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BSOD BCD file error 0xc0000034


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#1 pyroandy

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Posted 12 December 2013 - 06:05 PM

After my son tried to load a game called "Star Bound" on his ASUS R503U laptop it restarted and came up with this BSOD.

 

Recovery

Your PC needs to be repaired

The Boot Configuration Data file is missing some required info

File\BCD

Error code 0xc0000034

You need to use recovery tools..........

 

I don't have any back up disks.

Can I download something online and make a disk, or flash drive to try and fix his laptop?

Searching the web for this error it seems people have had mixed results recovering form this BSOD.

 

Do you think I can be fixed without loosing all his stuff and reloading Windows?

 

Thanks

 



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#2 hamluis

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Posted 12 December 2013 - 08:08 PM

How much RAM installed?

 

http://msdn.microsoft.com/en-us/library/windows/hardware/ff557491(v=vs.85).aspx

 

Louis



#3 pyroandy

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Posted 12 December 2013 - 08:58 PM

Its a win 8 64 bit machine with 4 gig RAM

I hit F9 and was able to get past the BSOD and do a system restore and its working now.

I am going to do some maintenance on it before we try to install that game again.

I think the kid just had to much stuff running when he tried to install the game.

Any tips?



#4 pyroandy

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Posted 12 December 2013 - 09:18 PM

Found what might be a virus Snz.exe in the start up menu.

Running a full scan now.


Edited by pyroandy, 12 December 2013 - 10:12 PM.


#5 KingdomSeeker

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Posted 12 December 2013 - 10:00 PM

Make sure to check the minimum system requirements for the game to make sure your computer can handle it. Also is it a game he purchased or downloaded? If it was downloaded it may have come bundled with some nasties.



#6 pyroandy

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Posted 12 December 2013 - 11:22 PM

He downloaded a game called "Star Bound" It runs off Steam


Edited by pyroandy, 12 December 2013 - 11:23 PM.


#7 KingdomSeeker

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Posted 12 December 2013 - 11:31 PM

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

This will tell us what you have so we can try to point you to the correct recovery disk.



#8 hamluis

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Posted 13 December 2013 - 01:58 PM

Don't bother with a snapshot...Snz.exe is malware and I am moving this topic to the Am I Infected forum for assistance there.

 

Louis



#9 boopme

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Posted 13 December 2013 - 08:29 PM

Hello what scan did you run? Did it find it?

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • .
    .
    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

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#10 pyroandy

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Posted 13 December 2013 - 09:18 PM

 

Hello what scan did you run? Did it find it?

 

 

Ran Avast and Malbits, Snz.exe is still there but disabled. I will not be able to work on it till Monday.

I will run all the other stuff then.

Please stand by.
 

 



#11 boopme

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Posted 14 December 2013 - 08:32 PM

Ok see you then.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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