, 0x00000002, 0x00000001, 0x89ea7361)C:\Windows\MEMORY.DMP121613-21918-01
 
Error: (12/16/2013 05:33:34 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:31:52 PM on ?12/?16/?2013 was unexpected.
 
Error: (12/16/2013 05:28:04 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
PRSBDRVR
 
Error: (12/16/2013 05:27:15 PM) (Source: SNMP) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.
 
 
Microsoft Office Sessions:
=========================
Error: (12/16/2013 05:59:57 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 05:35:12 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 05:28:45 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 05:25:08 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 08:01:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 07:50:35 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 07:43:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 07:40:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 07:35:10 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/16/2013 07:25:39 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
Adobe AIR (Version: 3.2.0.2070)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Shockwave Player 12.0 (Version: 12.0.7.148)
Avira Free Antivirus (Version: 14.0.2.286)
Belarc Advisor 8.3 (Version: 8.3.2.0)
CCleaner (Version: 4.08)
Dell System Detect (Version: 5.4.0.4)
DMUninstaller
Foxit Reader (Version: 6.1.1.1031)
Google Chrome (Version: 31.0.1650.63)
Google Update Helper (Version: 1.3.22.3)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
JavaFX 2.1.1 (Version: 2.1.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Security Client (Version: 4.3.0219.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (Version: 11.0.51106.1)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (Version: 11.0.51106)
My Dell (Version: 3.4.6422.14)
NETGEAR WNA1100 N150 Wireless USB Adapter (Version: 1.0.0.133)
OpenOffice 4.0.1 (Version: 4.01.9714)
Paint.NET v3.5.11 (Version: 3.61.0)
Revo Uninstaller Pro 3.0.7 (Version: 3.0.7)
Seagate File Recovery for Windows 2.0 (Version: 2.0.9835)
SeaTools for Windows
swMSM (Version: 12.0.0.1)
WhoCrashed 5.00
 
========================= Memory info: ===================================
 
Percentage of memory in use: 47%
Total physical RAM: 2037.61 MB
Available physical RAM: 1064.88 MB
Total Pagefile: 4075.23 MB
Available Pagefile: 2584.65 MB
Total Virtual: 2047.88 MB
Available Virtual: 1947.3 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:64.17 GB) (Free:35.65 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JOHNDELL
 
Administrator            ADMINSTRATOR             Guest                    
JOHN1                    THIS ONE                 
 
 
**** End of log ****
 
And here is the snapshot link:
 


#6 jhayz

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Posted 16 December 2013 - 10:22 PM

Ok, will wait for the shared link for the uploaded minidumps. FWIW, if you disable UAC (see previous post) you can copy/paste the minidumps on desktop directly and then zipped them all and upload to box site.

 

Edit : Please post your computer model next time.


Edited by jhayz, 16 December 2013 - 10:30 PM.

Tekken
 


#7 JohnMWoods

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Posted 16 December 2013 - 11:13 PM

Here is the link. I am so sorry. And my computer model? I posted that link in the erlier reply: 

 

http://speccy.piriform.com/results/l2oHR6Nv77HlSbKADgpyajL

 

 

https://app.box.com/s/8j58xtsme6j0z2s0v1g6 

 

 

Operating System   System Model Windows 7 Professional Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 7/24/2012 9:19:53 PM   Dell Inc. OptiPlex 745 
System Service Tag: 4C1YSC1 (support for this PC)
Chassis Serial Number: 4C1YSC1
Enclosure Type: Space-saving Processor a   Main Circuit Board b 2.80 gigahertz Intel Pentium D
16 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core Intel Dual (2 total)
Not hyper-threaded   Board: Dell Inc. 0GX297 
Serial Number: ..CN6986173Q2F80.
Bus Clock: 800 megahertz
BIOS: Dell Inc. 2.6.6 06/26/2011 Drives   Memory Modules c,d 68.90 Gigabytes Usable Hard Drive Capacity
38.60 Gigabytes Hard Drive Free Space


Edited by JohnMWoods, 16 December 2013 - 11:14 PM.


#8 JohnMWoods

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Posted 16 December 2013 - 11:35 PM

Hoping that it will help, here is the dump analysis from WhoCrashed.

 

Welcome to WhoCrashed (HOME EDITION) v 5.00

This program checks for drivers which have been crashing your computer. If your computer has displayed a blue screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution. 

Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice. 

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems. 

To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available. 

Just click the Analyze button for a comprehensible report ...

 

Home Edition Notice

This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network. 

Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.
 

System Information (local)

computer name: JOHNDELL
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: OptiPlex 745 , Dell Inc. , Dell Inc. , 0GX297
CPU: GenuineIntel Intel® Pentium® D CPU 2.80GHz Intel586, level: 15
2 logical processors, active mask: 3
RAM: 2136592384 total
VM: 2147352576, free: 1959690240


 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Tue 12/17/2013 1:32:47 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121613-21918-01.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x79361) 
Bugcheck code: 0xD1 (0x640156, 0x2, 0x1, 0xFFFFFFFF89EA7361)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\tcpip.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TCP/IP Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 



On Tue 12/17/2013 1:32:47 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: hal.sys (hal!KeRaiseIrqlToSynchLevel+0x8F) 
Bugcheck code: 0xD1 (0x640156, 0x2, 0x1, 0xFFFFFFFF89EA7361)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys . 
Google query: hal.sys DRIVER_IRQL_NOT_LESS_OR_EQUAL



On Mon 12/16/2013 3:47:56 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121613-37565-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x16347C) 
Bugcheck code: 0xB4 (0xFFFFFFFF874BB580, 0xFFFFFFFF877A6000, 0xFFFFFFFF877A7000, 0x3)
Error: VIDEO_DRIVER_INIT_FAILURE
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that Windows was unable to enter graphics mode.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 



On Mon 12/16/2013 3:32:32 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121613-41496-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x16347C) 
Bugcheck code: 0xB4 (0xFFFFFFFF87353A28, 0xFFFFFFFF8701F000, 0xFFFFFFFF86A5C000, 0x3)
Error: VIDEO_DRIVER_INIT_FAILURE
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that Windows was unable to enter graphics mode.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 


 

Conclusion

4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 

hal.sys 

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information. 

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. 


 



#9 jhayz

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Posted 17 December 2013 - 12:03 AM

The dell computer model does not have a Windows 7 graphics driver from the manufacturing support site. The available video driver is for Vista, version 7.14.101147. I would presumed that Windows have installed the generic drivers when Windows 7 was installed. The box shared link is pointing to 404 error not found. Can you try checking the shared link again if its working on your end?

 

Edited for dell site link.


Edited by jhayz, 17 December 2013 - 08:08 AM.

Tekken
 


#10 JohnMWoods

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Posted 17 December 2013 - 12:25 AM

Try this one:  <iframe src="https://app.box.com/embed_widget/hgir465bcoxa/s/8j58xtsme6j0z2s0v1g6?view=list&sort=name&direction=ASC&theme=blue" width="500" height="400" frameborder="0" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe>



#11 JohnMWoods

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Posted 17 December 2013 - 12:35 AM

The driver is for the Intel Chipset and do you mean that that is the wrong driver? What can be done then?



#12 jhayz

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Posted 17 December 2013 - 08:20 AM

I was referring to your video driver on Windows 7 of which on dell site, there is no Windows 7 drivers available and only for Vista. The initial BSOD posted is pointing to your video driver so if there's no available video drivers for the particular Optiplex model, you may try reinstalling the driver by using the Vista (32 bit) driver or use the generic windows drivers by uninstalling it in device manager.

 

The zipped minidumps uploaded also were not correctly copied to desktop as each dmp file is a shortcut. Please read the instructions again but try the driver reinstall next time just in case.


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#13 JohnMWoods

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Posted 17 December 2013 - 03:51 PM

These are the instructions you sent me for the minidump files: (I followed them exactly)

 

"> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use small memory dump.
> Checkmark overwrite any existing file

If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :
Note : If dmp logs from minidump folder is not allowed due to security or admin permission problem, disable UAC control temporarily
or see this link.
> Highlight (holding ctrl key) and choosing the dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year."

 

The files are no longer there. SO I can't try it again. I previously posted the Crash dump analysis from WhoCrashed. Are those not  helpful?

 

I will try uninstalling and using the Vista(32 bit) driver.



#14 jhayz

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Posted 17 December 2013 - 07:37 PM

The files are no longer there.

 

Most likely you were clearing some cache files using a 3rd party software like Ccleaner. The box for System category for minidumps should always be unchecked.

I will try uninstalling and using the Vista(32 bit) driver.

 

The Vista driver or Generic drivers for Windows 7 are the only drivers available for your Dell  Optiplex desktop. So these are the only solution to your problem in terms of a correct video driver reinstall or update referring to your BSOD video error.


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#15 JohnMWoods

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Posted 17 December 2013 - 09:31 PM

Thanks. Do you have a suggestion as to which one would be best.






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