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Laptop won't recognise ethernet connection

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#1 Briany


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Posted 12 December 2013 - 11:59 AM

Got a new router, along with a broadband speed upgrade the other day. Problem is that the router is currently set up in the kitchen near the phone line, whereas most of the network devices are in other parts of the house. Wireless speeds are nothing to complain about but I wanted to test out the wired side of things. The laptop is only thing convenient to move near it at the moment but no matter what I do, I can't seem to get W7 to 'see' a wired connection, even if I disable the wireless card and it's associated software. The chipset for the ethernet port seems to be working but I can't even see an option for a wired connection in the network wizard. My Synology NAS connects to the router through a wired connection just fine and I can see my NAS if I connect it directly to my laptop on the ethernet, so I'm a bit confused. Could I be looking at some sort of incompatibility between the laptop and router?


Laptop is an Asus K-52 F running W7 (and stock bloatware).

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#2 hamluis



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Posted 12 December 2013 - 01:21 PM

You did install the drivers for the wired connection?



#3 Kilroy


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Posted 12 December 2013 - 01:26 PM

Two things.


1.  Try a different cable.  If you can connect directly to the NAS the cable may be a cross over cable, or the NAS or your laptop has an auto cross over port.


2.  Remove the network card from device manager, do not delete the drivers.  Reboot and let Windows dectect and install the network card.  I've seen this issue on freshly imaged machines and this was the fix.

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