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Black screen, blue screen... Bleh.


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#1 linhay

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Posted 09 December 2013 - 08:16 PM

My poor old Dell Latitude is having two issues:

 

1.  It's running unbearably slow for some reason.  It takes forever for programs to open, etc.

 

2.  It frequently black screens (then comes up with an error saying the display driver stopped working), and today just blue screened.  Before the blue screen went away and my comp restarted, I thought I caught something saying the display driver timed out or something.  

 

 

I'm not sure where to look to see if I have a virus or something, but I have the free version of Avast and that's it.  And I'm not sure if I need to update some display driver, or where to do so.  Any takers?



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#2 hamluis

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Posted 10 December 2013 - 11:31 AM

Sure...that's what challenges are for :).

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 dc3

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Posted 10 December 2013 - 01:31 PM

First off, welcome to Bleeping Computer.

 

Please do provide us with the information which hamluis has requested.

 

What is the model of this Latitude?

 

Please look in the Device Manager and see if there are any error in red or warnings in yellow under Sound, video and game controllers.

Usually if there is an error or warning the tree will already be expanded to display all of the drivers like they are in the image below.  Please post the type of driver that is listed if there is an error or warning.

 

devicemanager_zps3742ee94.png


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#4 linhay

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Posted 10 December 2013 - 10:05 PM

It's an older E5500, and there are no warnings or anything under sound, video and game controllers, but there are a couple yellow warnings under "Other devices" in subcategories called "Unknown device" and "Wireless N USB Adapter."  I'm not sure if that has to do with it, but wanted to make sure you knew.  I included the other info below.  Thanks so much for your help!  :)

 

 

Here is the snapshot:

 

http://speccy.piriform.com/results/q2UPptkNOvnYCCX65W6ozfd

 

 

 

Here is the MiniToolBox info:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by User (administrator) on 10-12-2013 at 18:54:46
Running from "C:\Users\User\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/10/2013 06:52:23 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (12/09/2013 04:56:56 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (12/09/2013 11:39:45 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5319
 
Error: (12/09/2013 11:39:45 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5319
 
Error: (12/09/2013 11:39:45 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/09/2013 11:39:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4040
 
Error: (12/09/2013 11:39:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4040
 
Error: (12/09/2013 11:39:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/09/2013 11:39:42 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1060
 
Error: (12/09/2013 11:39:42 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1060
 
 
System errors:
=============
Error: (12/10/2013 06:52:38 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: 
%%-2147024891
 
Error: (12/10/2013 06:52:38 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error: 
%%-2147024891
 
Error: (12/10/2013 06:52:20 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
luafv
 
Error: (12/10/2013 06:52:11 PM) (Source: Service Control Manager) (User: )
Description: The rimmptsk service failed to start due to the following error: 
%%1058
 
Error: (12/10/2013 06:52:09 PM) (Source: Service Control Manager) (User: )
Description: The lxdeCATSCustConnectService service failed to start due to the following error: 
%%1053
 
Error: (12/10/2013 06:52:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the lxdeCATSCustConnectService service to connect.
 
Error: (12/10/2013 06:52:08 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error: 
%%-2147024891
 
Error: (12/09/2013 04:57:06 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: 
%%-2147024891
 
Error: (12/09/2013 04:57:06 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error: 
%%-2147024891
 
Error: (12/09/2013 04:56:49 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
luafv
 
 
Microsoft Office Sessions:
=========================
Error: (12/10/2013 06:52:23 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (12/09/2013 04:56:56 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (12/09/2013 11:39:45 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5319
 
Error: (12/09/2013 11:39:45 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5319
 
Error: (12/09/2013 11:39:45 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/09/2013 11:39:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4040
 
Error: (12/09/2013 11:39:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4040
 
Error: (12/09/2013 11:39:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/09/2013 11:39:42 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1060
 
Error: (12/09/2013 11:39:42 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1060
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Ambient Light Sensor (Version: 1.0.7)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 8.0.1489.0)
Bonjour (Version: 3.0.0.10)
Broadcom Gigabit Integrated Controller (Version: 11.11.03)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Cyphertite (Version: 1.6.3)
Dell Driver Download Manager (Version: 3.0.0.0)
Dell Touchpad (Version: 7.1207.101.108)
doubleTwist (Version: 3.2.2.17028)
DownloadX ActiveX Download Control 1.6.7
DW WLAN Card Utility (Version: 5.60.48.35)
ElephantDrive (Version: 5.1.0)
Google Chrome (Version: 31.0.1650.63)
Google Earth (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.22.3)
iTunes (Version: 11.0.4.4)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Lexmark 4800 Series
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 23.0 (x86 en-US) (Version: 23.0)
Mozilla Maintenance Service (Version: 23.0)
OpenOffice.org 3.3 (Version: 3.3.9567)
Paint.NET v3.5.11 (Version: 3.61.0)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.22.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
WinZip 17.5 (Version: 17.5.10562)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 56%
Total physical RAM: 2003.17 MB
Available physical RAM: 873.27 MB
Total Pagefile: 4006.34 MB
Available Pagefile: 2626.18 MB
Total Virtual: 2047.88 MB
Available Virtual: 1935.34 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:148.95 GB) (Free:89.85 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LAPTOP-PC
 
Administrator            Guest                    User                     
 
 
**** End of log ****


#5 dc3

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Posted 11 December 2013 - 10:24 AM

Bonjour is the Apple implementation of Zero configuration networking which downloads with iTunes.  It is used for Home Sharing, syncing to Apple TVs and Remote app., it is also used as a network printing mechanism from PCs (via Bonjour Print Services).  If you are not using these features I would suggest uninstalling Bonjour.

 

 

I would suggest performing a repair installation.  This will not effect your data.

 

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Edited by dc3, 11 December 2013 - 10:24 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 linhay

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Posted 12 December 2013 - 01:41 PM

Oh my...  It may take me a while to do the above, but I'll give it a go!  I hope this thing can burn CDs...  Wish me luck!    :warrior:



#7 dc3

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Posted 12 December 2013 - 02:03 PM

I know it looks daunting, but just take it one step at a time and you'll do fine. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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