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4 replies to this topic

#1 jpvillanueva


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Posted 14 December 2013 - 01:46 PM

Hi Im from Philippines


Im having a hard time reading the tracert report that I did. Im new into networking.Im trying to diagnose the problem but im having a hard time doing so. Im playing this game called Neverwinter Online (nw,perfectworld.com). Im having lagging and rubberbanding issues in game.


Heres the copied text from cmd.com


Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Villanueva>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 13 ms 9 ms 7 ms
3 10 ms 9 ms 6 ms
4 7 ms 6 ms 8 ms
5 8 ms 8 ms 10 ms
6 9 ms 13 ms 7 ms
7 12 ms 7 ms 7 ms
8 712 ms * * po3-0.ca02.sjc03.atlas.cogentco.com [38.104.139.
9 * 349 ms 201 ms gi3-44.mag01.sjc03.atlas.cogentco.com [154.54.87
10 177 ms * * te0-1-0-2.ccr22.sjc03.atlas.cogentco.com []
11 180 ms 186 ms 178 ms be2232.ccr21.sjc01.atlas.cogentco.com []
12 186 ms 179 ms 189 ms be2166.mpd21.sfo01.atlas.cogentco.com []
13 215 ms 229 ms 219 ms be2134.mpd21.mci01.atlas.cogentco.com []
14 224 ms 230 ms 231 ms be2158.mpd21.ord01.atlas.cogentco.com []
15 254 ms * * be2139.ccr21.bos01.atlas.cogentco.com []
16 254 ms 253 ms * te3-4.ccr01.bos06.atlas.cogentco.com []
17 * 260 ms 252 ms
18 251 ms 259 ms 251 ms patchserver2.crypticstudios.com []

Trace complete.



What I understand is that im having problems with cogento.com (hop 8).

My questions are:

1.)What is congento.com? Is it Neverwinters Server? Or is it one of my ISP's server? What is it exactly?

2.)Based from my tracert results is the problem with My ISP or Neverwinter Servers?


3.)Is there a way to force a different route beside passing through cogent.com to reach its destination? If there is, how?



Connection Type:DSL modem Wifi (The modem is connected on the back of my Desktop CPU in a Lan Card . Other devices (tablets etc)  can be connected through the modem through wifi) Im sorry I dont know what my connection is properly called


Btw I forgot to edit the Topic title sorry about that.


Attached Files

Edited by jpvillanueva, 14 December 2013 - 01:49 PM.

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#2 cryptodan


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Posted 14 December 2013 - 01:56 PM

Cogentco is a backbone provider that supplies routing and other internet related services. They are usually called a Tier 1 Provider of business class services.

Also as a part of troubleshooting, can you please run the Norton Removal Tool and download Microsoft Security Essentials.

Norton can cause a lot of networking issues.

Not to mention, that Norton uses up a lot of system resources.

#3 jpvillanueva

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Posted 16 December 2013 - 10:23 PM

Is cogentco paid by my ISP so it can pass through its routing services? If Im still in the same region will all ISP available in my region pass through cogentco.com routing services? If I changed regions and still have the same ISP will routing still pass through cogentco? Also, is there a way to improve my RTT with cogentco? Finally, when reading a traceroute result should I only look at the final hop if it has high pings or should i also look at the other routes that it passes (cogentco)?




What I noticed is that I can login in w/o this issues during 12:30am - 9am. During about 10am - 12:00am the game is unplayable because of massive rubberbanding in game. (UTC/GMT +8 hours). So what conclusion should I make? Change my ISP to get better results or should I blame the servers of the game?



btw I also removed norton using the removal tool.

Edited by jpvillanueva, 16 December 2013 - 11:53 PM.

#4 cryptodan


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Posted 17 December 2013 - 06:34 AM

There is little chance that your route would change if you moved to a different region and kept your same ISP. There is no possible way to improve your route to cogento as that is determined by the previous hop or router prior to reaching that network.

10 am to 12AM could be considered peak times, and your ISP could be doing some traffic shaping.

Can you go to http://www.speedtest.net and perform a couple tests and post the results?

#5 JohnnyJammer


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Posted 17 December 2013 - 07:53 PM

Yeh like cryptodan said, the path could change dependign on which routing protocl they use BGP for instance, some have shortess path/distance vectoring ruels and some have bandwidth/packet weight rules.

i generally dont use tracert, use pathping instead. If you dont want to resolve names use pathping -n


Ill give you some really awsome free advice for anyone learning Cisco/networking.

Look for routers that are open to the public (read only acess)

here in australia, i might want to test a  ping rate or trace from a ISP Teir1 router so i would then open command prompt && telnet into "route-views.optus.net.au" and then start a trace session


network paths always change depending on the traffic at the time of executign a pathping. You generally get to know the main IPX ecxchange points for countries and there for understand most ISP Teir1 providers.

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