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"EAT @explorer.com"


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#1 *bleepinglaptop*

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Posted 14 December 2013 - 12:05 PM

Hello,

 

I'd very much appreciate your help in sorting out my computer.

 

It's been running very slow over the last few days, and so I ran Ccleaner today, deleted various bits of junk, and then noticed in the Startup list there were:

 

  • IHSelfDeleteTASK
  • IHUninstallTrackingTASK

which looked suspicious, so I looked them up, found this Bleeping Computer post, and have been roughly following the guidance given there all day i.e.

 

  1. Downloaded and ran RogueKiller (several times) - deleted all the registry entries, clicked all the fix buttons, but in the Driver tab there were quite a few listings (which I don't really understand) but think quite a few were related to Trusteer Rapport software and ZoneAlarm, so I have temporarily disabled those, run RogueKiller again, but it was showing 3 "EAT @explorer.exe" entries - are these anything to worry about?
  2. Have also run Adwcleaner, Junkware Removal Tool, and ComboFix (to be honest I can' remember in which order) and have deleted (I think) anything they reported
  3. I ran RogueKiller again, which is still showing the 3 "EAT @explorer.exe" entries.
  4. Have also partially run Malwarebytes Anti-Malware (scans were taking so long that I tried the other scanning software suggested first) and then Malwarebytes Anti-Rootkit took (which wouldn't run at first - got a "DDA driver was not installed" message, so had to restart (manually) and then the scan continued, but has just finished and apparently found nothing.

So to sum up, I'm not sure exactly what malware had installed itself on my system (if anything?) and if it has / had installed, whether or not I've removed it.

 

Have not run MalwareBytes Anti-Malware completely  yet so will do so now - while I'm waiting for a reply - thank you in advance!

 

 

 

 

 



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#2 xXToffeeXx

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Posted 14 December 2013 - 12:20 PM

Since you have run Combofix, please follow these instructions:

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

 
xXToffeeXx~ 


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#3 *bleepinglaptop*

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Posted 14 December 2013 - 12:23 PM

Thank you Toffee will do so now :)



#4 *bleepinglaptop*

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Posted 14 December 2013 - 12:40 PM

Have now run DDS and posted the DDS.txt report here: http://www.bleepingcomputer.com/forums/t/517532/eat-explorercom-ihselfdeletetask-ihuninstalltrackingtask/


Edited by Orange Blossom, 15 December 2013 - 07:40 AM.
Updated link. ~ OB


#5 hamluis

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Posted 14 December 2013 - 01:02 PM

Thanks :).

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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