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Infected with rootkit SST B & Some apps won't run


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10 replies to this topic

#1 eshipley

eshipley

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  • Local time:07:14 AM

Posted 10 December 2013 - 11:44 AM

Hi guys,

I'm trying to fix a toshiba laptop (Windows 7 SP1 64). It's infected with the rootkit SST B. I've made some research in Internet but I could not remove it. I tried with aswmbr, avast free antivirus, ComboFix, FixZeroAccess, FRST.exe, HijackThis.exe, Mcshield, OTL, rkill, RogueKill and TDSSKiller but I can't remove it.

 

A small brief of what happened:

 

1) When I started checking the laptop, I couldn't run any application and laptop was terrible slow. No process was using all CPU and ram was ok. I thought it could be a malware. I started removing applications and I finally got into Windows Security Essentials. After trying several times I could remove it. After doing this, I could open Chrome and IE, but some applications fails. I installed Avast Free Antivirus. After a full system scan I got this message:

Filename: MBR:\\.\PhysicalDrive0\Partition4

Severity: High

Status: Threat: MBR:SST [Rtk]

 

No matter what action I choose, it wasn't fixed.

 

2) After some google research I tried with aswMBR.

I got this message:

Disk 0 Partition 4  **INFECTED** MBR:SST [Rtk]

Disk 0 MBR [SST] **ROOTKIT**

Trying with FixMBR or Fix didn't work.

If I try "Fix", after reboot I got the usual message: "Windows did not shut down successfully". Any option I choose, it won't run aswMBR again.

 

I tried executing this with administrative rigths and in Safe Mode but doesn't work. 

 

3) I tried with TDSSKiller.com. Scan didn't show threats. I changed parameters, selecting "Verify file digital signatures", "Detect TDLFS file system". After that, the scan process shows the threat. I don't remember what I did but after chossing an option of cleaning, deleting or something like that, I don't get the threat detected, but is still showed with Avast and aswMBR. 

 

I tried a lot other options but I don't remember exactly the order I executed.

 

Can you help me with this? Thanks.

 

PD: sorry for the errors in my english...still learning

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 11.0.9600.16428
Run by user at 2:14:18 on 2013-12-11
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3895.2653 [GMT 10:00]
.
AV: avast! Antivirus *Disabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Disabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE
C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Brownie\BrStsW64.exe
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Brownie\brpjp04a.exe
C:\Windows\System32\WUDFHost.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\notepad.exe
C:\Windows\explorer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com.au/
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: {AA58ED58-01DD-4d91-8333-CF10577473F7} - <orphaned>
TB: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [BrStsWnd] C:\Program Files (x86)\Brownie\BrstsW64.exe Autorun
mRun: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
StartupFolder: C:\Users\user\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000
IE: E&xportar a Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: NameServer = 192.168.2.1
TCP: Interfaces\{7558B999-3E6A-43B3-A9BB-C3227B5C0266} : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{7558B999-3E6A-43B3-A9BB-C3227B5C0266}\74963756C616 : DHCPNameServer = 10.1.1.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
x64-BHO: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: {AA58ED58-01DD-4d91-8333-CF10577473F7} - <orphaned>
x64-TB: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;avast! Revert;C:\Windows\System32\drivers\aswRvrt.sys [2013-12-10 65776]
R0 aswVmm;avast! VM Monitor;C:\Windows\System32\drivers\aswVmm.sys [2013-12-10 205320]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2013-12-10 1032416]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2013-12-10 409832]
R2 aswFsBlk;aswFsBlk;C:\Windows\System32\drivers\aswFsBlk.sys [2013-12-10 38984]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2013-12-10 84328]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2013-12-10 50344]
R2 EPSON_EB_RPCV4_04;EPSON V5 Service4(04);C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE [2013-3-18 166400]
R2 EPSON_PM_RPCV4_04;EPSON V3 Service4(04);C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE [2013-3-18 128512]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2009-9-17 56344]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C62x64.sys [2011-4-20 169584]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2013-12-10 111616]
S3 ifsocoek;ifsocoek;C:\Windows\System32\drivers\ifsocoek.sys [2013-12-5 409832]
S3 pkgkvdwb;pkgkvdwb;C:\Windows\System32\drivers\pkgkvdwb.sys [2013-12-5 409832]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-12-10 19456]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-12-10 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-12-10 30208]
S3 twcmdxzb;twcmdxzb;C:\Windows\System32\drivers\twcmdxzb.sys [2013-10-17 409832]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-3-10 1255736]
S3 xzlqvrnt;xzlqvrnt;C:\Windows\System32\drivers\xzlqvrnt.sys [2013-12-5 409832]
S3 zdgutcmx;zdgutcmx;C:\Windows\System32\drivers\zdgutcmx.sys [2013-12-5 409832]
.
=============== Created Last 30 ================
.
2013-12-10 16:03:19 -------- d-sh--w- C:\$RECYCLE.BIN
2013-12-10 15:47:35 75888 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{4933A3E5-93E2-43D8-A9CE-A687C62E71DE}\offreg.dll
2013-12-10 14:19:37 -------- d-----w- C:\TDSSKiller_Quarantine
2013-12-10 13:04:48 27256 ----a-w- C:\Windows\System32\drivers\FixZeroAccess.sys
2013-12-10 12:34:07 -------- d-----w- C:\Users\user\AppData\Local\CrashDumps
2013-12-10 12:00:29 98816 ----a-w- C:\Windows\sed.exe
2013-12-10 12:00:29 256000 ----a-w- C:\Windows\PEV.exe
2013-12-10 12:00:29 208896 ----a-w- C:\Windows\MBR.exe
2013-12-10 11:19:08 409832 ----a-w- C:\Windows\System32\drivers\sfzitfyo.sys.dump
2013-12-10 11:18:54 409832 ----a-w- C:\Windows\System32\drivers\bdzdgvoo.sys.dump
2013-12-10 11:18:54 -------- d-----w- C:\Windows\snack
2013-12-10 10:00:03 -------- d-----w- C:\Users\user\AppData\Roaming\AVAST Software
2013-12-10 09:59:27 205320 ----a-w- C:\Windows\System32\drivers\aswVmm.sys
2013-12-10 09:59:26 65776 ----a-w- C:\Windows\System32\drivers\aswRvrt.sys
2013-12-10 09:59:25 92544 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys
2013-12-10 09:59:25 84328 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2013-12-10 09:59:25 1032416 ----a-w- C:\Windows\System32\drivers\aswSnx.sys
2013-12-10 09:59:03 -------- d-----w- C:\Program Files\AVAST Software
2013-12-10 07:48:29 -------- d-----w- C:\Users\user\AppData\Roaming\Malwarebytes
2013-12-10 07:47:39 -------- d-----w- C:\ProgramData\Malwarebytes
2013-12-10 07:47:38 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-12-10 07:47:38 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-12-10 07:45:35 -------- d-----w- C:\Malware
2013-12-10 07:11:57 10285968 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{4933A3E5-93E2-43D8-A9CE-A687C62E71DE}\mpengine.dll
2013-12-10 05:54:51 -------- d-----w- C:\Windows\Migration
2013-12-10 05:43:33 -------- d-----w- C:\Program Files\Synaptics
2013-12-10 05:33:59 514560 ----a-w- C:\Windows\SysWow64\qdvd.dll
2013-12-10 05:33:58 366592 ----a-w- C:\Windows\System32\qdvd.dll
2013-12-10 03:42:25 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2013-12-10 03:42:22 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy 2
2013-12-10 03:42:10 -------- d-----w- C:\Users\user\AppData\Local\Programs
2013-12-10 01:39:57 340992 ----a-w- C:\Windows\System32\schannel.dll
2013-12-10 00:22:47 -------- d---a-w- C:\.Trash-999
2013-12-06 01:03:53 -------- d-----w- C:\Windows\System32\MRT
2013-12-06 01:03:48 -------- d-----w- C:\644217c7d4e497c2d5b73491f2
2013-12-06 00:58:42 30720 ----a-w- C:\Windows\System32\cryptdlg.dll
2013-12-06 00:58:42 24576 ----a-w- C:\Windows\SysWow64\cryptdlg.dll
2013-12-06 00:58:31 404480 ----a-w- C:\Windows\System32\gdi32.dll
2013-12-06 00:58:31 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
2013-12-06 00:57:38 1424384 ----a-w- C:\Windows\System32\WindowsCodecs.dll
2013-12-06 00:57:37 1230336 ----a-w- C:\Windows\SysWow64\WindowsCodecs.dll
2013-12-06 00:57:15 99840 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2013-12-06 00:57:15 52736 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2013-12-06 00:57:15 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
2013-12-06 00:57:14 7808 ----a-w- C:\Windows\System32\drivers\usbd.sys
2013-12-06 00:57:14 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2013-12-06 00:57:14 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2013-12-06 00:57:14 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2013-12-06 00:57:14 223752 ----a-w- C:\Windows\System32\drivers\fvevol.sys
2013-12-06 00:55:55 461312 ----a-w- C:\Windows\System32\scavengeui.dll
2013-12-06 00:55:54 859648 ----a-w- C:\Windows\System32\IKEEXT.DLL
2013-12-06 00:55:53 830464 ----a-w- C:\Windows\System32\nshwfp.dll
2013-12-06 00:55:53 656896 ----a-w- C:\Windows\SysWow64\nshwfp.dll
2013-12-06 00:55:53 324096 ----a-w- C:\Windows\System32\FWPUCLNT.DLL
2013-12-06 00:55:53 216576 ----a-w- C:\Windows\SysWow64\FWPUCLNT.DLL
2013-12-05 22:06:14 409832 ----a-w- C:\Windows\System32\drivers\vynzsiab.sys
2013-12-05 22:06:03 409832 ----a-w- C:\Windows\System32\drivers\hdksrgcx.sys
2013-12-05 19:36:44 -------- d-----w- C:\found.003
2013-12-05 18:45:31 -------- d-----w- C:\bc6e00c3aa18f6915feea3b203
2013-12-05 03:28:12 409832 ----a-w- C:\Windows\System32\drivers\pkgkvdwb.sys
2013-12-05 03:28:11 409832 ----a-w- C:\Windows\System32\drivers\zdgutcmx.sys
2013-12-05 03:24:28 -------- d-----w- C:\9df1f389b5002d79d733e09c7145
2013-12-05 03:24:06 -------- d-----w- C:\Program Files (x86)\GUMB901.tmp
2013-12-05 03:23:12 409832 ----a-w- C:\Windows\System32\drivers\ifsocoek.sys
2013-12-05 03:17:20 409832 ----a-w- C:\Windows\System32\drivers\vnewiuvo.sys
2013-12-05 03:13:38 0 ----a-w- C:\Program Files (x86)\GUTC1AA.tmp
2013-12-05 03:13:38 -------- d-----w- C:\Program Files (x86)\GUMC1A9.tmp
2013-12-05 03:12:54 409832 ----a-w- C:\Windows\System32\drivers\xzlqvrnt.sys
.
==================== Find3M  ====================
.
2013-12-10 09:59:22 43152 ----a-w- C:\Windows\avastSS.scr
2013-11-19 11:33:38 267936 ------w- C:\Windows\System32\MpSigStub.exe
2013-10-17 02:44:56 409832 ----a-w- C:\Windows\System32\drivers\lfgwwebm.sys
2013-10-17 02:12:54 0 ----a-w- C:\Program Files (x86)\GUTA228.tmp
2013-10-17 02:12:08 409832 ----a-w- C:\Windows\System32\drivers\twcmdxzb.sys
2013-10-11 00:23:13 17154952 ----a-w- C:\Windows\SysWow64\FlashPlayerInstaller.exe
2013-10-05 20:25:35 1474048 ----a-w- C:\Windows\System32\crypt32.dll
2013-10-05 19:57:25 1168384 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-10-04 02:28:31 190464 ----a-w- C:\Windows\System32\SmartcardCredentialProvider.dll
2013-10-04 02:25:17 197120 ----a-w- C:\Windows\System32\credui.dll
2013-10-04 02:24:49 1930752 ----a-w- C:\Windows\System32\authui.dll
2013-10-04 01:58:50 152576 ----a-w- C:\Windows\SysWow64\SmartcardCredentialProvider.dll
2013-10-04 01:56:25 168960 ----a-w- C:\Windows\SysWow64\credui.dll
2013-10-04 01:56:00 1796096 ----a-w- C:\Windows\SysWow64\authui.dll
2013-09-28 08:23:27 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-09-28 08:23:27 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-09-28 01:09:10 497152 ----a-w- C:\Windows\System32\drivers\afd.sys
2013-09-25 02:26:40 95680 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2013-09-25 02:26:40 154560 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2013-09-25 02:23:33 28672 ----a-w- C:\Windows\System32\sspisrv.dll
2013-09-25 02:23:33 135680 ----a-w- C:\Windows\System32\sspicli.dll
2013-09-25 02:23:01 28160 ----a-w- C:\Windows\System32\secur32.dll
2013-09-25 02:21:50 307200 ----a-w- C:\Windows\System32\ncrypt.dll
2013-09-25 02:21:07 1447936 ----a-w- C:\Windows\System32\lsasrv.dll
2013-09-25 01:58:17 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2013-09-25 01:57:26 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2013-09-25 01:57:24 247808 ----a-w- C:\Windows\SysWow64\schannel.dll
2013-09-25 01:56:42 220160 ----a-w- C:\Windows\SysWow64\ncrypt.dll
2013-09-25 01:03:24 30720 ----a-w- C:\Windows\System32\lsass.exe
.
============= FINISH:  2:14:29.06 ===============

Attached Files


Edited by eshipley, 10 December 2013 - 11:52 AM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
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  • Gender:Male
  • Location:Puerto rico
  • Local time:05:14 PM

Posted 10 December 2013 - 02:47 PM


Hello eshipley

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
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#3 eshipley

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Posted 10 December 2013 - 05:24 PM

Thanks Gringo. I'll try now. I guess I should execute both tools without Avast running right?



#4 eshipley

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Posted 10 December 2013 - 06:06 PM

Hi again,

I executed both and here are the results:

 

ADWCLEANER Scan

 

# AdwCleaner v3.015 - Report created 11/12/2013 at 08:24:33
# Updated 10/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : user - USER-PC
# Running from : C:\Malware\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

-\\ Google Chrome v

[ File : C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [595 octets] - [11/12/2013 08:24:33]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [654 octets] ##########

 

ADWCLEANER Clean

 

# AdwCleaner v3.015 - Report created 11/12/2013 at 08:30:35
# Updated 10/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : user - USER-PC
# Running from : C:\Malware\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

-\\ Google Chrome v

[ File : C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [733 octets] - [11/12/2013 08:24:33]
AdwCleaner[S0].txt - [655 octets] - [11/12/2013 08:30:35]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [714 octets] ##########

 

JRT

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by user on 11-Dec-13 at  8:34:24.14
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

 

~~~ Files

 

~~~ Folders

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 11-Dec-13 at  8:42:16.96
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Even though Avast is disabled, it shows me again the message about the rootkit in partition 4



#5 gringo_pr

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Posted 10 December 2013 - 08:19 PM


Hello eshipley

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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#6 gringo_pr

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Posted 15 December 2013 - 12:32 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 eshipley

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Posted 15 December 2013 - 07:49 AM

Hi Gringo,
sorry I didn't reply before. Sadly, the owner of the laptop has taken it to another technician, so I´m unable to follow the procedures you mentioned before. If she is coming again with the laptop (and the rootkit is still there), I guess I´ll start a new thread or continue with this one. 
Sorry gringo and I´m sorry for the people who were following this thread :(


#8 gringo_pr

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Posted 15 December 2013 - 09:19 PM

No problem and thanks for letting me know - if they took it to a shop they will format it


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#9 eshipley

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Posted 16 December 2013 - 04:23 AM

Yeah, that's what I'm afraid of. Probably they will erase the partition or format it. Thanks again



#10 gringo_pr

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Posted 16 December 2013 - 09:12 PM

See you next time


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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#11 gringo_pr

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Posted 26 December 2013 - 10:10 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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