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Internet explorer 11 crashes while connected to the internet


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18 replies to this topic

#1 Quaechelm

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Posted 12 December 2013 - 11:20 AM

I had originally posted this here, then had it transferred to the Am I infected? forum. I'm posting a link to the string that's still over there, as a moderator has suggested asking here for support with my issue.

 

Apologies for the cross-forum posting.

 

Heath

 

http://www.bleepingcomputer.com/forums/t/516250/using-win-7-ie-11-wont-work/



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#2 hamluis

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Posted 12 December 2013 - 12:27 PM

No apology necessary, I closed the AII topic.

 

Let's take a new look at the system data.

 

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Quaechelm

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Posted 12 December 2013 - 02:38 PM

Okay, here's the new speccy on this:

 

http://speccy.piriform.com/results/2P3Cczqh1yGJWDxhfLMauUB



#4 hamluis

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Posted 12 December 2013 - 05:48 PM

Take a look at the processes listed for Chrome on the snapshot...why so many?  What are you running that entails multiple windows/connections?

 

What browser add-ons do you have installed and enabled in Chrome?

 

Louis



#5 Quaechelm

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Posted 12 December 2013 - 07:09 PM

Hey Louis,

 

Thanks for pointing that out. I had some plug-ins from an old project - removed them all, about 5 of them. I was working when I posted that last speccy link, so I had few tabs open and an incognito Chrome window going as well.

 

Here's the latest:

 

http://speccy.piriform.com/results/ldEes0JIVbsP5VbMKE4SqI6

 

I only have avast in Chrome now.

 

Heath


Edited by Quaechelm, 12 December 2013 - 07:10 PM.


#6 hamluis

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Posted 12 December 2013 - 08:19 PM

Why does your topic title...point to IE 11 when Chrome is the browser that you use?  If Chrome is your main browser, the only time IE would come into play is when updating via Windows/Microsoft Update sites, IMO.

 

Are you saying that IE "crashes" (does it reboot...do you get an error message...what happens?) when trying to access Windows Update?

 

Last time you had an IE crash?

 

Louis



#7 Felipe2237

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Posted 12 December 2013 - 08:31 PM

Take a look at the processes listed for Chrome on the snapshot...why so many?  What are you running that entails multiple windows/connections?

 

What browser add-ons do you have installed and enabled in Chrome?

 

Louis

 

Just a little side note, each tab on chrome runs as its own process. He might have had several tabs open, nothing suspicious.


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#8 Quaechelm

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Posted 12 December 2013 - 09:37 PM

Hi Louis,

 

Thanks for your response. I need to use IE exclusively for some aspects of my job. I wouldn't use it if I didn't have to. So, back to the task at hand - internet explorer is not working, and the screen shots below have been happening for the last 10 days.

 

When I open internet explorer, this is what happens:

 

First, the window loads with a notice at the bottom of the window:

"Your last browsing session closed unexpectedly." (this google image search is what appears at the bottom of the screen)

 

Second, an error pops up:

"Internet explorer has stopped working

 

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available." (this google image search is the exact pop-up)

 

The only option is to close program. So I suppose it isn't crashing, but it isn't functional either.

 

Best regards,

 

Heath


Edited by Quaechelm, 12 December 2013 - 09:39 PM.


#9 KingdomSeeker

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Posted 12 December 2013 - 09:42 PM

Have you tried to delete your temp files and cookies? I'd try to do a Malwarebytes scan.


Edited by KingdomSeeker, 12 December 2013 - 09:49 PM.


#10 Roodo

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Posted 12 December 2013 - 09:47 PM

Try running IE with no add-ons see what happens
You could also try to reset IE to default settings in Internet options

#11 Quaechelm

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Posted 12 December 2013 - 10:44 PM

Try running IE with no add-ons see what happens
You could also try to reset IE to default settings in Internet options

 

Hey Roodo,

 

Thanks - I did ran IE with no add-ons, reset settings yesterday or the day before. I did it again for good measure just now. I can only run it without add-ons when I have disabled my internet connection. I have disabled anything that can be disabled. When I turn on my internet connection, IE without add-ons (and also IE with add-ons) crashes. Still the same error message as above.

 

 

Have you tried to delete your temp files and cookies? I'd try to do a Malwarebytes scan.

 

Thanks KingdomSeeker, I signed up for a trial version of Malwarebytes and have been running it daily for the last few days. It has not found anything. I deleted temp files and cookies, just checked them again - there are only the few that have accumulated over the last three days of browsing.


Edited by Quaechelm, 12 December 2013 - 10:49 PM.


#12 frankp316

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Posted 13 December 2013 - 05:33 AM

A lot of users have been having trouble with IE11. Roll back to IE10 and see if that works.



#13 hamluis

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Posted 13 December 2013 - 02:04 PM

I second that.

 

If IE is the only program providing a problem...then the problem is isolated and capable of being bypassed.

 

Louis



#14 Quaechelm

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Posted 13 December 2013 - 02:39 PM

Uninstalling IE was one of my first attempts prior to posting on the forum. I last used IE 10 without any issue on November 29th, while I was away on business without reliable internet access to do windows updates. When I returned home, I did updates on Dec. 1. For a complete history of what I have done, please see the earlier string I posted:

http://www.bleepingcomputer.com/forums/t/516250/using-win-7-ie-11-wont-work/

 

The uninstall did not solve the problem. IE10 was also unable to run, with the same error messages as above. Perhaps getting rid of all of the windows updates and selectively completing them would do it as well, but I'm not really sure which one(s) might be responsible.

 

Thank you for your time considering this issue.

 

Heath



#15 hamluis

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Posted 13 December 2013 - 02:44 PM

Did you try running the sfc /scannow command?  Perhaps you have missing damaged system files that impair proper functioning of IE.

 

Louis






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