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computer is opening web pages and creating DOCUMENTS on its own


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16 replies to this topic

#1 julieann22

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Posted 10 December 2013 - 03:40 PM

OK, here goes. I have tried for three days to figure out what's happening on my computer, but I am technologically challenged and its been a struggle. I am now nearly paralyzed afraid to further compromise myself.

 

I am working on a Samsung laptop running the latest version of Window 8. I just upgraded a couple weeks ago. I use Skydrive to back up my documents. My problems occurred, though, when I was not using my computer and it was closed but still on and able to access the internet.

 

On Friday night I checked into a hotel and use their unsecure internet for access, mostly to my email. When finished I just closed my laptop; I did not turn it off or put in sleep mode. This is my usual practice. In the middle of the night I started to hear the windows error message. After numerous repetitions I opened up my computer and saw the error message that said some task could not be performed because there was a dialog box opened. It was a Word file and I closed the error message and then, without thinking, closed the dialog box which closed the file.  It was not until I closed the file that I realized that it was not a file I had opened... just a common document, nothing of any substance that might be of value to someone else. Unfortunately, this was in the middle of the night and I didn't have the vigilance to notice the details.

 

I did some searching for the random error messages coming on their own and documents opening on their own but found nothing helpful. After the research I downloaded and ran WebRoot and it came up clean. I also ran malwarebytes which was on my computer - also clean. I was managing an urgent deadline and forced to work on my computer all day Saturday but didn't open it at all on Sunday as I was gone from my hotel the entire day and evening. I closed my computer the same way as previously.

 

Sunday night I heard the error beep again, this time only twice. I opened my computer and found a split screen showing two screens, neither of which were opened by me. On the left was a website with the weather on it (again, it was the middle of the night and in hindsight I know I should have recorded the webpage but I didn't), the other side was the system restore page.  As well, Google chrome was open to google chrome webstore. I did not open any of these sites and, frankly, struggle with opening a split screen so I am not sure I could do that if I wanted to.  I closed those two pages and noticed a PPT presentation had been started. It contained the name of my sister-in-law in the header of the first page, the second page was blank. I did not create that presentation. It was started 2:42 pm when I wasn't even in my hotel room.

 

After reading more posts I also downloaded Rkill and it came out clean. I started reading logs in various places on my computer, such as event logs and Malware registry logs. I stumbled on these two pieces of information:

 

1. Windows Defender had been disabled. I am not sure when or why, but my research suggested that the malware programs I ran probably did not turn it off. I cannot turn it back on, though I have tried by right click and got a message that says its turned off and if I am using another program to monitor check the action center to get information on that app. I also tried through the services mode and get this message: Widows cannot verify the digital signature on this file. a recent hardware or software change might have installed a file that is signed incorrectly or damaged, or might be a malicious software from an unknown device.

 

2. Back in October I had downloaded free fonts and noticed a barrage of pop-ups. I downloaded malwarebytes and it found several malicious files which it quarantined. The pop-up issue seemed to be fixed and basically I forgot about it. Last night while I was searching for some logs I had saved on my laptop I noticed that the folder containing the fonts that caused that issue (which I assumed had been discarded with the Malwarebytes scan) had been modified one minute before the mystery PPT presentation was created. I did not open or attempt to delete that folder.

 

I returned home last night and am now back on my secure network, though I don't know if its secure or not. I just know all this stuff happened when I was at the hotel. I also read about the masses of password compromises that occurred on Friday, the day before all this was started.

 

I am not sure what to do. I know I need to change passwords, but if someone is accessing my computer directly how can I be sure that will not just put all of them into their hands. As well, three virus/malware programs have come up clean after scanning. I need some help determining how to proceed.

 

 

Thanks for reading.



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#2 Broni

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Posted 10 December 2013 - 10:18 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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#3 julieann22

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Posted 11 December 2013 - 12:47 PM

In response to your PM, I copied and pasted the logs to a word file and adjusted the spacing. There are 31 pages. In terms of what makes the logs so long, hope this helps.

 

MBAR root log 12 pages

multiple pages of:

kernel report - loaded modules

C:\WINDOWS\SYSTEM32\drivers

 

minitoolbox 12 pages, including multiple pages of:

Installed Programs

code integrity errors

event error logs

 

As I said in my follow up email, I cannot find the rkill log, but it was even longer than any of these. I cannot find the log for this morning's Rkill log. Unless you can guide me to a mystery spot it might be (not in my wordpad files, on my desktop, in my trash bin, or showing up through scans of my computer). I can either share the log from the scan I did on 112/9 or run another one today.

 

Please let me know what I should do.

 

Thanks so much for your help!



#4 Broni

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Posted 11 December 2013 - 01:47 PM

Upload the file(s) here: http://www.sendspace.com/
Click on Browse button and navigate to the file you want to upload.
Click on Upload button.
Click on FIRST Copy Link button and paste the link in your next reply.


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#5 julieann22

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Posted 12 December 2013 - 01:03 PM

Thanks for the help with getting the files to you. Here is the link. I downloaded two files, they should both be attached to that link.

 

http://www.sendspace.com/filegroup/oUipIyzhNuDU41iPo1qOwQ

 

I very much appreciate your help.



#6 Broni

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Posted 12 December 2013 - 01:58 PM

You could have posted all those logs right here.

I don't see so many pages there.

 

I'd like to paste at least Security Check and MiniToolbox logs into nest reply.

Other logs came up clean so we can leave them alone.

 

Next....

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


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#7 julieann22

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Posted 12 December 2013 - 02:08 PM

Thanks for next steps, I'll get on them but have a question about how to shutdown my protection software. I am guessing that means Webroot since Windows defender was somehow disabled. But I have never shut down a program before, not sure how. Do I also need to do something with Malwarebytes?

 

As for file size, my computer shows that the complied file is 68 pages. Oddly, when I added the Rkill file to it, the page count increases to 1400 pages! maybe my Word is somehow corrupt, though I did scan through all 68 pages making sure I had added everything.

 

I have posted the two logs you mentioned below.

 

 Results of screen317's Security Check version 0.99.77 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Windows Defender        
Webroot SecureAnywhere  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 Adobe Reader 10.1.8 Adobe Reader out of Date! 
 Google Chrome 31.0.1650.57 
 Google Chrome 31.0.1650.63 
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 Malwarebytes' Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by julie (administrator) on 12-12-2013 at 09:54:23
Running from "C:\Users\julie\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= IP Configuration: ================================

Intel® Centrino® Advanced-N 6235 = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_13" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="other_1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 13" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : molly
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
   Physical Address. . . . . . . . . : C4-85-08-E8-F2-EB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : C4-85-08-E8-F2-E8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
   Physical Address. . . . . . . . . : C6-85-08-E8-F2-E7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel® Centrino® Advanced-N 6235
   Physical Address. . . . . . . . . : C4-85-08-E8-F2-E7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::70bb:f3eb:23e5:f294%4(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, December 9, 2013 10:07:04 PM
   Lease Expires . . . . . . . . . . : Friday, December 13, 2013 3:29:14 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 365200648
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-65-C3-31-50-B7-C3-77-71-00
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : pmllp.com
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 50-B7-C3-77-71-00
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 4:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:c18:1385:3f57:fef9(Preferred)
   Link-local IPv6 Address . . . . . : fe80::c18:1385:3f57:fef9%13(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 218103808
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-65-C3-31-50-B7-C3-77-71-00
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{08F653AA-459E-4FD5-8021-49DBAE6899C8}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4009:800::1007
   74.125.225.46
   74.125.225.32
   74.125.225.33
   74.125.225.34
   74.125.225.35
   74.125.225.36
   74.125.225.37
   74.125.225.38
   74.125.225.39
   74.125.225.40
   74.125.225.41

Pinging google.com [74.125.225.41] with 32 bytes of data:
Reply from 74.125.225.41: bytes=32 time=57ms TTL=53
Reply from 74.125.225.41: bytes=32 time=39ms TTL=53

Ping statistics for 74.125.225.41:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 57ms, Average = 48ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  206.190.36.45
   98.138.253.109
   98.139.183.24

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=69ms TTL=45
Reply from 98.139.183.24: bytes=32 time=68ms TTL=46

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 68ms, Maximum = 69ms, Average = 68ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 17...c4 85 08 e8 f2 eb ......Bluetooth Device (Personal Area Network) #2
 15...c4 85 08 e8 f2 e8 ......Microsoft Wi-Fi Direct Virtual Adapter
 14...c6 85 08 e8 f2 e7 ......Microsoft Hosted Network Virtual Adapter
  4...c4 85 08 e8 f2 e7 ......Intel® Centrino® Advanced-N 6235
  3...50 b7 c3 77 71 00 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 34...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #7
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.6     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.6    281
      192.168.1.6  255.255.255.255         On-link       192.168.1.6    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.6    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.6    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.6    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 13    306 2001::/32                On-link
 13    306 2001:0:9d38:6abd:c18:1385:3f57:fef9/128
                                    On-link
  4    281 fe80::/64                On-link
 13    306 fe80::/64                On-link
 13    306 fe80::c18:1385:3f57:fef9/128
                                    On-link
  4    281 fe80::70bb:f3eb:23e5:f294/128
                                    On-link
  1    306 ff00::/8                 On-link
  4    281 ff00::/8                 On-link
 13    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [51200] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/12/2013 09:28:34 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 34ec

Start Time: 01cef7466c6ca7af

Termination Time: 31

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id: ac1e2b8e-6339-11e3-beb0-c48508e8f2eb

Faulting package full name:

Faulting package-relative application ID:

Error: (12/12/2013 04:38:57 AM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume \\?\Volume{7aec2e2f-7e99-4168-89ea-344915509606}\ was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)

Error: (12/12/2013 04:38:56 AM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume Windows RE tools was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)

Error: (12/11/2013 03:20:54 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 11.0.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 4a80

Start Time: 01cef619211675da

Termination Time: 22777

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id: f77cca70-62a0-11e3-beb0-c48508e8f2eb

Faulting package full name:

Faulting package-relative application ID:

Error: (12/11/2013 00:44:03 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: MOLLY)
Description: Activation of app DefaultBrowser_NOPUBLISHERID!Chrome failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (12/11/2013 07:56:56 AM) (Source: Application Hang) (User: )
Description: The program WINWORD.EXE version 15.0.4551.1001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 33fc

Start Time: 01cef5b54432cb3a

Termination Time: 0

Application Path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE

Report Id: b00d1d88-6263-11e3-beb0-c48508e8f2eb

Faulting package full name:

Faulting package-relative application ID:

Error: (12/11/2013 04:12:35 AM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume \\?\Volume{7aec2e2f-7e99-4168-89ea-344915509606}\ was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)

Error: (12/11/2013 04:12:34 AM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume Windows RE tools was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)

Error: (12/10/2013 01:53:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16384, time stamp: 0x52157231
Faulting module name: wrflt.dll, version: 1.0.0.14, time stamp: 0x5282ab63
Exception code: 0xc0000005
Fault offset: 0x0000e0ea
Faulting process id: 0x24b4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Faulting package full name: IEXPLORE.EXE4
Faulting package-relative application ID: IEXPLORE.EXE5

Error: (12/09/2013 00:49:32 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: MOLLY)
Description: Activation of app DefaultBrowser_NOPUBLISHERID!Chrome failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

System errors:
=============
Error: (12/11/2013 01:10:44 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

Error: (12/11/2013 01:10:44 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

Error: (12/11/2013 01:09:27 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

Error: (12/11/2013 01:09:27 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

Error: (12/11/2013 01:09:26 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

Error: (12/11/2013 01:09:26 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

Error: (12/11/2013 00:57:42 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

Error: (12/11/2013 00:54:56 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

Error: (12/11/2013 00:54:56 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

Error: (12/11/2013 00:54:37 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

Microsoft Office Sessions:
=========================
Error: (12/12/2013 09:28:34 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.1638434ec01cef7466c6ca7af31C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEac1e2b8e-6339-11e3-beb0-c48508e8f2eb

Error: (12/12/2013 04:38:57 AM) (Source: Microsoft-Windows-Defrag)(User: )
Description: \\?\Volume{7aec2e2f-7e99-4168-89ea-344915509606}\The parameter is incorrect. (0x80070057)

Error: (12/12/2013 04:38:56 AM) (Source: Microsoft-Windows-Defrag)(User: )
Description: Windows RE toolsThe parameter is incorrect. (0x80070057)

Error: (12/11/2013 03:20:54 PM) (Source: Application Hang)(User: )
Description: iexplore.exe11.0.9600.163844a8001cef619211675da22777C:\Program Files\Internet Explorer\iexplore.exef77cca70-62a0-11e3-beb0-c48508e8f2eb

Error: (12/11/2013 00:44:03 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: MOLLY)
Description: DefaultBrowser_NOPUBLISHERID!Chrome-2144927148

Error: (12/11/2013 07:56:56 AM) (Source: Application Hang)(User: )
Description: WINWORD.EXE15.0.4551.100133fc01cef5b54432cb3a0C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXEb00d1d88-6263-11e3-beb0-c48508e8f2eb

Error: (12/11/2013 04:12:35 AM) (Source: Microsoft-Windows-Defrag)(User: )
Description: \\?\Volume{7aec2e2f-7e99-4168-89ea-344915509606}\The parameter is incorrect. (0x80070057)

Error: (12/11/2013 04:12:34 AM) (Source: Microsoft-Windows-Defrag)(User: )
Description: Windows RE toolsThe parameter is incorrect. (0x80070057)

Error: (12/10/2013 01:53:13 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1638452157231wrflt.dll1.0.0.145282ab63c00000050000e0ea24b401cef5a96743d857C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Program Files\WRData\PKG\Vistax86\wrflt.dll51b4a948-61cc-11e3-beb0-c48508e8f2eb

Error: (12/09/2013 00:49:32 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: MOLLY)
Description: DefaultBrowser_NOPUBLISHERID!Chrome-2144927148

CodeIntegrity Errors:
===================================
  Date: 2013-12-10 00:25:02.224
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\services.exe) attempted to load \Device\HarddiskVolume4\Program Files\Windows Defender\NisSrv.exe that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-12-10 00:24:23.579
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-12-06 09:23:51.465
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-12-06 09:23:51.450
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-12-06 09:23:50.684
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-12-06 09:23:50.669
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-12-06 09:23:50.653
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-12-06 09:23:50.622
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-12-06 09:23:50.481
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-12-06 09:23:50.450
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

=========================== Installed Programs ============================

Adobe Reader X (10.1.8) MUI (Version: 10.1.8)
aioscnnr (Version: 7.6.13.10)
AllSharePlayLink (Version: 1.0.0)
Bing Desktop (Version: 1.3.171.0)
CCleaner (Version: 4.04)
center (Version: 7.7.2.0)
Citrix Online Launcher (Version: 1.0.122)
CyberLink PowerDVD 10 (Version: 10.0.4421.02)
D3DX10 (Version: 15.4.2368.0902)
essentials (Version: 7.7.2.0)
ETDWare X64 11.7.19.9_WHQL (Version: 11.7.19.9)
Galería de fotos (Version: 16.4.3505.0912)
Galerie de photos (Version: 16.4.3505.0912)
Google Chrome (Version: 31.0.1650.63)
Google Update Helper (Version: 1.3.22.3)
GoToMeeting 5.5.0.1132 (Version: 5.5.0.1132)
HomeSync Lite (Version: 1.1.0.32)
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.1.0.36960)
Intel® Management Engine Components (Version: 9.5.15.1730)
Intel® PRO/Wireless Driver (Version: 16.01.5000.0577)
Intel® Processor Graphics (Version: 10.18.10.3304)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 16.1.1.0084)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 3.1.1309.0390)
Intel® Rapid Storage Technology (Version: 12.8.0.1016)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® WiDi (Version: 3.5.40.0)
Intel® PROSet/Wireless Software (Version: 16.1.5)
Intel® PROSet/Wireless WiFi Software (Version: 16.01.5000.0269)
Intel® Trusted Connect Service Client (Version: 1.31.8.1)
IntelliMemory (Version: 1.0.30.0)
Kodak AIO Printer (Version: 7.7.2.0)
KODAK AiO Software (Version: 7.7.6.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
Microsoft Office 365 Small Business Premium - en-us (Version: 15.0.4551.1005)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 17.0.2015.0811)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Movie Maker (Version: 16.4.3505.0912)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
ocr (Version: 6.2.3.50)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4551.1005)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4551.1005)
Office 15 Click-to-Run Localization Component (Version: 15.0.4551.1005)
Photo Common (Version: 16.4.3505.0912)
Photo Gallery (Version: 16.4.3505.0912)
PreReq (Version: 6.2.4.0)
PrintProjects (Version: 1.0.0.9282)
Realtek Ethernet Controller Driver (Version: 8.19.726.2013)
Realtek High Definition Audio Driver (Version: 6.0.1.7055)
Recovery (Version: 6.0.10.0)
S Agent (Version: 1.1.45)
Settings (Version: 2.0.1)
SRS Premium Sound (Version: 1.00.4700)
Support Center (Version: 2.1.1201)
Support Center FAQ (Version: 1.0.11)
SW Update (Version: 2.1.21)
TeamViewer 9 (Version: 9.0.24482)
User Guide (Version: 1.2.00)
Webroot SecureAnywhere (Version: 8.0.4.42)
Windows Driver Package - Samsung Electronics Co. Ltd. (RadioHIDMini) HIDClass  (07/27/2012 20.57.1.735) (Version: 07/27/2012 20.57.1.735)
Windows Live (Version: 16.4.3505.0912)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Xerox PhotoCafe (Version: 1.0.0.6162)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 7813.53 MB
Available physical RAM: 5003.24 MB
Total Pagefile: 11781.53 MB
Available Pagefile: 7844.38 MB
Total Virtual: 4095.88 MB
Available Virtual: 3969.15 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:94.15 GB) (Free:50.11 GB) NTFS

========================= Users: ========================================

User accounts for \\MOLLY

Administrator            Guest                    julie                   

**** End of log ****

 



#8 Broni

Broni

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Posted 12 December 2013 - 02:34 PM

I am guessing that means Webroot since Windows defender was somehow disabled

 

In Windows 8 Windows Defender is renamed MSE, which means it works as any other AV program.

Since you have Webroot installed, Windows Defender must be kept off.


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#9 julieann22

julieann22
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Posted 13 December 2013 - 07:49 AM

I have attached the three logs produced by yesterday's scan. I am wondering when I should turn Webroot back on. As well, I am getting an error message from my computer wanting me to delete some antivirus software because of conflicts. Should I be deleting all these downloads, and if so is there a way besides "remove programs" that is necessary to get them completely deleted?

 

Have you found anything on my computer yet? Should I change my router PW? I don't know how to do that, but saw that it was suggested some place. As best I can tell I have not had any "incidents" since returning to my secure network, but I suspect that doesn't mean much.

 

Thanks again for your continued support.

 

JA

 

 

TFC  NOTE: as best I can tell this scan did not produce a log. Once I closed the page with the results, which did show many files had been cleaned, it appears the history was gone. I have searched as best I can my computer, but could not find it, so I ran it again after the other scans had been completed.  Both times, this scan left the screen open to a page called "This PC". I don't remember every seeing an icon with that name before.

 

Getting user folders.
 
Stopping running processes.
 
Emptying Temp folders.
 
 
User: All Users
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Default.migrated
 
User: EasySurvey
 
User: julie
->Temp folder emptied: 74313937 bytes
->Temporary Internet Files folder emptied: 295280 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 506 bytes
 
User: Public
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 1259802243 bytes
 
Emptying RecycleBin. Do not interrupt.
 
RecycleBin emptied: 0 bytes
Process complete!
 
Total Files Cleaned = 1,273.00 mb

# AdwCleaner v3.015 - Report created 12/12/2013 at 14:32:00
# Updated 10/12/2013 by Xplode
# Operating System : Windows 8.1  (64 bits)
# Username : julie - MOLLY
# Running from : C:\Users\julie\Desktop\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\boost_interprocess

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F25AF245-4A81-40DC-92F9-E9021F207706}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{AB4DA692-F26B-403C-AF8F-FD87D121F8F1}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16384

-\\ Google Chrome v31.0.1650.63

[ File : C:\Users\julie\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [1960 octets] - [10/10/2013 18:03:24]
AdwCleaner[R1].txt - [2020 octets] - [12/12/2013 14:30:21]
AdwCleaner[S0].txt - [1959 octets] - [12/12/2013 14:32:00]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2019 octets] ##########

JRT

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 8.1 x64
Ran by julie on Thu 12/12/2013 at 14:36:14.83
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

 

~~~ Files

 

~~~ Folders

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 12/12/2013 at 14:40:43.70
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

ESET did not produce a log.



#10 Broni

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Posted 13 December 2013 - 11:36 AM

when I should turn Webroot back on. As well, I am getting an error message from my computer wanting me to delete some antivirus software because of conflicts.

 

Turn Webroot on.

Make sure Windows Defender is OFF: http://www.guidingtech.com/10154/disable-windows-8-defender-before-installing-antivirus/

 

How is computer doing at the moment?

 

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader and install one of two free alternatives:

- Foxit PDF Reader from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

- PDF-XChange Viewer: http://www.tracker-software.com/product/pdf-xchange-viewer


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#11 julieann22

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Posted 14 December 2013 - 09:08 AM

my windows defender is disabled, webroot back on.

 

I have updated Adobe Reader.

 

My computer runs without event and I have not had any "incidents" where windows were opened or documents created in the middle of the night. It seems those only happened when I was using the hotels internet.

 

I am concerned, though, that if someone was able to create a PPT document on my computer that maybe a keylogger was installed. I was going to set up the webroot password tool but if there is some way that someone could get on my computer or track my keystrokes it would be for naught, right? Is there a way to confirm there is not a keylogger on my computer? Or better said, could it have been a malware of some sort that caused the activity I had (opened windows on split screen and a PPT created with my sister-in-laws name on it) without someone actually remotely attacking my computer?

 

We ran a bunch of tools and I am guessing you did not find anything serious on the logs. So maybe things are OK. I just continue to be concerned every time I log into anything that my info is being tracked.  Does that mean I should format my computer and start fresh?

 

Thanks for your continued support.

 

JA



#12 Broni

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Posted 14 December 2013 - 02:48 PM

As far as I can see....

 

Your computer is clean p3879546.jpg

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/
Windows 8: http://www.bleepingcomputer.com/tutorials/windows-8-system-restore-guide/#disable

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

12. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.


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#13 julieann22

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Posted 14 December 2013 - 03:53 PM

Ok, I will go for this. I think I mentioned that the system restore page was the one that was open the day I found the strange items on my computer. Could that have caused some confusion. Again, I wouldn't have a clue where to find system restore, so that did not get opened by me (or anyone in physical presence of my computer).

 

Today I have noticed that I have trouble sometimes having to click multiple times on a link or button to open it and I have opened several links to empty pages. Sigh. I guess my computer was not acting normal.

 

I am off to do these things. I am assuming you are not concerned about a keylogger on my computer if I am going to change all my passwords manually on it. Correct?

 

Thanks millions!



#14 Broni

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Posted 14 December 2013 - 04:11 PM

Today I have noticed that I have trouble sometimes having to click multiple times on a link or button to open it and I have opened several links to empty pages.

 

Which browser?


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#15 julieann22

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Posted 15 December 2013 - 10:39 AM

I am using a Samsung computer, the latest update of Windows 8, and IE (I believe the latest version).

 

Thanks again!






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