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slow netbook


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#1 Nita

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Posted 12 December 2013 - 06:37 AM

I have an Acer netbook with windows 7 starter. It has become almost unusable as it is incredibly slow. A friend of mine had a look at it and says that it is running on 95%RAM and that this is the reason. What can be done about it. I have hardly anything on it as I use it mainly when I am away from home to look and emails and  browse the web. I have kept it on for quite a while to upload updates as I thought that this might have been slowing things but even when everything is up to date the problem persists.



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#2 Greg62702

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Posted 12 December 2013 - 10:03 AM

How much RAM is installed? What model is it? My daughter found out that Chrome had locked up on her Netbook, causing a large memory leak to that process.

#3 hamluis

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Posted 12 December 2013 - 12:17 PM

FWIW:  What is the corresponding CPU usage?  And what process is reflected as using the most CPU cycles?

 

Louis



#4 Nita

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Posted 12 December 2013 - 12:36 PM

It is an Acer Aspire oneD255E It has 1.00GB RAM

I am sending this from my PC and looking at the Netbook which at present is doing nothing and it says RAM 58% CPU 1%..I don't know what all this means.

Do you think that uninstalling chrome will make a difference. I just tried to open chrome and I get a message saying the following pages have become unresponsive, you can wait for themto become esponsive or kill the. The pagein question is a blank page and it is still loading.



#5 hamluis

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Posted 12 December 2013 - 01:34 PM

Well...the 1% CPU indicates that your system is not being asked to do very much at the moment...while the 58% indicates that your 1GB of RAM is not adequate for very much.

 

IMO, CPU usage is more important than RAM usage, since RAM usage may fluctuate up to high percentages, depending on the program and how much RAM is installed.  Your system starts out with a deficit, IMO, re RAM usage...because the AV and the Browser will typically require more RAM than 1 GB, depending on how many browser windows are open.

 

IMO, Chrome uses more resources than any other browser...I would never recommend it to anyone, based on what I see when I review system details here.  Browser choice, dating back to the Netscape days...has always been user-choice, not necessarily logical and highly subjective.  I"ve found nothing wrong with using IE, while I have tried other browsers (to see if the change presented any benefits to me).

 

I would think that the smart thing to do is add more RAM...or increase the size of your virtual memory.

 

IMO, netbooks were created to do little more than access the Web...but people install programs on them (which take resources) which were never intended to go on a netbook..

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis


Edited by hamluis, 14 December 2013 - 04:58 PM.


#6 Nita

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Posted 14 December 2013 - 11:04 AM

Sadly I am unable to do as you suggest. I removed Chrome  but now when I go onto Firefox or IE I get a message saying the proxy server is refusing connections so I can't get onto the Internet at all

Nita



#7 Roodo

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Posted 14 December 2013 - 11:17 AM

Do this:
Step 1 Click the "Tools" tab in Firefox which will display a drop-down menu. Click "Options" from the menu.

Step 2 An Option Dialogue Box will appear. Select the "Advanced" tab.

Step 3 On the "Advanced" screen, click the "Network" tab, and then the "Settings" tab.

Step 4 Select the option that says "No Proxy."

Step 5 Click "OK," then click "OK" again on the next screen. You have now disabled the proxy settings

#8 Greg62702

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Posted 14 December 2013 - 01:37 PM

Also check Internet Explorer settings, that there is no proxy set. Sometimes if you use OpenDns, or certain third party Internet Security software, even if you load the software from your ISP, they can tend to set a proxy.

You need to bump the RAM up in that Netbook. Go to Crucial.com and enter the machine info. It will tell you the proper RAM. I also suggest swapping out the platter drive to a SSD. You will find a huge speed increase with that unit, once you get the SSD in it.

As for Chrome eating a lot of processes. It is no different than FF or IE, but manages the use better,in how they constructed it.

#9 Nita

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Posted 14 December 2013 - 03:06 PM

Thanks, I am now connected again. I am attching the toolkit log but was unable to do the speccy think as when I clicked on the link you gve me it said error unable to connect

Here is the log MiniToolBox by Farbar  Version: 13-07-2013
Ran by Nita (administrator) on 14-12-2013 at 19:56:11
Running from "C:\Users\Nita\Downloads"
Microsoft Windows 7 Starter  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/14/2013 07:49:58 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed:

Error: (12/14/2013 07:40:18 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -528.

Error: (12/14/2013 07:40:18 PM) (Source: ESENT) (User: )
Description: Catalog Database (1468) Catalog Database: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Windows\system32\CatRoot2\edb.log.

Error: (12/14/2013 07:10:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17067

Error: (12/14/2013 07:10:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17067

Error: (12/14/2013 07:10:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/14/2013 07:09:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10815658

Error: (12/14/2013 07:09:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10815658

Error: (12/14/2013 07:09:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/07/2013 07:04:21 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Click-to-Run 2010 - Update 'Update for Microsoft Office 2010 (KB2598285) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127


System errors:
=============
Error: (12/14/2013 07:42:04 PM) (Source: Service Control Manager) (User: )
Description: The SecureUpdate service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/14/2013 07:39:58 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (12/14/2013 07:39:23 PM) (Source: Service Control Manager) (User: )
Description: The WajamUpdater service failed to start due to the following error:
%%2

Error: (12/14/2013 07:39:08 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:32:40 on ?14/?12/?2013 was unexpected.

Error: (12/14/2013 07:09:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (12/14/2013 04:02:10 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

Error: (12/12/2013 03:08:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the EFS service.

Error: (12/12/2013 09:59:06 AM) (Source: Service Control Manager) (User: )
Description: The SecureUpdate service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/12/2013 09:58:28 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (12/12/2013 09:57:59 AM) (Source: Service Control Manager) (User: )
Description: The WajamUpdater service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (12/14/2013 07:49:58 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed:

Error: (12/14/2013 07:40:18 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -528

Error: (12/14/2013 07:40:18 PM) (Source: ESENT)(User: )
Description: Catalog Database1468Catalog Database: C:\Windows\system32\CatRoot2\edb.log-1811 (0xfffff8ed)

Error: (12/14/2013 07:10:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17067

Error: (12/14/2013 07:10:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17067

Error: (12/14/2013 07:10:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/14/2013 07:09:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10815658

Error: (12/14/2013 07:09:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10815658

Error: (12/14/2013 07:09:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/07/2013 07:04:21 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft Office Click-to-Run 2010Update for Microsoft Office 2010 (KB2598285) 32-Bit Edition1603(NULL)(NULL)(NULL)


CodeIntegrity Errors:
===================================
  Date: 2013-12-05 18:02:20.105
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-12-05 18:02:18.183
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-25 22:16:49.681
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-25 22:16:48.888
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-25 22:15:15.624
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-25 22:15:13.399
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-25 20:30:10.679
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-25 20:30:09.375
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-25 20:29:28.112
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-25 20:29:27.144
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

AccelerateTab (Version: 1.4)
Acer Crystal Eye webcam (Version: 1.0.5.2)
Acer ePower Management (Version: 5.00.3009)
Acer eRecovery Management (Version: 4.05.3013)
Acer Registration (Version: 1.03.3003)
Acer ScreenSaver (Version: 1.1.1122.2010)
Acer Updater (Version: 1.02.3001)
Acer VCM (Version: 4.05.3004)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 4.0.0.1240)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.31)
Adobe Flash Player 12 Plugin (Version: 12.0.0.31)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Advanced SystemCare 7 (Version: 7.0.6)
AndroidInstaller (Version: 1.00.022)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.35)
Bluetooth Win7 Suite (Version: 7.2.0.34)
Bonjour (Version: 3.0.0.10)
BrowserSafeguard
D3DX10 (Version: 15.4.2368.0902)
Driver Booster (Version: 1.1)
Dropbox (Version: 2.4.2)
ENE USB Card Reader Driver (Version: 5.89.0.70)
eSobi v2 (Version: 2.0.4.000274)
FileHippo.com Update Checker
Identity Card (Version: 1.00.3003)
Intel® Graphics Media Accelerator Driver (Version: 8.14.10.2230)
Intel® Rapid Storage Technology (Version: 9.6.4.1002)
IObit Uninstaller (Version: 3.0.4.1083)
iTunes (Version: 11.1.3.8)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 16.4.3508.0205)
Launch Manager (Version: 4.0.14)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Movie Maker (Version: 16.4.3508.0205)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MyWinLocker (Version: 3.1.212.0)
MyWinLocker Suite (Version: 3.1.212.0)
OpenOffice 4.0.0 (Version: 4.00.9702)
Photo Gallery (Version: 16.4.3508.0205)
QuickTime (Version: 7.74.80.86)
Realtek High Definition Audio Driver (Version: 6.0.1.6716)
Shredder (Version: 2.0.8.3)
Skype™ 6.11 (Version: 6.11.102)
Surfing Protection (Version: 1.0)
Synaptics Pointing Device Driver (Version: 15.0.7.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
VoiceOver Kit (Version: 1.42.128.0)
Wajam (Version: 1.97)
Welcome Center (Version: 1.02.3007)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Family Safety (Version: 16.4.3508.0205)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Mail (Version: 16.4.3508.0205)
Windows Live Messenger (Version: 16.4.3508.0205)
Windows Live MIME IFilter (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows Live Writer (Version: 16.4.3508.0205)
Windows Live Writer Resources (Version: 16.4.3508.0205)

========================= Memory info: ===================================

Percentage of memory in use: 87%
Total physical RAM: 1013.09 MB
Available physical RAM: 125.53 MB
Total Pagefile: 2037.09 MB
Available Pagefile: 693.46 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.58 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:215.79 GB) (Free:173.39 GB) NTFS
2 Drive d: () (Fixed) (Total:4 GB) (Free:2.53 GB) FAT32

========================= Users: ========================================

User accounts for \\NITA-PC

Administrator            Guest                    Nita                     


**** End of log ****
 



#10 cryptodan

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Posted 14 December 2013 - 03:32 PM

Please remove the following:

AccelerateTab (Version: 1.4)
Advanced SystemCare 7 (Version: 7.0.6)
BrowserSafeguard
Driver Booster (Version: 1.1)
FileHippo.com Update Checker
IObit Uninstaller (Version: 3.0.4.1083)
Surfing Protection (Version: 1.0)


As they are not needed.

#11 hamluis

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Posted 14 December 2013 - 05:00 PM

And...please try following the Speccy snapshot instructions again.  The snapshot provides a lot of useful data regarding your system.

 

Louis



#12 Nita

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Posted 15 December 2013 - 07:50 AM

I don't know why it didn't work yesterday , I tried on the netbook and pc.....anyway I got there today here is the snapshot, thanks for being so patient with meAttached File  NITA-PC.txt   328.84KB   5 downloads



#13 cryptodan

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Posted 15 December 2013 - 10:48 AM

Did you remove the above applications?

#14 hamluis

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Posted 15 December 2013 - 03:39 PM

Please post the link to the snapshot...as provided in the instructions.  A text document is not of any value, IMO.

 

Louis



#15 Nita

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Posted 15 December 2013 - 04:36 PM

http://speccy.piriform.com/results/WVV26QBR7B0JoCJbp1uxkRt

Is this what you wanted

Nita






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