Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

ZeroAccess Rootkit won't go away


  • This topic is locked This topic is locked
4 replies to this topic

#1 cdavis82

cdavis82

  • Members
  • 38 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:08 PM

Posted 10 December 2013 - 06:18 PM

It appears that ZeroAccess will not completely leave my computer.  I've run Anti-Malware, ComboFix, and Comodo Anti-Virus.  All have gotten rid of parts of it, but it's not completely gone as mswsock.dll continues to have issues.  In particular it is not accessible over the network, Outlook will not connect to Exchange, and when running netsh I get the error: The procedure entry point MigrateWinsockConfiguration could not be located in the dynamic link library MSWSOCK.dll.

 

Any help would be appreciated.

 

Thanks,

 

cdavis82



BC AdBot (Login to Remove)

 


#2 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


  • Members
  • 6,133 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:08 PM

Posted 10 December 2013 - 06:49 PM

 
 

As you are badly infected, please follow the instructions in the Preparation Guide  starting at Step #6.
 
When you have created the necessary logs, start a new topic  HERE 
 
..... and post the required logs to your new topic .  (You will also find this link at Step 7 in the Preparation Guide).   The Malware Response Team Experts from the Virus, Trojan, Spyware, and Malware Removal Logs forum will attend to your topic from thereon.
(Windows 8.1 Users will not be able to create DDS Logs)

=> Continue if you cannot finish any step -

         Please Use Copy / Paste for your responses, and Do Not Attach them unless your helper requests this.

 After doing this, please reply back in this thread with a link to the new topic so we can close this one.

Above All...DO NOT add any replies to your topic....Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

 If Help Bot responds to your topic, please follw his Step #1 so the team will be notified.

 

Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,093 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:08 PM

Posted 11 December 2013 - 10:38 AM

I've run Anti-Malware, ComboFix, and Comodo Anti-Virus.

Since you already ran Combofix, its log should be thoroughly reviewed by trained experts in order to ascertain what was detected/removed. A log should have been created and saved to the root directory, usually C:\ComboFix.txt.

Please include your ComboFix log in the new topic you create after following the instructions provided in the Preparation Guide For Requesting Help.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#4 cdavis82

cdavis82
  • Topic Starter

  • Members
  • 38 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:08 PM

Posted 12 December 2013 - 07:57 PM

I have posted the requested log files at: http://www.bleepingcomputer.com/forums/t/517306/infected-with-zeroaccess-rootkit/

 

Thanks,

 

Casey



#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,093 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:08 PM

Posted 12 December 2013 - 08:08 PM


Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck with your log.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users