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Slow computer issue


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#1 gasman336

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Posted 12 December 2013 - 04:42 AM

Hi there, new to this forum and wanted to ask some experts here what or if there is something that I can do to speed this desktop along. My desktop is used by our whole family. 

 

Seems the start IE or Chrome takes quite a bit of time to load. Any help would be great.

 

I've downloaded the mini tool box and came up with the following:

 

 MiniToolBox by Farbar  Version: 13-07-2013

Ran by David (administrator) on 12-12-2013 at 04:29:01
Running from "C:\Documents and Settings\David\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/08/2013 08:49:35 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (11/30/2013 04:13:52 PM) (Source: Application Hang) (User: )
Description: Hanging application AcroRd32.exe, version 10.1.8.24, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (11/16/2013 09:37:45 AM) (Source: Application Hang) (User: )
Description: Hanging application msmoney.exe, version 9.0.0.715, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (11/02/2013 09:51:06 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.23532, fault address 0x001a5429.
Processing media-specific event for [iexplore.exe!ws!]
 
Error: (11/01/2013 07:38:15 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (11/01/2013 07:37:15 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/23/2013 07:15:44 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 2152759308, P2 unspecified, P3 scanfile, P4 4.3.215.0, P5 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.
 
Error: (09/08/2013 10:14:37 AM) (Source: ESENT) (User: )
Description: wuauclt (2392) Database recovery/restore failed with unexpected error -543.
 
Error: (09/08/2013 10:14:37 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (2392) SUS20ClientDataStore: Database C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb requires logfiles 6145-6146 in order to recover successfully. Recovery could only locate logfiles up to 6145.
 
Error: (09/07/2013 05:22:49 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
 
System errors:
=============
Error: (12/07/2013 03:09:54 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (12/07/2013 03:08:29 PM) (Source: DCOM) (User: DESKTOP)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}
 
Error: (12/07/2013 03:08:26 PM) (Source: DCOM) (User: DESKTOP)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}
 
Error: (12/07/2013 03:08:12 PM) (Source: DCOM) (User: DESKTOP)
Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}
 
Error: (12/07/2013 03:08:10 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
AFD
Fips
intelppm
IPSec
MpFilter
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
Tcpip
 
Error: (12/07/2013 03:08:10 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: 
%%31
 
Error: (12/07/2013 03:08:10 PM) (Source: Service Control Manager) (User: )
Description: The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: 
%%31
 
Error: (12/07/2013 03:08:10 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: 
%%31
 
Error: (12/07/2013 03:08:10 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: 
%%31
 
Error: (12/07/2013 03:08:10 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: 
%%31
 
 
Microsoft Office Sessions:
=========================
Error: (12/08/2013 08:49:35 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (11/30/2013 04:13:52 PM) (Source: Application Hang)(User: )
Description: AcroRd32.exe10.1.8.24hungapp0.0.0.000000000
 
Error: (11/16/2013 09:37:45 AM) (Source: Application Hang)(User: )
Description: msmoney.exe9.0.0.715hungapp0.0.0.000000000
 
Error: (11/02/2013 09:51:06 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.23532001a5429
 
Error: (11/01/2013 07:38:15 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (11/01/2013 07:37:15 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/23/2013 07:15:44 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry2152759308unspecifiedscanfile4.3.215.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)unspecifiedunspecifiedNILNILNIL
 
Error: (09/08/2013 10:14:37 AM) (Source: ESENT)(User: )
Description: wuauclt2392-543
 
Error: (09/08/2013 10:14:37 AM) (Source: ESENT)(User: )
Description: wuaueng.dll2392SUS20ClientDataStore: C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb614561466145
 
Error: (09/07/2013 05:22:49 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
 
=========================== Installed Programs ============================
 
Adobe AIR (Version: 3.9.0.1210)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Bentley MicroStation V8i 08.11.05.17 (Version: 8.11.5.17)
Bonjour (Version: 3.0.0.10)
Canon Easy-PhotoPrint Pro
Canon Easy-WebPrint EX
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon MG6200 series MP Drivers
Canon MG6200 series On-screen Manual
Canon MG6200 series User Registration
Canon MP Navigator EX 1.0
Canon MP Navigator EX 5.0
Canon My Printer
Canon Solution Menu EX
Canon Utilities Solution Menu
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
EVGA Display Driver (Version: 1.00.000)
Family Tree Maker 2009 (Version: 18.0.86)
Google Chrome (Version: 31.0.1650.63)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4601.54)
Google Update Helper (Version: 1.3.22.3)
Intel® PRO Network Connections Drivers
iTunes (Version: 11.0.3.42)
Juniper Networks, Inc. Setup Client (Version: 7.1.10.21853)
Juniper Terminal Services Client (Version: 7.1.11.21451)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Money 2001 (Version: 9.0.0.0)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Primary Interoperability Assemblies 2005 (Version: 8.0.50727.42)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Software Update for Web Folders  (English) 14 (Version: 14.0.7015.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 (Version: 3.0.5305.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (Version: 6.10.1129.0)
NVIDIA Control Panel 260.89 (Version: 260.89)
NVIDIA Graphics Driver 260.89 (Version: 260.89)
NVIDIA HD Audio Driver 1.1.9.0 (Version: 1.1.9.0)
NVIDIA Install Application (Version: 2.0.14.0)
NVIDIA nView 135.36 (Version: 135.36)
NVIDIA nView Desktop Manager (Version: 6.14.10.13065)
NVIDIA PhysX (Version: 9.10.0514)
NVIDIA PhysX System Software 9.10.0514 (Version: 9.10.0514)
Octoshape add-in for Adobe Flash Player
Overhead Door Configurator (Version: 1.0)
Overhead Door Configurator (Version: v1.0)
Paint.NET v3.5.11 (Version: 3.61.0)
QuickTime (Version: 7.74.80.86)
ScanSoft OmniPage SE 4 (Version: 15.2.0020)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
SewArt (Version: 1.6.7)
Spybot - Search & Destroy (Version: 1.6.2)
SUPERAntiSpyware (Version: 5.6.1042)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Visual Basic for Applications ® Core - English (Version: 6.5.10.32)
Visual Basic for Applications ® Core (Version: 6.5.10.32)
Visual Subst (Version: 1.0.6)
WebFldrs XP (Version: 9.50.7523)
Windows Defender (Version: 1.1.1593.21)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
XML Paper Specification Shared Components Pack 1.0
Zac Browser - English (Version: 1.5.2)
Zac Browser Gold (Version: 1.1.2)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 69%
Total physical RAM: 1534.07 MB
Available physical RAM: 470.39 MB
Total Pagefile: 3430.51 MB
Available Pagefile: 2465.48 MB
Total Virtual: 2047.88 MB
Available Virtual: 1974.95 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:149.04 GB) (Free:96.02 GB) NTFS
4 Drive k: () (Fixed) (Total:149.04 GB) (Free:96.02 GB) NTFS
5 Drive p: () (Fixed) (Total:149.04 GB) (Free:96.02 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP
 
Administrator            David                    Guest                    
HelpAssistant            SUPPORT_388945a0         
 
 
**** End of log ****


BC AdBot (Login to Remove)

 


#2 cryptodan

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Posted 12 December 2013 - 06:32 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 gasman336

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Posted 14 December 2013 - 07:35 AM

Operating System: Window XP Professional 32-bit SP3

 

CPU: Intel Pentium 4 541- Prescott 90nm Technology

 

Ram: 2.00 GB Dual-Channel DDR2 @ 265 MHZ (4-4-4-11)

 

Motherboard: Dell Inc. 038885 (Microprocessor)

 

Graphics: X193W (1024x768@60Hz)

 

Storage: 149GB Seagate st3160212SCE (SATA Consumer Electronics)

 

Optical Drive: TSSTcorp CDDVDW SH-s222A

 

 

I felt uncomfortable publishing the Snapshot from Speccy.

 

 

Sorry for the delay in posting this.



#4 cryptodan

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Posted 14 December 2013 - 12:02 PM

I need the full speecy report, and it does not contain any personal or private information.

#5 gasman336

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Posted 14 December 2013 - 03:24 PM

Well now Speccy will not run at all. What am I doing wrong or is there an infection problem? UGH!



#6 cryptodan

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Posted 14 December 2013 - 03:25 PM

whats it saying?

#7 gasman336

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Posted 14 December 2013 - 03:52 PM

CPU dll init failed (error 2) Some information will not be displayed. Also will not allow me to take a snapshot or publish a snapshot



#8 cryptodan

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Posted 14 December 2013 - 03:54 PM

Are you running in safe mode?

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#9 gasman336

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Posted 14 December 2013 - 03:58 PM

Farbar Service Scanner Version: 05-12-2013
Ran by David (administrator) on 14-12-2013 at 15:56:52
Running from "C:\Documents and Settings\David\Local Settings\Temporary Internet Files\Content.IE5\MSVP4KDT"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Other Services:
==============

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x0C00000005000000010000000200000003000000040000000C0000000B000000090000000A000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****


I am running in normal mode.



#10 cryptodan

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Posted 14 December 2013 - 04:07 PM

Try giving this a run http://www.tweaking.com/files/setups/tweaking.com_windows_repair_aio_setup.exe

#11 gasman336

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Posted 14 December 2013 - 04:09 PM

Not allowing to run the file or even start the file. Ask me if I want to download and I click run and just a blank page that's it.



#12 cryptodan

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Posted 14 December 2013 - 04:10 PM

Click save and not run

#13 gasman336

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Posted 14 December 2013 - 04:14 PM

Will not even allow to me to save the file. Will not download at all. I am using Internet explorer 8 and when I click on the link is comes up and say: About: blank page



#14 cryptodan

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Posted 14 December 2013 - 04:19 PM

Can you copy and paste the link into Chrome or Firefox?

#15 gasman336

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Posted 14 December 2013 - 04:21 PM

Okay successful downloaded through chrome.






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