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Can't access control panel and can't run programs as administrator


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#1 zhh85

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Posted 14 December 2013 - 10:40 AM

I'm trying to help a friend whose laptop is having major issues.  It is an Acer Aspire 5050-5430 with Vista Home Premium.

 

Anytime I try to run something that requires admin rights, the program hangs and never opens.  When I try to open the control panel, I'm met with a blank white window.  When trying to open the task manager, its icon appears in the taskbar but I can't access it.  When I try to shutdown, I sometimes get an error that says too many 16 bit programs are running.  Also, it hangs at "logging off" until I have to do a hard shutdown.  Finally, when I try to enter safe mode, I only get a black screen with a cursor and can't see any icons or the taskbar.

 

Any help or advice would be greatly appreciated. 



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#2 hamluis

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Posted 14 December 2013 - 05:50 PM

Let's try the following from safe mode :).

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 zhh85

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Posted 14 December 2013 - 07:24 PM

Thanks so much for your help.

 

I'm unable to do anything from safe mode.  After I press f8 and select safe mode or safe mode with networking, all I get is a black screen with a cursor and the words "safe mode" in the four corners of the screen.

 

I was unable to run MiniToolBox in either safe mode or normal mode.  I was able to run Speccy in normal mode but I couldn't publish the snapshot through Speccy because the laptop has no internet access.  Here is a screeencap of the Speccy results.

 

l2MqBEq.jpg



#4 hamluis

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Posted 15 December 2013 - 01:24 PM

How much free space on the hard drive's C: partition?

 

Try running the chkdsk /r command.  If that command cannot complete and an onscreen error message appears...please post it.

 

Louis



#5 zhh85

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Posted 15 December 2013 - 01:57 PM

The hard drive is divided into two partitions of equal size of about 50 GB.  The C: partition has 13.8 GB of free space, the other partition has 49.5 GB of free space.  

 

This is the error message i received:

 

"Cannot lock current drive.

 

Chkdsk cannot run because the volume is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)"



#6 hamluis

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Posted 15 December 2013 - 03:32 PM

That's standard :), it's not an error message, just a notification that chkdsk /r cannot be run on the C: partition while Windows is open.

 

Type Y in new screen, hit Enter.

 

Reboot...the chkdsk /r command will execute and then boot into Windows when finished.

 

Louis



#7 zhh85

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Posted 15 December 2013 - 04:33 PM

Thanks for clarifying for me.  I performed the chkdsk /r command and it completed successfully and reported that the disk was clean.



#8 hamluis

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Posted 15 December 2013 - 06:06 PM

Thanks...now let's try running defrag on the C: partition.

 

Louis



#9 zhh85

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Posted 15 December 2013 - 08:24 PM

I've finished running defrag on the C: partition without any issues.






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