This has so many variables (hardware/windows/printer software/network stuff), I don't know where to go for help. Got an Asus G74 laptop, Dell Studio 8100 desktop (both w/i7 chips & running Win7 Home Premium x64) & an Epson Artisan 837 printer. All run on the same home router/network, let's call it 'Nancy'. All have happily lived & played well together for about 2 years now...until last night.
I go to print from the Asus (first time in about a week, when it ran fine), and it doesn't print. When you look at 'Printers & Devices', it shows that printer as "Not Connected". The internet is fine..I'm on 'Nancy', the signal is great,.but when I run the network/device Troubleshooter, it SAYS it found & fixed a problem with an access point/network, and when that same page now says the printer is 'Ready' w/the green checkmark...but when you try to print anything, it loops into the same problem.
So I uninstall & reinstall ALL the Epson software/drivers....and now, when you're setting it up, when it gets to the point where it searches for a printer, it CANNOT FIND one! And it's not just Epson's search function that's blind. the Windows "Search for New Printer" thing can't see it, either. Meanwhile, the printer & the Dell are both turned on & perfectly connected to Nancy & each other, and when you 'Search for New Printer' on the Dell, the Epson shows up immediately, like it should.
One last clue; both computers used to be on a Homegroup until I installed a new hard drive in the Asus a few months ago (haven't bothered to redo it yet). Figuring it might help with the printer issue, I tried to do so last night...from BOTH directions...with no luck. I start w/the Dell, get the password & go to the Asus; it doesn't ask if I want to JOIN a homegroup, it asks me to set one up. Conversely, if I disconnect the Dell from it's homework & then create one on the Asus, the Dell now asks me to create one, as it cannot see the Asus.
Bottom line, I know this is an issue w/the Asus, but the Homegroup issue has me thinking it's not a printer problem, which kind of points to a network issue...right? But how could the Asus clearly show that it's connected to the Nancy network...the web works great...but NOT see the other things that are connected to Nancy?
Any thoughts would be GREATLY appreciated...THANKS!!!
OH...before you ask, 'Network Discovery' IS indeed turned on on both computers in the 'Advanced Sharing Settings'
Edited by deandome, 11 December 2013 - 01:29 PM.