Try the folloiwng in Safe Mode with Networking via hitting F8 after BIOS post.
Please download TDSSKiller exe version
to your desktop.
Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.
Click on Change Parameters and click Detect TDLFS File System.
Click the Start Scan button.
Do not use the computer during the scan
If the scan completes with nothing found, click Close to exit.
If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
A TDSSKiller text file would be saved in Local Disk C.
Copy and paste the contents of that file in your next reply.
Please download AdwCleaner
by Xplode onto your desktop.
- Close all open programs and internet browsers.
- Double click on adwcleaner.exe to run the tool.
- Click on Clean.
- Confirm each time with Ok.
- You will be prompted to restart your computer. A text file will open after the restart.
- Please post the contents of that logfile with your next reply.
- You can find the logfile at C:\AdwCleaner[S1].txt as well.
Please download Junkware Removal Tool
to your desktop.
- Shut down your protection software now to avoid potential conflicts.
- Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete depending on your system's specifications.
- On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
- Post the contents of JRT.txt into your next message.
Please download Farbar Service Scanner
(FSS) and run it on the computer with the issue.
- Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center/Action Center
- Windows Update
- Windows Defender
- Other Services
- Press "Scan".
- It will create a log (FSS.txt) in the same directory the tool is run.
- Please copy and paste the log to your reply.