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Screen goes weird on HCL laptop


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9 replies to this topic

#1 princekapur

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Posted 16 December 2013 - 01:07 AM

Hi guys,

 

I have a weird problem with my laptop.

Its screen goes blank or like this https://drive.google.com/file/d/0B4FOnbzZrwPBOU5sRkZSdDZ1MHc

 

  • This happens most when I play videos sites like YouTube on Firefox, YouTube videos goes green many times.
  • haven't noticed this issue in safe mode with networking.
  • Machine has got very slow
  • Sometime BSOD error appears and machine restarted automatically.

I think this is some drivers issue. (audio or video), 

 

Please help guys!

 



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#2 Kilroy

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Posted 16 December 2013 - 10:59 AM

First thing to try would be to update your video drivers.  You should be able to get them from HCL.  If not you can get them from the manufacturer of your video card.  You should be able to find that information from Device Manager.



#3 princekapur

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Posted 18 December 2013 - 12:33 PM

I have done it but problem doesnt seems to be resolved.

And how to check if video driver was update or not?



#4 KingdomSeeker

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Posted 18 December 2013 - 09:37 PM

When it goes blank, are you able to faintly see what's going on on the screen? I have a laptop in the closet like that and they told me the screen light needs replaced.



#5 princekapur

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Posted 23 December 2013 - 12:47 AM

No the screen is fine, this is something else :(



#6 hamluis

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Posted 23 December 2013 - 11:36 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#7 princekapur

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Posted 24 December 2013 - 09:02 AM

hey hamluis, thanks for reply. :)

Below is the result i got from Minitoolbox

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by HCL (administrator) on 24-12-2013 at 19:23:31
Running from "C:\Users\HCL\Downloads"
Microsoft Windows 7 Professional   (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/24/2013 07:23:30 PM) (Source: PowerBiosServer) (User: )
Description: Failed to process service command. System.Runtime.InteropServices.COMException (0x80041001): Generic failure
   at WbemScripting.ISWbemObject.ExecMethod_(String strMethodName, Object objWbemInParameters, Int32 iFlags, Object objWbemNamedValueSet)
   at PowerBiosServer.Service1.OnCustomCommand(Int32 command)
   at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

Error: (12/24/2013 07:23:30 PM) (Source: PowerBiosServer) (User: )
Description: Failed to process service command. System.Runtime.InteropServices.COMException (0x80041002): Not found
   at WbemScripting.SWbemMethodSetClass.Item(String strName, Int32 iFlags)
   at PowerBiosServer.Service1.OnCustomCommand(Int32 command)
   at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

Error: (12/24/2013 07:23:27 PM) (Source: PowerBiosServer) (User: )
Description: Failed to process service command. System.Management.ManagementException: Invalid class
   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   at System.Management.ManagementEventWatcher.Start()
   at PowerBiosServer.Service1.OnCustomCommand(Int32 command)
   at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

Error: (12/24/2013 07:23:25 PM) (Source: PowerBiosServer) (User: )
Description: Failed to process service command. System.Runtime.InteropServices.COMException (0x80041001): Generic failure
   at WbemScripting.ISWbemObject.ExecMethod_(String strMethodName, Object objWbemInParameters, Int32 iFlags, Object objWbemNamedValueSet)
   at PowerBiosServer.Service1.OnCustomCommand(Int32 command)
   at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

Error: (12/24/2013 07:23:24 PM) (Source: PowerBiosServer) (User: )
Description: Failed to process service command. System.Runtime.InteropServices.COMException (0x80041001): Generic failure
   at WbemScripting.ISWbemObject.ExecMethod_(String strMethodName, Object objWbemInParameters, Int32 iFlags, Object objWbemNamedValueSet)
   at PowerBiosServer.Service1.OnCustomCommand(Int32 command)
   at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

Error: (12/24/2013 07:23:24 PM) (Source: PowerBiosServer) (User: )
Description: Failed to process service command. System.Runtime.InteropServices.COMException (0x80041002): Not found
   at WbemScripting.SWbemMethodSetClass.Item(String strName, Int32 iFlags)
   at PowerBiosServer.Service1.OnCustomCommand(Int32 command)
   at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

Error: (12/24/2013 07:23:22 PM) (Source: PowerBiosServer) (User: )
Description: Failed to process service command. System.Runtime.InteropServices.COMException (0x80041001): Generic failure
   at WbemScripting.ISWbemObject.ExecMethod_(String strMethodName, Object objWbemInParameters, Int32 iFlags, Object objWbemNamedValueSet)
   at PowerBiosServer.Service1.OnCustomCommand(Int32 command)
   at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

Error: (12/24/2013 07:23:21 PM) (Source: PowerBiosServer) (User: )
Description: Failed to process service command. System.Runtime.InteropServices.COMException (0x80041001): Generic failure
   at WbemScripting.ISWbemObject.ExecMethod_(String strMethodName, Object objWbemInParameters, Int32 iFlags, Object objWbemNamedValueSet)
   at PowerBiosServer.Service1.OnCustomCommand(Int32 command)
   at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

Error: (12/24/2013 07:23:21 PM) (Source: PowerBiosServer) (User: )
Description: Failed to process service command. System.Runtime.InteropServices.COMException (0x80041002): Not found
   at WbemScripting.SWbemMethodSetClass.Item(String strName, Int32 iFlags)
   at PowerBiosServer.Service1.OnCustomCommand(Int32 command)
   at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

Error: (12/24/2013 07:23:19 PM) (Source: PowerBiosServer) (User: )
Description: Failed to process service command. System.Runtime.InteropServices.COMException (0x80041001): Generic failure
   at WbemScripting.ISWbemObject.ExecMethod_(String strMethodName, Object objWbemInParameters, Int32 iFlags, Object objWbemNamedValueSet)
   at PowerBiosServer.Service1.OnCustomCommand(Int32 command)
   at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)


System errors:
=============
Error: (12/24/2013 07:16:05 PM) (Source: Service Control Manager) (User: )
Description: The Handsfree Headset Service service failed to start due to the following error:
%%1053

Error: (12/24/2013 07:16:05 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Handsfree Headset Service service to connect.

Error: (12/24/2013 07:02:59 PM) (Source: Service Control Manager) (User: )
Description: The Handsfree Headset Service service failed to start due to the following error:
%%1053

Error: (12/24/2013 07:02:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Handsfree Headset Service service to connect.

Error: (12/24/2013 06:45:22 PM) (Source: Service Control Manager) (User: )
Description: The Handsfree Headset Service service failed to start due to the following error:
%%1053

Error: (12/24/2013 06:45:22 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Handsfree Headset Service service to connect.

Error: (12/23/2013 09:22:16 PM) (Source: Service Control Manager) (User: )
Description: The Handsfree Headset Service service failed to start due to the following error:
%%1053

Error: (12/23/2013 09:22:16 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Handsfree Headset Service service to connect.

Error: (12/22/2013 06:40:39 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer SARVATRA-7FCFE4
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{FBDDD754-1EA9-4EB9-A10D-0D.
The master browser is stopping or an election is being forced.

Error: (12/22/2013 09:45:45 AM) (Source: Service Control Manager) (User: )
Description: The Handsfree Headset Service service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (12/23/2011 00:56:21 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 71241 seconds with 180 seconds of active time.  This session ended with a crash.

Error: (12/20/2011 08:23:41 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 365 seconds with 360 seconds of active time.  This session ended with a crash.

Error: (12/20/2011 08:17:27 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 594 seconds with 240 seconds of active time.  This session ended with a crash.

Error: (12/17/2011 00:27:00 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 5 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (12/17/2011 00:26:46 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 104 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (12/17/2011 00:24:53 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 40 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (12/17/2011 00:24:03 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 1530 seconds with 360 seconds of active time.  This session ended with a crash.

Error: (12/15/2011 09:07:20 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 5323 seconds with 360 seconds of active time.  This session ended with a crash.

Error: (10/29/2011 10:27:04 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 10 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (09/16/2011 01:55:40 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 769 seconds with 660 seconds of active time.  This session ended with a crash.


=========================== Installed Programs ============================

µTorrent (Version: 3.3.0.29544)
32 Bit HP CIO Components Installer (Version: 8.1.4)
7-Zip 9.20
ABBYY FineReader 9.0 Professional Edition (Version: 9.00.662.5581)
Adobe AIR (Version: 3.7.0.2090)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
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Adobe Photoshop 7.0 (Version: 7.0)
Amazon Kindle
AMD Accelerated Video Transcoding (Version: 12.5.100.21116)
AMD APP SDK Runtime (Version: 10.0.937.2)
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AMD Media Foundation Decoders (Version: 1.0.71116.1554)
ArcSoft WebCam Companion 3 (Version: 3.0.189)
avast! Free Antivirus (Version: 9.0.2008)
BufferChm (Version: 140.0.212.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.1116.1515.27190)
Catalyst Control Center Graphics Previews Common (Version: 2012.1116.1515.27190)
Catalyst Control Center Localization All (Version: 2012.1116.1515.27190)
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CCleaner (Version: 3.11)
CDBurnerXP (Version: 4.3.8.2474)
ConvertHelper 2.2
Copy (Version: 140.0.212.000)
CorelDRAW® Graphics Suite X4 - Windows Shell Extension
CorelDRAW® Graphics Suite X4 - Windows Shell Extension (Version: 1.0)
CutePDF Writer 2.8
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
DJ_AIO_06_F2400_SW_Min (Version: 140.0.690.000)
Evernote v. 5.0.3 (Version: 5.0.3.1614)
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Foxit Reader (Version: 4.3.1.218)
GameSpy Arcade
Google Chrome (Version: 31.0.1650.63)
Google Gears (Version: 0.5.3600)
Google Talk Plugin (Version: 4.9.1.16010)
Google Update Helper (Version: 1.3.22.3)
GPBaseService2 (Version: 140.0.211.000)
Hotkey 5.0026 (Version: 5.0026)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Deskjet F2400 All-in-One Driver Software 14.0 Rel. 6 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.2024)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.002.002.002)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
Intel® Management Engine Components (Version: 6.0.0.1179)
Jamorama Software (Version: 1.2)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
JMicron Ethernet Adapter NDIS Driver (Version: 6.0.11.10)
JMicron JMB38X Flash Media Controller (Version: 1.0.33.2)
K-Lite Mega Codec Pack 4.1.7 (Version: 4.1.7)
Kundli for Windows (Professional Edition)
Macromedia Dreamweaver 8 (Version: 8.0.0.2734)
Macromedia Extension Manager (Version: 1.7.240)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 140.0.212.000)
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Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014)
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Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
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Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014)
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Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
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Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
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Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2005 Express Edition (SQLEXPRESS) (Version: 9.3.4035.00)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
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Microsoft SQL Server Setup Support Files (English) (Version: 9.00.4035.00)
Microsoft SQL Server VSS Writer (Version: 9.00.4035.00)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual J# 2.0 Redistributable Package
Microsoft Visual J# 2.0 Redistributable Package (Version: 2.0.50727)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.31117)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.31121)
Microsoft_VC100_CRT_SP1_x86 (Version: 10.0.40219.1)
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Movie Maker (Version: 16.4.3505.0912)
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Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
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MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSVCRT110 (Version: 16.4.1108.0727)
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Opera 12.16 (Version: 12.16.1860)
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PdaNet for Android 3.50
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Photo Gallery (Version: 16.4.3505.0912)
QuickTime (Version: 7.71.80.42)
Rank Tracker
Realtek High Definition Audio Driver (Version: 6.0.1.6316)
REALTEK Wireless LAN Driver (Version: 1.00.0118)
REALTEK Wireless LAN Driver (Version: 1.00.0127)
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Visual C++ 9.0 Runtime for Dragon NaturallySpeaking (Version: 11.0.0)
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WebReg (Version: 140.0.212.017)
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Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Word to PDF Converter 3.0

========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 2996.55 MB
Available physical RAM: 1259.43 MB
Total Pagefile: 5993.09 MB
Available Pagefile: 3287.79 MB
Total Virtual: 2047.88 MB
Available Virtual: 1931.66 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:87.79 GB) (Free:19.84 GB) NTFS
2 Drive d: () (Fixed) (Total:156.25 GB) (Free:98.8 GB) NTFS
3 Drive e: (work) (Fixed) (Total:100 GB) (Free:74.77 GB) NTFS
5 Drive g: () (Fixed) (Total:121.62 GB) (Free:62.53 GB) NTFS

========================= Users: ========================================

User accounts for \\HCL-PC

Administrator            Guest                    HCL                      
Prince                   


**** End of log ****
 

________________________________________________________

 

 

Speccy url is http://speccy.piriform.com/results/UUM2C2U8MVfdFqBT8yylPkj

 

 

 

 

Merry Christmas!



#8 hamluis

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Posted 24 December 2013 - 06:43 PM

You seem to be missing SP 1 and all subsequent critical security updates.

 

Is that a strategy?

 

In any case...that would make your system vulnerable to a number of known malware exploits, IMO.

 

Louis



#9 princekapur

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Posted 25 December 2013 - 01:08 AM

It takes a lot of bandwidth to download those updates so I turned auto updates off



#10 hamluis

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Posted 25 December 2013 - 07:18 AM

Yet...you find the bandwidth for uTorrent to be more essential?

 

It's your system and you can/should run it as you like...but running uTorrent actually may increase your vulnerability to malware...while not installing critical updates also increases said vulnerability.  Seems odd to me but I don't try to decrease such vulnerabiities to known malware (mindful that the unknown types are being developed by some misanthrope at this very moment).

 

The basic line of system security goes something like this: firewall, critical updates, followed by reliable/updated AV, followed by some reliable antimalware program.  That's just the basic line, as I see it.  And, of course, the biggest security leak on every system...is the user.

 

I cannot say that your system is infected, that's beyond my experience/knowledge.  But I can say that it seems a more likely possibility on your system, as currently configured, than it does on the average system that I see reporting problems in this forum.

 

Louis






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