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no clue what's wrong!


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39 replies to this topic

#1 tschmehr

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Posted 15 December 2013 - 09:17 PM

I'm probably your worst nightmare on this forum.  I know how to use a computer for basic functions and that's about it.  In any case, my computer has been acting up all sorts of crazy lately.  I think I have Windows 2007.  The issues: sometimes, after the computer has gone to sleep and I wake it up, I just get a black screen with the mouse.  Nothing happens and nothing will load.  But i can see and move the mouse.  I have to force shut down the computer by holding the power button.  Also, the computer is taking forever to start up.  Finally, and most annoying, there will be random sounds coming from my computer.  It sounds like ads that are choppy and not loading well.  But, I have no sites open that would be running ads.  I only really use the computer to look up journal articles, as I'm working on my PhD.  And when the sound is coming out, the computer/internet is super slow, with serious lag.  I try to keep the speakers on mute so i don't have to deal with the noise, but the speed is so ridiculously slow! And even when i close everything, the sound is still there.  Help please!  



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#2 cryptodan

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Posted 15 December 2013 - 09:40 PM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 tschmehr

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Posted 15 December 2013 - 09:54 PM

I tried running minitoolbox, and twice received an error about it not starting in a timely fashion.  Went to take a screen shot of the warning box, and my computer freaked and went to the black screen with just the white mouse, and i had to force shut down.  It took forever starting back up.  Should I try again?



#4 tschmehr

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Posted 15 December 2013 - 09:56 PM

Also, not sure if this matters, but i run browser Opera, as neither IE or FF will work for whatever reason right now.  FF just plain doesn't open and IE won't open links correctly for my school website so I stopped using it.  



#5 tschmehr

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Posted 15 December 2013 - 10:00 PM

Tried running it again and it worked.  

 

MiniToolBox by Farbar Version: 13-07-2013
Ran by Tara (administrator) on 15-12-2013 at 21:58:10
Running from "C:\Users\Tara\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR5B93 Wireless Network Adapter = Wireless Network Connection (Connected)
Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Tara-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 76-1A-04-D0-44-26
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : 70-1A-04-D0-44-26
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::30b2:719:9aee:8b00%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, December 15, 2013 9:51:17 PM
Lease Expires . . . . . . . . . . : Monday, December 16, 2013 9:51:18 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 309336580
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-ED-D5-0B-70-5A-B6-1E-AB-24
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 70-5A-B6-1E-AB-24
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1B95C53D-561D-4B91-8F06-2733D3CA0EBD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:14aa:1a4:9fdf:f07(Preferred)
Link-local IPv6 Address . . . . . : fe80::14aa:1a4:9fdf:f07%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{856ED3C4-B8B5-470E-B3C2-641E5FDB459F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C9DBC813-4C35-4D20-AEB2-6DAA139FE2CC}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4002:c07::66
74.125.21.102
74.125.21.139
74.125.21.113
74.125.21.100
74.125.21.138
74.125.21.101


Pinging google.com [74.125.21.100] with 32 bytes of data:
Reply from 74.125.21.100: bytes=32 time=39ms TTL=38
Reply from 74.125.21.100: bytes=32 time=38ms TTL=38

Ping statistics for 74.125.21.100:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 39ms, Average = 38ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.138.253.109
98.139.183.24
206.190.36.45


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=119ms TTL=42
Reply from 206.190.36.45: bytes=32 time=195ms TTL=42

Ping statistics for 206.190.36.45:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 119ms, Maximum = 195ms, Average = 157ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...76 1a 04 d0 44 26 ......Microsoft Virtual WiFi Miniport Adapter
11...70 1a 04 d0 44 26 ......Atheros AR5B93 Wireless Network Adapter
10...70 5a b6 1e ab 24 ......Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.3 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.3 281
192.168.1.3 255.255.255.255 On-link 192.168.1.3 281
192.168.1.255 255.255.255.255 On-link 192.168.1.3 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:9d38:6ab8:14aa:1a4:9fdf:f07/128
On-link
11 281 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::14aa:1a4:9fdf:f07/128
On-link
11 281 fe80::30b2:719:9aee:8b00/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/15/2013 09:34:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: MSHTML.dll, version: 10.0.9200.16750, time stamp: 0x5269d4e1
Exception code: 0xc0000005
Fault offset: 0x0000000000658f17
Faulting process id: 0x1680
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3

Error: (12/15/2013 09:14:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: Flash64_11_9_900_170.ocx, version: 11.9.900.170, time stamp: 0x529b76a2
Exception code: 0xc0000005
Fault offset: 0x00000000002432d1
Faulting process id: 0x3f4
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3

Error: (12/15/2013 07:34:26 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17506682

Error: (12/15/2013 07:34:26 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17506682

Error: (12/15/2013 07:34:26 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/15/2013 07:34:11 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17491082

Error: (12/15/2013 07:34:11 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17491082

Error: (12/15/2013 07:34:11 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/15/2013 07:33:55 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17475497

Error: (12/15/2013 07:33:55 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17475497


System errors:
=============
Error: (12/15/2013 09:52:23 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (12/15/2013 09:50:43 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (12/15/2013 09:50:43 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (12/15/2013 09:50:47 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:47:21 PM on ?12/?15/?2013 was unexpected.

Error: (12/15/2013 09:46:03 PM) (Source: Service Control Manager) (User: )
Description: The Application Information service failed to start due to the following error:
%%1053

Error: (12/15/2013 09:46:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Appinfo service.

Error: (12/15/2013 09:46:04 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (12/15/2013 09:45:22 PM) (Source: Service Control Manager) (User: )
Description: The Application Information service failed to start due to the following error:
%%1053

Error: (12/15/2013 09:45:22 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Appinfo service.

Error: (12/15/2013 09:42:36 PM) (Source: Service Control Manager) (User: )
Description: The Application Information service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (02/11/2013 03:43:21 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 19 seconds with 0 seconds of active time. This session ended with a crash.

Error: (08/18/2012 09:57:42 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2500 seconds with 900 seconds of active time. This session ended with a crash.

Error: (08/18/2012 09:15:35 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 67468 seconds with 1800 seconds of active time. This session ended with a crash.


CodeIntegrity Errors:
===================================
Date: 2013-12-15 21:57:15.199
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-12-15 21:51:13.089
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-12-15 20:38:13.715
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-12-15 20:10:16.742
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-12-15 19:59:07.343
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-12-15 19:47:47.153
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-12-15 19:38:05.522
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-12-15 12:10:41.093
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-12-14 16:04:30.518
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-12-14 11:09:47.938
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 6.2.2)
Acer Arcade Deluxe (Version: 3.0.7029)
Acer Assist
Acer ePower Management (Version: 4.05.3006)
Acer eRecovery Management (Version: 4.05.3006)
Acer Games (Version: 1.0.0.71)
Acer GridVista (Version: 3.01.0730)
Acer Registration (Version: 1.02.3006)
Acer ScreenSaver (Version: 1.02.0804)
Acer Updater (Version: 1.01.3017)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.6.0.19140)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Illustrator CS5 (Version: 15.0)
Adobe Media Player (Version: 1.8)
Adobe Reader 9.5.4 MUI (Version: 9.5.4)
Akamai NetSession Interface
Akamai NetSession Interface Service
ALPS Touch Pad Driver (Version: Version 7.102.2002.209)
AMD USB Filter Driver (Version: 1.0.11.86)
AOL Toolbar
Apple Application Support (Version: 1.4.1)
Apple Mobile Device Support (Version: 3.3.1.3)
Apple Software Update (Version: 2.1.2.120)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.10)
ATI Catalyst Install Manager (Version: 3.0.732.0)
AVS Image Converter 1.3.3.146
AVS Update Manager 1.0
AVS4YOU Software Navigator 1.4
Bing Bar (Version: 7.0.756.0)
Bonjour (Version: 2.0.4.0)
BookSmart® 3.0.3 3.0.3
BufferChm (Version: 140.0.212.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Full Existing (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Full New (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Light (Version: 2009.0729.2227.38498)
Catalyst Control Center InstallProxy (Version: 2009.0729.2227.38498)
Catalyst Control Center Localization All (Version: 2009.0729.2227.38498)
CCC Help Chinese Standard (Version: 2009.0729.2226.38498)
CCC Help Chinese Traditional (Version: 2009.0729.2226.38498)
CCC Help Czech (Version: 2009.0729.2226.38498)
CCC Help Danish (Version: 2009.0729.2226.38498)
CCC Help Dutch (Version: 2009.0729.2226.38498)
CCC Help English (Version: 2009.0729.2226.38498)
CCC Help Finnish (Version: 2009.0729.2226.38498)
CCC Help French (Version: 2009.0729.2226.38498)
CCC Help German (Version: 2009.0729.2226.38498)
CCC Help Greek (Version: 2009.0729.2226.38498)
CCC Help Hungarian (Version: 2009.0729.2226.38498)
CCC Help Italian (Version: 2009.0729.2226.38498)
CCC Help Japanese (Version: 2009.0729.2226.38498)
CCC Help Korean (Version: 2009.0729.2226.38498)
CCC Help Norwegian (Version: 2009.0729.2226.38498)
CCC Help Polish (Version: 2009.0729.2226.38498)
CCC Help Portuguese (Version: 2009.0729.2226.38498)
CCC Help Russian (Version: 2009.0729.2226.38498)
CCC Help Spanish (Version: 2009.0729.2226.38498)
CCC Help Swedish (Version: 2009.0729.2226.38498)
CCC Help Thai (Version: 2009.0729.2226.38498)
CCC Help Turkish (Version: 2009.0729.2226.38498)
ccc-core-static (Version: 2009.0729.2227.38498)
ccc-utility64 (Version: 2009.0729.2227.38498)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Copy (Version: 140.0.212.000)
Coupon Printer for Windows (Version: 5.0.0.0)
DDXL Student 2.1.0
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
DJ_AIO_06_F4500_SW_MIN (Version: 140.0.690.000)
Download Updater (AOL Inc.)
eBay Worldwide (Version: 2.1.0901)
eSobi v2 (Version: 2.0.4.000274)
Express Burn Disc Burning Software
F4500 (Version: 140.0.690.000)
Google Chrome (Version: 31.0.1650.63)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4601.54)
Google Update Helper (Version: 1.3.22.3)
GPBaseService2 (Version: 140.0.211.000)
HiJackThis (Version: 1.0.0)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Deskjet F4500 All-in-One Driver Software 14.0 Rel. 6 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.2024)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.002.002.002)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
Identity Card (Version: 1.00.3003)
iTunes (Version: 10.1.2.17)
Java Auto Updater (Version: 2.0.1.2)
Java™ 6 Update 18 (Version: 6.0.180)
Junk Mail filter update (Version: 14.0.8089.726)
Launch Manager (Version: 3.0.03)
LeapFrog Connect (Version: 5.0.20.17316)
LeapFrog My Pals Plugin (Version: 5.0.19.17305)
MarketResearch (Version: 140.0.212.000)
McAfee Security Scan Plus (Version: 3.8.130.10)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 (Version: 9.0.21022.218)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Mozilla Firefox 7.0.1 (x86 en-US) (Version: 7.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyWinLocker (Version: 3.1.76.0)
Network64 (Version: 140.0.215.000)
Network64 (Version: 140.0.221.000)
Norton Online Backup (Version: 1.2.0.36)
NTI Backup Now 5 (Version: 5.1.2.627)
NTI Backup Now Standard (Version: 5.1.2.627)
NTI Media Maker 8 (Version: 8.0.12.6623)
OpenOffice.org 3.2 (Version: 3.2.9483)
Opera 12.16 (Version: 12.16.1860)
PDF Settings CS5 (Version: 10.0)
PhotoPad Image Editor
PhotoStage Slideshow Producer
Picaboo X (Version: 10.149)
Picaboo X (Version: 10.149P)
Pixillion Image Converter
QuickTime (Version: 7.69.80.9)
R for Windows 2.15.0 (Version: 2.15.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 16.0.0)
Realtek High Definition Audio Driver (Version: 6.0.1.5904)
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30095)
RealUpgrade 1.1 (Version: 1.1.0)
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 14.0)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.213.000)
Status (Version: 140.0.212.000)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
Use the entry named LeapFrog Connect to uninstall (LeapFrog My Pals Plugin)
Wajam (Version: 1.67)
WebReg (Version: 140.0.212.017)
Welcome Center (Version: 1.00.3008)
WildTangent Games App (Acer Games) (Version: 4.0.5.31)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Yahoo! BrowserPlus 2.9.8
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 2812.05 MB
Available physical RAM: 1586.44 MB
Total Pagefile: 5622.28 MB
Available Pagefile: 4269.98 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.82 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:136.95 GB) (Free:52.47 GB) NTFS

========================= Users: ========================================

User accounts for \\TARA-PC

Administrator Guest Tara


**** End of log ****



#6 cryptodan

cryptodan

    Bleepin Madman


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Posted 15 December 2013 - 10:03 PM

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#7 tschmehr

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Posted 15 December 2013 - 10:05 PM

http://speccy.piriform.com/results/ukyk1V3imsfnsNyJCs72XSd



#8 tschmehr

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Posted 15 December 2013 - 10:15 PM

# AdwCleaner v3.015 - Report created 15/12/2013 at 22:09:30
# Updated 10/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Tara - TARA-PC
# Running from : C:\Users\Tara\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : WajamUpdater

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\AOL Toolbar
Folder Deleted : C:\ProgramData\NCH Software
Folder Deleted : C:\ProgramData\Partner
Folder Deleted : C:\Program Files (x86)\AOL Toolbar
Folder Deleted : C:\Program Files (x86)\NCH Software
Folder Deleted : C:\Program Files (x86)\Wajam
Folder Deleted : C:\Program Files (x86)\Common Files\Software Update Utility
Folder Deleted : C:\Users\Tara\AppData\Local\AOL Toolbar
Folder Deleted : C:\Users\Tara\AppData\Local\Conduit
Folder Deleted : C:\Users\Tara\AppData\Local\Wajam
Folder Deleted : C:\Users\Tara\AppData\Local\Temp\boost_interprocess
Folder Deleted : C:\Users\Tara\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Tara\AppData\Roaming\NCH Software
Folder Deleted : C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Wajam
File Deleted : C:\END
File Deleted : C:\Users\Tara\AppData\Roaming\Mozilla\Firefox\Profiles\pcno6s11.default\user.js
File Deleted : C:\Windows\System32\Tasks\NCH Software

***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKCU\Software\Mozilla\Firefox\Extensions [{5a95a9e0-59dd-4314-bd84-4d18ca83a0e2}]
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\jpmbfleldcgkldadpdinhjjopdfpjfjp
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\wajam.com
Key Deleted : HKCU\Toolbar
Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\priam_bho.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\WLXQuickTimeShellExt.DLL
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Classes\wajam.WajamBHO
Key Deleted : HKLM\SOFTWARE\Classes\wajam.WajamBHO.1
Key Deleted : HKLM\SOFTWARE\Classes\wajam.WajamDownloader
Key Deleted : HKLM\SOFTWARE\Classes\wajam.WajamDownloader.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\App24x7Help_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\App24x7Help_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ClickPotatoLiteSA_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ClickPotatoLiteSA_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\wajam_install_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\wajam_install_rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\wajamupdater_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\wajamupdater_rasmancs
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application\WajamUpdater
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2438727
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FAEE6D5-34F4-42AA-8025-3FD8F3EC4634}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B27D9527-3762-4D71-963D-FB7A94FDD678}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{431532BD-0AE1-4ABC-BE8C-919F3D1332E2}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5D64294B-1341-4FE7-B6D8-7C36828D4DD5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{431532BD-0AE1-4ABC-BE8C-919F3D1332E2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{095BFD3C-4602-4FE1-96F1-AEFAFBFD067D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1602F07D-8BF3-4C08-BDD6-DDDB1C48AEDC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{431532BD-0AE1-4ABC-BE8C-919F3D1332E2}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Cr_Installer
Key Deleted : HKCU\Software\NCH Software
Key Deleted : HKCU\Software\Wajam
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\firstsearch
Key Deleted : HKLM\Software\NCH Software
Key Deleted : HKLM\Software\Wajam
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Wajam

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16750


-\\ Mozilla Firefox v7.0.1 (en-US)

[ File : C:\Users\Tara\AppData\Roaming\Mozilla\Firefox\Profiles\pcno6s11.default\prefs.js ]

Line Deleted : user_pref("extensions.crossrider.bic", "1401c5fdc6baa0d5964211ddca2313cb");
Line Deleted : user_pref("extensions.wajam.affiliate_id", "3221");
Line Deleted : user_pref("extensions.wajam.firstrun", "false");
Line Deleted : user_pref("extensions.wajam.log_send_info", "false");
Line Deleted : user_pref("extensions.wajam.mappingListJsonString", "{\"version\":\"0.21087\",\"supported_sites\":{\"google\":{\"patterns\":[\"^hxxp\\\\:\\/\\/www\\\\.google\\\\..{2,3}(|\\\\\\/ig|\\\\\\/firefox)\",\"[...]
Line Deleted : user_pref("extensions.wajam.no_trace", "false");
Line Deleted : user_pref("extensions.wajam.server_current_mapping_version", "0.21087");
Line Deleted : user_pref("extensions.wajam.trace_log", "1374865580304 - onFlagInfoReceived - No client-side server mapping version, don't update\n1374865580304 - onFlagInfoReceived - Saving server mapping version\n1[...]
Line Deleted : user_pref("extensions.wajam.unique_id", "BA8B1055F1C2D7AA969D3855A73C673F");
Line Deleted : user_pref("extensions.wajam.user_current_mapping_version", "0");
Line Deleted : user_pref("extensions.wajam.version", "1.26");

-\\ Google Chrome v31.0.1650.63

[ File : C:\Users\Tara\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [9048 octets] - [15/12/2013 22:07:07]
AdwCleaner[S0].txt - [9025 octets] - [15/12/2013 22:09:30]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [9085 octets] ##########



#9 tschmehr

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Posted 15 December 2013 - 10:38 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by Tara on Sun 12/15/2013 at 22:16:44.33
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\aol toolbar
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-3632324592-3140037804-3007727373-1001\Software\wajam
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\aol toolbar
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110211621178}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110211621178}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0B4A10D1-FBD6-451d-BFDA-F03252B05984}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0B4A10D1-FBD6-451d-BFDA-F03252B05984}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3EF64538-8B54-4573-B48F-4D34B0238AB2}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Users\Tara\appdata\local\solid savings"
Successfully deleted: [Folder] "C:\Program Files (x86)\coupons"



~~~ FireFox

Emptied folder: C:\Users\Tara\AppData\Roaming\mozilla\firefox\profiles\pcno6s11.default\minidumps [3 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 12/15/2013 at 22:37:26.43
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#10 tschmehr

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Posted 15 December 2013 - 10:40 PM

Last one!

 

Farbar Service Scanner Version: 05-12-2013
Ran by Tara (administrator) on 15-12-2013 at 22:39:41
Running from "C:\Users\Tara\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



#11 tschmehr

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Posted 15 December 2013 - 10:55 PM

Should this all have fixed my issues?  Should i be all set now?  btw, I seriously appreciate your help on this.  I really can't afford to shell out cash for a new computer right now!  



#12 cryptodan

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Posted 16 December 2013 - 07:23 AM

How is the computer now?

#13 tschmehr

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Posted 21 December 2013 - 10:15 PM

The computer is still not working. Same issues.

#14 cryptodan

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Posted 21 December 2013 - 10:16 PM

What exactly is not working on your computer will it not boot up, no internet access, slow connections, other issues?

#15 tschmehr

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Posted 21 December 2013 - 11:18 PM

it will only boot up correctly 50% of the time or so. otherwise, it goes to a black screen with the white mouse that is responsive, as in I can move the white mouse around the black screen. When the speakers aren't on mute, it sounds like a video is trying to play, only it's not loading properly and is all choppy.  But when this happens, there are no websites open, or if there are, none of them have the videos that play automatically.  The computer is super slow, especially when the speakers are playing the imaginary videos. And even when I can get to the desktop, the computer chooses to ignore requests.  For example, I just tried to get online, but the computer wouldn't open it. The only way to fix it when it does this is to restart it, but then it takes forever to load, if it even does.  If it lands on the black screen, I'll have to force shut it down and try again.  Today, I was working on a paper, and tried to save it, and it said Word was not responding, then went to the black screen. 






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