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Windows 8.1 error (driver_irql_not_less_or_equal)


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#1 biernas

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Posted 10 December 2013 - 09:27 PM

Hi there I'm getting the dreaded blue screen of death :( I figure that it's a driver error but I'm not sure how to fix this. I saw another similar topic so I will post the zipped crash dump files.

I have not been having any issues but recently when playing the game League of Legends I have been getting the screen

I'm "fairly" tech savvy but when it gets to reading files and codes and stuff I fall short. Could anyone please assist me?

Attached Files



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#2 Anshad Edavana

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Posted 11 December 2013 - 09:06 AM

Hi

 

Your issue seems to be graphics driver related. This type of blue screens are  very typical with switchable graphic systems.

BugCheck D1, {28, 2, 0, fffff80002d3fc47}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+62c47 )

Some applications or games will try to use the Intel HD Graphics instead of Nvidia and that is the major reason behind this BSOD. 

 

Please do a clean install of the video driver. 

 

1. Uninstall Currently installed Nvidia driver and components completely from the system. You should first uninstall and components like 3D Vision, Physx , Nvidia Update etc at first and Nvidia Display Driver at last for properly removing the driver. Then proceed to the next steps.

 

2. Use Intel Driver Update tool and install any update it offers.

 

    http://www.intel.com/p/en_US/support/detect

 

3. Use Nvidia Driver Update and download the latest WHQL driver it offers.

 

   http://www.nvidia.in/Download/Scan.aspx

 

While installing, choose custom and deselect everything except Nvidia Display driver and Physx. Also put a tick mark on "Perform a clean install".

 

  cleaninstallnvidia.jpg 

 

 

4. Set Nvidia as the preferred GPU.

 

Follow steps 1 to 8 of this guide exactly :   http://serato.com/video/support/15693/changing-graphics-card-settings-to-use-your-dedicated-gpu-on-a-windows-computer

 

On step 7, apply the setting for all the games and web browsers installed in your machine.

 

Let us hope this will solve the issue.



#3 biernas

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Posted 14 December 2013 - 03:57 PM

Hi

 

Your issue seems to be graphics driver related. This type of blue screens are  very typical with switchable graphic systems.

BugCheck D1, {28, 2, 0, fffff80002d3fc47}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+62c47 )

Some applications or games will try to use the Intel HD Graphics instead of Nvidia and that is the major reason behind this BSOD. 

 

Please do a clean install of the video driver. 

 

1. Uninstall Currently installed Nvidia driver and components completely from the system. You should first uninstall and components like 3D Vision, Physx , Nvidia Update etc at first and Nvidia Display Driver at last for properly removing the driver. Then proceed to the next steps.

 

2. Use Intel Driver Update tool and install any update it offers.

 

    http://www.intel.com/p/en_US/support/detect

 

3. Use Nvidia Driver Update and download the latest WHQL driver it offers.

 

   http://www.nvidia.in/Download/Scan.aspx

 

While installing, choose custom and deselect everything except Nvidia Display driver and Physx. Also put a tick mark on "Perform a clean install".

 

  cleaninstallnvidia.jpg 

 

 

4. Set Nvidia as the preferred GPU.

 

Follow steps 1 to 8 of this guide exactly :   http://serato.com/video/support/15693/changing-graphics-card-settings-to-use-your-dedicated-gpu-on-a-windows-computer

 

On step 7, apply the setting for all the games and web browsers installed in your machine.

 

Let us hope this will solve the issue.

Wow thanks Anshad! This was incredibly detailed and seems to have alleviated my issue! Take care.






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