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I think i'm infected but how do i remove it.


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8 replies to this topic

#1 feradon

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Posted 14 December 2013 - 07:15 AM

My account of my favorite game got hacked twice now. and know i see my hacker has attempted to change my steam passwoord too. i think i am still infected but i don't know for sure. could somebody please help me because i need to know if i'm infected and how to remove it.

the passwoord resets came from different IP's btw:
176.111.249.39
5.34.84.6
87.247.62.77


Edited by feradon, 14 December 2013 - 07:31 AM.


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#2 mjd420nova

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Posted 14 December 2013 - 09:48 AM

First, isolate the machine, disconnect the network cable or shut off the WIFI router, don't let it on the internet until it's clean.  Reboot into the safe mode and run any anti-virus you have.  If you can't get into safe mode or run any virus checkers, a HARDWARE reset is called for as the virus resides in the flash bios image.  A hardware reset or a factory default setting restore force the BIOS to unload from the firmware and not the corrupted flash chip.



#3 feradon

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Posted 14 December 2013 - 02:07 PM

done, didn't help



#4 mjd420nova

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Posted 14 December 2013 - 02:47 PM

If that didn't work, then you need to rethink all your passwords to insure it's secure.  I mix numbers with letters and if case sensitive, mix that in too.



#5 feradon

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Posted 14 December 2013 - 03:15 PM

nah i even changed it and then hour later it got hacked again



#6 mjd420nova

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Posted 14 December 2013 - 03:45 PM

Some how, someone is able to get your passwords as you enter them then.  Are you on a router and WIFI??



#7 feradon

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Posted 15 December 2013 - 03:38 AM

no i do have wifi but my computer is linked to cable



#8 mjd420nova

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Posted 15 December 2013 - 09:41 AM

This would be simple if you had a backup.  Often the virus locks you out of any function that would eradicate the worm.  Isolate  the unit  until you get it solved.  Go to another computer, even at the library and do the password resets.  I'd also find another e-mail account to use for the new reset links. 



#9 viktik

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Posted 15 December 2013 - 10:32 AM

1) install and run hitman pro

www.surfright.nl/en/hitmanpro/

 

 

 

2) replace ur antivirus with 360 internet security 4.8 . to not remove hitman pro

 

uses bitdefender engine along with its own antivirus engine. QVM II and 360cloud engine.

 

free and effective.

 

www.360safe.com/pc.html‎

 

Full Scan computer.

 

3) goto control panel -> firewall

 

click restore default.

 

keep firewall ON all the time.






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