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completely lost

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#1 freakinducky


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Posted 16 December 2013 - 01:26 AM

I have a refurbished computer running window 8. I was running a scan which unfortunately I cannot think of the name of, as this happened over a month ago. What happened is my monitor completely Froze during the scan. after attempting to unfreeze it I must of hit a key that should not of been touched. My computer now will not actually run sorta. the screen is just a bunch of lines with a light brown background. The light on my actual tower will not come on. But here is where I am totally lost. When I hit the start button it sounds like it should well running. And I can charge my mp3 player on it with no problem. But seeing this computer was fairly new I am not able to give you much more of a description of what I am running accept windows 8 and gateway is on the front of the tower. I am hoping someone might have some idea if I can fix it myself rather then paying to get it fixed. Sorry about the few details I am sure that is going to make it harder for you to figure out possibilities.

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#2 battyhippie


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Posted 16 December 2013 - 11:44 AM

The first thing that comes to my mind and perhaps worth looking into, is where did you purchase the computer and is it still under warranty?

#3 dc3


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Posted 16 December 2013 - 03:20 PM

Can you boot into Safe Mode?


Immediately after pressing the power button start tapping the F8 key until the Advanced Boot Options appears.  It will look similar to the image below.


Use the up or down arrow to navigate to Safe Mode and press Enter.


abow7_zpsc072f26e.png  Windows 7

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