Good morning. I had posted this in the virus/malware section but only because I could only get my parents computer to boot in safe mode. It barely works in regular. I am trying to "fix" my parent's computer. They have some bad infections. Initial malwarebytes scan showed 69. I spoke to an IT person who recommended this site, Microsoft Security Essentials shows two viruses. I tried running malwarebytes antiroot in safe mode - it shows zero. The USB ports will not boot to allow me to download from a different computer and load onto theirs so the only way I could download it was in safe mode from this site.
Any assistance is appreciated.