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wuapp.exe - Bad Image error message


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#1 Kafka3722

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Posted 12 December 2013 - 07:21 PM

I have a new error message on my system that started about a month ago.  Each time I run Windows Update, I get this message in an error window:

 

wuapp.exe - Bad Image.  The text box in the error window says "C:\PROGR~1\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf is either not designed to run on Windows or it contains an error.  Try installing the program again using the original installation media or contact you system administrator or the software vendor for support.

 

Once I dismiss the error message with the OK button, I get the exact same error box a second time.  Once I dismiss that one, Windows Update starts normally and seems to work as designed. 

 

The PC exhibits no other bad behavior. The system is protected with Bitdefender Internet Security 2013 and repeated virus scans with that product have detected no issues.  Similarly, a quick scan with Malwarebytes detected no issues.

 

Anyone have an idea how to diagnose and fix this problem? 



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#2 hamluis

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Posted 12 December 2013 - 08:30 PM

I would uninstall Office...then reinstall it.  May just be a damaged file, may be several...may be something else, but my SOP for any problem with Office is to uninstall/reinstall.

 

Louis



#3 Kafka3722

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Posted 13 December 2013 - 10:34 AM

Instead of reinstalling, I ran a "Repair" using the original media.  That seems to have done the trick.  Thanks. 



#4 hamluis

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Posted 13 December 2013 - 02:39 PM

Nice work...happy computing :).

 

Louis






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