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Window 7 software problem?


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18 replies to this topic

#1 hiroshi

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Posted 09 December 2013 - 03:02 PM

I've been told that my problem is due to Windows 7 software.  This problem has started a time ago and steadly gotten worse. When I start up, my computer gets to the "Welcome" window and doesn't progress. The little blue circle just keeps going. After rebooting again, it may get as far as the black screen after the "Welcome" window. Only the curser is there and no blue circle.   I've gone into Safe Mode,  ran my Norton Anti-Virus, Malwarebytes Pro, SpyBot, JRT Cleaner and AdwClearner.  Even CCleaner just in case. This problem doesn't occur every time. When it does, sometimes it take many tries to get it booted up.  Can anyone tell me if this is a Windows7 software problem or a motherboard issue. Appreciate any help...



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#2 acerts04

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Posted 09 December 2013 - 03:17 PM

When you boot into advanced options. (The menu where safe mode is) try to boot with " last known good configuration". If that doesnt work for you. Try to system restore to an earlier date. Give those options a shot first.

Also, what is the make and model of your computer?

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#3 hiroshi

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Posted 10 December 2013 - 11:19 AM

I can't get it to act up again.  This problem seems to come and go. Been using it a lot the last couple of days. Shutting it down and starting it up again.  Works like a million dollars when it works. A friend of mine help me build this computer.  The mother board is a Gigabyte GA-Z77X-UD3H. 16Gigs or ram.  Two hard drives by Seagate.  One is One T and the other is a backup with 500 Gig. I loaded it with a CD from Micorsoft.  "Windows 7." Latest most powerful fans (3), I run Norton Internet Security, Malwarebytes Pro, JRT, AdwCleaner.  Also clean the cashe everytime with CCleaner and Internet Properties delete browsing history on exit plus manually. This computer is not a couple years old so this problem came as a surprise. 



#4 hiroshi

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Posted 13 December 2013 - 09:42 AM

Hello again,  Its been a couple of days and now the computer acted up again.  I did a system restore and it's working fine now but, if this occurs again since I have a Windows7 startup disc,  Is there a repair section on it like the old XP disc's had?  If so, should I run that disc and do I need to backup everything I have or will it repair the windows program itself and not effect my other programs?  Appreciate any help that can be passed on...



#5 hamluis

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Posted 13 December 2013 - 02:37 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#6 hiroshi

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Posted 19 December 2013 - 11:43 AM

Not sure if I got everything right but, here is what I done.  I couldn't get Speccy to work right so I saved it in my documents and converted to text file. 

Attached Files



#7 hamluis

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Posted 19 December 2013 - 05:52 PM

The .txt file is of little value...please try the snapshot procedure for Speccy again.

 

Please...try to follow directions provided for data requests and paste the MiniToolBox data.  If you take a look at the text files you attached, you will why the variation from provided directions proves more of a hindrance than a help.  Thanks.

 

Louis



#8 hiroshi

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Posted 20 December 2013 - 01:02 PM

I ran Speccy and did all the following but, after copying to clipboard, I closed the dialoge box and then right clicked on our topic page and I cannot get the reply box to come up to post my results?  It seems that I need your help in this area to find out what I'm doing wrong. Appreciate your help so far and sorry for taking up you time.



#9 hamluis

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Posted 21 December 2013 - 11:09 AM

You don't copy the Speccy results to the clipboard...please read the instructions posted and then post the link for the snapshot.  If you cannot do that, I'm afraid that you won't be providing anything that can be used as a basis for any more than plain guesswork...

 

You have two different sets of instructions...on how to make the two sets of data requested available...I can't make the directions any more simple than as reflected.

 

Louis



#10 hiroshi

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Posted 21 December 2013 - 11:10 AM

http://speccy.piriform.com/results/11wtLCsJyHMtrwig0c4XRfy

 

Info from minitoolbox:

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Hiroshi (administrator) on 21-12-2013 at 07:29:31
Running from "C:\Users\Hiroshi\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/21/2013 07:01:44 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/21/2013 07:01:20 AM) (Source: Application Error) (User: )
Description: Faulting application name: VideoAcceleratorService.exe, version: 3.3.1.0, time stamp: 0x4f50803c
Faulting module name: VideoAcceleratorService.exe, version: 3.3.1.0, time stamp: 0x4f50803c
Exception code: 0xc0000409
Fault offset: 0x0002e7c2
Faulting process id: 0x724
Faulting application start time: 0xVideoAcceleratorService.exe0
Faulting application path: VideoAcceleratorService.exe1
Faulting module path: VideoAcceleratorService.exe2
Report Id: VideoAcceleratorService.exe3

Error: (12/20/2013 08:09:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/20/2013 08:08:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: VideoAcceleratorService.exe, version: 3.3.1.0, time stamp: 0x4f50803c
Faulting module name: VideoAcceleratorService.exe, version: 3.3.1.0, time stamp: 0x4f50803c
Exception code: 0xc0000409
Fault offset: 0x0002e7c2
Faulting process id: 0x754
Faulting application start time: 0xVideoAcceleratorService.exe0
Faulting application path: VideoAcceleratorService.exe1
Faulting module path: VideoAcceleratorService.exe2
Report Id: VideoAcceleratorService.exe3

Error: (12/20/2013 08:05:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: VideoAcceleratorService.exe, version: 3.3.1.0, time stamp: 0x4f50803c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x02ddfd27
Faulting process id: 0x71c
Faulting application start time: 0xVideoAcceleratorService.exe0
Faulting application path: VideoAcceleratorService.exe1
Faulting module path: VideoAcceleratorService.exe2
Report Id: VideoAcceleratorService.exe3

Error: (12/20/2013 04:07:50 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

Error: (12/20/2013 04:07:22 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (12/20/2013 08:49:16 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/20/2013 08:47:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: VideoAcceleratorService.exe, version: 3.3.1.0, time stamp: 0x4f50803c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x02d8fd1a
Faulting process id: 0x718
Faulting application start time: 0xVideoAcceleratorService.exe0
Faulting application path: VideoAcceleratorService.exe1
Faulting module path: VideoAcceleratorService.exe2
Report Id: VideoAcceleratorService.exe3

Error: (12/19/2013 03:54:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (12/21/2013 07:01:22 AM) (Source: Service Control Manager) (User: )
Description: The VideoAcceleratorService service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/20/2013 08:08:11 PM) (Source: Service Control Manager) (User: )
Description: The VideoAcceleratorService service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/20/2013 08:07:39 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:04:48 PM on ?12/?20/?2013 was unexpected.

Error: (12/20/2013 08:05:09 PM) (Source: Service Control Manager) (User: )
Description: The VideoAcceleratorService service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/20/2013 08:47:53 AM) (Source: Service Control Manager) (User: )
Description: The VideoAcceleratorService service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/19/2013 03:53:03 PM) (Source: Service Control Manager) (User: )
Description: The VideoAcceleratorService service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/19/2013 03:02:24 PM) (Source: Service Control Manager) (User: )
Description: The VideoAcceleratorService service terminated unexpectedly.  It has done this 1 time(s).


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

@BIOS (Version: 2.28)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe AIR (Version: 1.5.2.8870)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Adobe Reader XI (11.0.05)  MUI (Version: 11.0.05)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 2.1.0.7)
AutoGreen B12.0206.1 (Version: 1.00.0000)
CCleaner (Version: 4.08)
D3DX10 (Version: 15.4.2368.0902)
Easy Tune 6 B12.0912.1 (Version: 1.00.0000)
Epson Print CD (Version: 2.00.00)
EPSON Printer Software
eReg (Version: 1.20.138.34)
Google Earth Plug-in (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.22.3)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 9.17.10.2843)
Intel® Rapid Storage Technology (Version: 11.1.0.1006)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.5.235)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
iSEEK AnswerWorks English Runtime (Version: 010.000.0101)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 16.4.3508.0205)
Logitech SetPoint 6.51 (Version: 6.51.8)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
marvell 91xx driver (Version: 1.2.0.1020)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Digital Image Library 9 - Blocker (Version: 9.00.0000)
Microsoft Digital Image Starter Edition 2006 (Version: 11.0.2018)
Microsoft Digital Image Starter Edition 2006 Editor (Version: 11.0.2018)
Microsoft Digital Image Starter Edition 2006 Library (Version: 11.0.2018)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Standard 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 4.0 x64 ENU (Version: 4.0.8482.1)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MightyUninstaller (Version: 2.5.0.0)
Movie Maker (Version: 16.4.3508.0205)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nobeltec TimeZero (Version: 1.2.1.112)
Norton Bootable Recovery Tool Wizard (Version: 6.0.0.74)
Norton Internet Security (Version: 21.1.0.18)
OLYMPUS USB Reader/Writer (Version: 2.00)
ON_OFF Charge B11.1102.1 (Version: 1.00.0001)
Photo Gallery (Version: 16.4.3508.0205)
Picasa 3 (Version: 3.9)
Platform (Version: 1.38)
Quicken 2013 (Version: 22.1.12.7)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.6)
RealUpgrade 1.1 (Version: 1.1.0)
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator DE (Version: 10.1)
Roxio Creator DE (Version: 3.7.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Speccy (Version: 1.24)
Spybot - Search & Destroy (Version: 1.6.2)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VIA Platform Device Manager (Version: 1.38)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Mail (Version: 16.4.3508.0205)
Windows Live MIME IFilter (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows Live Writer (Version: 16.4.3508.0205)
Windows Live Writer Resources (Version: 16.4.3508.0205)

========================= Devices: ================================

Name: ACPI Power Button
Description: ACPI Power Button
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: NDProxy
Description: NDProxy
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDProxy

Name: IDSVia64
Description: IDSVia64
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IDSVia64

Name: System Attribute Cache
Description: System Attribute Cache
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: discache

Name: Windows Socket 2.0 Non-IFS Service Provider Support Environment
Description: Windows Socket 2.0 Non-IFS Service Provider Support Environment
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ws2ifsl

Name: Microsoft Windows Management Interface for ACPI
Description: Microsoft Windows Management Interface for ACPI
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: WmiAcpi

Name: Symantec Real Time Storage Protection (PEL) x64
Description: Symantec Real Time Storage Protection (PEL) x64
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SRTSPX

Name: Generic- USB3.0 CRW-SM/xD USB Device
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Intel® 7 Series/C216 Chipset Family SATA AHCI Controller
Description: Intel® 7 Series/C216 Chipset Family SATA AHCI Controller
Class Guid: {4d36e96a-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: iaStor

Name: UMBus Enumerator
Description: UMBus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: umbus

Name: Intel® 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Description: Intel® 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Intel
Service: usbehci

Name: KSecDD
Description: KSecDD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: KSecDD

Name: HID-compliant device
Description: HID-compliant device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: (Standard system devices)
Service:

Name: LDDM Graphics Subsystem
Description: LDDM Graphics Subsystem
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: DXGKrnl

Name: ACPI Thermal Zone
Description: ACPI Thermal Zone
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: User Mode Driver Frameworks Platform Driver
Description: User Mode Driver Frameworks Platform Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: WudfPf

Name: VIA USB 2 Hub
Description: VIA USB 2 Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: VIA
Service: VUSB3HUB

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: Intel® 82802 Firmware Hub Device
Description: Intel® 82802 Firmware Hub Device
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service:

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: KSecPkg
Description: KSecPkg
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: KSecPkg

Name: HID Keyboard Device
Description: HID Keyboard Device
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: kbdhid

Name: Generic USB Hub
Description: Generic USB Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Generic USB Hub)
Service: usbhub

Name: NETBT
Description: NETBT
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NetBT

Name: ACPI Thermal Zone
Description: ACPI Thermal Zone
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Symantec Eraser Control driver
Description: Symantec Eraser Control driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: eeCtrl

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Microsoft System Management BIOS Driver
Description: Microsoft System Management BIOS Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: mssmbios

Name: F:\
Description: USB3.0 CRW-SM/xD
Class Guid: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Manufacturer: Generic-
Service: WUDFRd

Name: Microsoft ISATAP Adapter
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: E:\
Description: USB3.0 CRW-CF/MD
Class Guid: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Manufacturer: Generic-
Service: WUDFRd

Name: NetworkX
Description: NetworkX
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NetworkX

Name: Link-Layer Topology Discovery Mapper I/O Driver
Description: Link-Layer Topology Discovery Mapper I/O Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: lltdio

Name: Microsoft ACPI-Compliant System
Description: Microsoft ACPI-Compliant System
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: ACPI

Name: WAN Miniport (IKEv2)
Description: WAN Miniport (IKEv2)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasAgileVpn

Name: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Description: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: Intel® USB 3.0 eXtensible Host Controller
Description: Intel® USB 3.0 eXtensible Host Controller
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Intel® Corporation
Service: iusb3xhc

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: Microsoft ISATAP Adapter #2
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel

Name: Generic USB Hub
Description: Generic USB Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Generic USB Hub)
Service: usbhub

Name: HID-compliant device
Description: HID-compliant device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: (Standard system devices)
Service:

Name: Programmable interrupt controller
Description: Programmable interrupt controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Intel® USB 3.0 Root Hub
Description: Intel® USB 3.0 Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Intel® Corporation
Service: iusb3hub

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel

Name: Symantec Data Store
Description: Symantec Data Store
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SymDS

Name: ACPI Fixed Feature Button
Description: ACPI Fixed Feature Button
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: Rasl2tp

Name: USB Input Device (Logitech Download Assistant)
Description: USB Input Device (Logitech Download Assistant)
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Logitech (x64)
Service: HidUsb

Name: VIA USB 3 Root Hub
Description: VIA USB 3 Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: VIA
Service: VUSB3HUB

Name: System timer
Description: System timer
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: NSI proxy service driver.
Description: NSI proxy service driver.
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: nsiproxy

Name: ACPI x64-based PC
Description: ACPI x64-based PC
Class Guid: {4d36e966-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard computers)
Service: \Driver\ACPI_HAL

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: WAN Miniport (Network Monitor)
Description: WAN Miniport (Network Monitor)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan

Name: Intel® Core™ i5-3450 CPU @ 3.10GHz
Description: Intel Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Intel
Service: intelppm

Name: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18
Description: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: HL-DT-ST BDDVDRW UH12NS29
Description: CD-ROM Drive
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: Intel® Management Engine Interface
Description: Intel® Management Engine Interface
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: MEIx64

Name: File as Volume Driver
Description: File as Volume Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: blbdrive

Name: High precision event timer
Description: High precision event timer
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: SymEvent
Description: SymEvent
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SymEvent

Name: Mount Point Manager
Description: Mount Point Manager
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mountmgr

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan

Name: Direct memory access controller
Description: Direct memory access controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Composite Bus Enumerator
Description: Composite Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: CompositeBus

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: Null
Description: Null
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Null

Name: Generic PnP Monitor
Description: Generic PnP Monitor
Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard monitor types)
Service: monitor

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: Symantec Iron Driver
Description: Symantec Iron Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SymIRON

Name: Windows Firewall Authorization Driver
Description: Windows Firewall Authorization Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mpsdrv

Name: WAN Miniport (IPv6)
Description: WAN Miniport (IPv6)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan

Name: EraserUtilRebootDrv
Description: EraserUtilRebootDrv
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: EraserUtilRebootDrv

Name: Ancillary Function Driver for Winsock
Description: Ancillary Function Driver for Winsock
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AFD

Name: PS/2 Keyboard
Description: PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: Logitech
Service: i8042prt

Name: H:\
Description: USB3.0 CRW-MS   
Class Guid: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Manufacturer: Generic-
Service: WUDFRd

Name: Performance Counters for Windows Driver
Description: Performance Counters for Windows Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: pcw

Name: VIA USB eXtensible Host Controller
Description: VIA USB eXtensible Host Controller
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: VIA
Service: xhcdrv

Name: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 7 - 1E1C
Description: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 7 - 1E1C
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: HID-compliant consumer control device
Description: HID-compliant consumer control device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Microsoft
Service:

Name: Intel® Z77 Express Chipset LPC Controller - 1E44
Description: Intel® Z77 Express Chipset LPC Controller - 1E44
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: msisadrv

Name: Symantec Network Security WFP Driver
Description: Symantec Network Security WFP Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SymNetS

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasPppoe

Name: AppleCharger
Description: AppleCharger
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AppleCharger

Name: PCI bus
Description: PCI bus
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci

Name: PEAUTH
Description: PEAUTH
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: PEAUTH

Name: High Definition Audio Device
Description: High Definition Audio Device
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: HdAudAddService

Name: Generic- USB3.0 CRW-CF/MD USB Device
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: esgiguard
Description: esgiguard
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: esgiguard

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: System CMOS/real time clock
Description: System CMOS/real time clock
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Intel® Core™ i5-3450 CPU @ 3.10GHz
Description: Intel Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Intel
Service: intelppm

Name: TCP/IP Protocol Driver
Description: TCP/IP Protocol Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Tcpip

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: PptpMiniport

Name: QoS Packet Scheduler
Description: QoS Packet Scheduler
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Psched

Name: IDE Channel
Description: IDE Channel
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: atapi

Name: Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Description: Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Qualcomm Atheros
Service: L1C

Name: TCP/IP Registry Compatibility
Description: TCP/IP Registry Compatibility
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: tcpipreg

Name: System board
Description: System board
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 8 - 1E1E
Description: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 8 - 1E1E
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: Intel® 82801 PCI Bridge - 244E
Description: Intel® 82801 PCI Bridge - 244E
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: Logitech Unifying USB receiver
Description: Logitech Unifying USB receiver
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Logitech
Service: LEqdUsb

Name: WAN Miniport (SSTP)
Description: WAN Miniport (SSTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasSstp

Name: QWAVE driver
Description: QWAVE driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: QWAVEdrv

Name: avgtp
Description: avgtp
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: avgtp

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: System board
Description: System board
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: NetIO Legacy TDI Support Driver
Description: NetIO Legacy TDI Support Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: tdx

Name: ST1000DM003-9YN162
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Terminal Server Keyboard Driver
Description: Terminal Server Keyboard Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Beep
Description: Beep
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Beep

Name: Intel® Display Audio
Description: Intel® Display Audio
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel® Corporation
Service: IntcDAud

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Generic- USB3.0 CRW-MS USB Device
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: I:\
Description: USB3.0 CRW-SD/MS
Class Guid: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Manufacturer: Generic-
Service: WUDFRd

Name: msahci
Description: msahci
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: msahci

Name: Terminal Server Mouse Driver
Description: Terminal Server Mouse Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: BHDrvx64
Description: BHDrvx64
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: BHDrvx64

Name: RDPCDD
Description: RDPCDD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RDPCDD

Name: Marvell 91xx SATA 6G Controller
Description: Marvell 91xx SATA 6G Controller
Class Guid: {4d36e97b-e325-11ce-bfc1-08002be10318}
Manufacturer: Marvell Inc.
Service: mvs91xx

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: High Definition Audio Controller
Description: High Definition Audio Controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: HDAudBus

Name: USB Composite Device
Description: USB Composite Device
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbccgp

Name: Intel® 82801 PCI Bridge - 244E
Description: Intel® 82801 PCI Bridge - 244E
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Plug and Play Software Device Enumerator
Description: Plug and Play Software Device Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: swenum

Name: Intel® Core™ i5-3450 CPU @ 3.10GHz
Description: Intel Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Intel
Service: intelppm

Name: RAS Async Adapter
Description: RAS Async Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: AsyncMac

Name: VgaSave
Description: VgaSave
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VgaSave

Name: HID-compliant device
Description: HID-compliant device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: (Standard system devices)
Service:

Name: Logitech Driver Interface
Description: Logitech Driver Interface
Class Guid: {d41dd63a-1395-4419-ae14-a534f5f2ad29}
Manufacturer: Logitech
Service:

Name: RDP Encoder Mirror Driver
Description: RDP Encoder Mirror Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RDPENCDD

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: UMBus Root Bus Enumerator
Description: UMBus Root Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: umbus

Name: msisadrv
Description: msisadrv
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: msisadrv

Name: Bitlocker Drive Encryption Filter Driver
Description: Bitlocker Drive Encryption Filter Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: fvevol

Name: Dynamic Volume Manager
Description: Dynamic Volume Manager
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: volmgrx

Name: Generic- USB3.0 CRW-SD USB Device
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Numeric data processor
Description: Numeric data processor
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Microsoft Virtual Drive Enumerator Driver
Description: Microsoft Virtual Drive Enumerator Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: vdrvroot

Name: NIS Settings Manager
Description: NIS Settings Manager
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ccSet_NIS

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: Reflector Display Driver used to gain access to graphics data
Description: Reflector Display Driver used to gain access to graphics data
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RDPREFMP

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: HID-compliant mouse
Description: HID-compliant mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: mouhid

Name: gdrv
Description: gdrv
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: gdrv

Name: Xeon® processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150
Description: Xeon® processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service:

Name: Intel® 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Description: Intel® 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service:

Name: Storage volumes
Description: Storage volumes
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: volsnap

Name: Logitech Driver Interface
Description: Logitech Driver Interface
Class Guid: {d41dd63a-1395-4419-ae14-a534f5f2ad29}
Manufacturer: Logitech
Service:

Name: Volume Manager
Description: Volume Manager
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: volmgr

Name: ACPI Fan
Description: ACPI Fan
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Link-Layer Topology Discovery Responder
Description: Link-Layer Topology Discovery Responder
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: rspndr

Name: GVTDrv64
Description: GVTDrv64
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: GVTDrv64

Name: Logitech HID-compliant Unifying Mouse
Description: Logitech HID-compliant Unifying Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Logitech
Service: mouhid

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: NAVENG
Description: NAVENG
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NAVENG

Name: ACPI Fan
Description: ACPI Fan
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Logitech HID-compliant Unifying device
Description: Logitech HID-compliant Unifying device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Logitech
Service: LHidEqd

Name: Remote Access IPv6 ARP Driver
Description: Remote Access IPv6 ARP Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Wanarpv6

Name: Common Log (CLFS)
Description: Common Log (CLFS)
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: CLFS

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: Security Driver
Description: Security Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: secdrv

Name: USB Mass Storage Device
Description: USB Mass Storage Device
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Compatible USB storage device
Service: USBSTOR

Name: ACPI Fan
Description: ACPI Fan
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: G:\
Description: USB3.0 CRW-SD   
Class Guid: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Manufacturer: Generic-
Service: WUDFRd

Name: Intel® Core™ i5-3450 CPU @ 3.10GHz
Description: Intel Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Intel
Service: intelppm

Name: USB Input Device
Description: USB Input Device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: NAVEX15
Description: NAVEX15
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NAVEX15

Name: HTTP
Description: HTTP
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: HTTP

Name: Generic- USB3.0 CRW-SD/MS USB Device
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Logitech HID-compliant Unifying device
Description: Logitech HID-compliant Unifying device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Logitech
Service: LHidEqd

Name: Kernel Mode Driver Frameworks service
Description: Kernel Mode Driver Frameworks service
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Wdf01000

Name: ST500DM002-1BD142
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: CNG
Description: CNG
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: CNG

Name: Intel® HD Graphics
Description: Intel® HD Graphics
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: igfx

Name: ACPI Fan
Description: ACPI Fan
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Intel® 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Description: Intel® 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Intel
Service: usbehci

Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: spldr

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: HID-compliant device
Description: HID-compliant device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: (Standard system devices)
Service:

Name: Hardware Policy Driver
Description: Hardware Policy Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: hwpolicy

Name: NDIS System Driver
Description: NDIS System Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDIS

Name: ACPI Fan
Description: ACPI Fan
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: UMBus Enumerator
Description: UMBus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: umbus

Name: WFP Lightweight Filter
Description: WFP Lightweight Filter
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: WfpLwf


========================= Memory info: ===================================

Percentage of memory in use: 13%
Total physical RAM: 16273.51 MB
Available physical RAM: 14032.39 MB
Total Pagefile: 32545.2 MB
Available Pagefile: 30248.57 MB
Total Virtual: 4095.88 MB
Available Virtual: 3955.87 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.51 GB) (Free:856.12 GB) NTFS
8 Drive z: (Backup Drive) (Fixed) (Total:465.66 GB) (Free:376.49 GB) NTFS

========================= Users: ========================================

User accounts for \\HIROSHI-PC

Administrator            Amy                      Guest                    
Hiroshi                  


**** End of log ****
 



#11 hamluis

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Posted 21 December 2013 - 01:32 PM

Thanks :).

 

Speccy data reflects nothing to indicate a problem.

 

The VideoAcceleratorService service terminated unexpectedly.  It has done this 1 time(s).

 

I see too many references to this...in malware posts, using Google.  That's not to say that it's indicative of malware, but I would want to ensure that it's NOT indicative of a possible malware situation.

 

In short...I can't tell you what it is...but I would work backwards and try to establish what it is not.  I would do that by initiating a topic in the Am I Infected forum.

 

Louis

 

Let's try a different approach :).

 

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

 

Double-click BlueScreenView.exe file.

 

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

 

Save the report as BSOD.txt.

 

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.


Edited by hamluis, 21 December 2013 - 01:36 PM.


#12 hiroshi

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Posted 21 December 2013 - 08:46 PM

I'm not any good at working computers as far as downloading programs and working with them. I had my daughter come over and show me that last instructions. I'm going to have her come over and help me again. It might be a few days so I would understand that if you didn't want to wait for my reply.  I know I'm taking up a lot of your time. Appreciate all you have done so far....



#13 hamluis

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Posted 22 December 2013 - 11:08 AM

LOL...I'm retired and devote whatever time I do...to this site voluntarily :).  Any break from posting tthat take is NEVER a "waste" of my time...your convenience is my convenience :).

 

Post back with your efforts when time permits.

 

Louis



#14 hiroshi

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Posted 23 December 2013 - 10:08 PM

Louis,

 

I ran the BlueScreenView.exe but nothing showed up after it ran.  It just says 0 crashes (see below) so there's no items to select.

 

Are we kind of at a dead end then?

  Teresa (working with Hiroshi)



#15 hamluis

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Posted 24 December 2013 - 07:38 AM

We still have a few things that are worth exploring :).

 

Since you have a Genuine Win 7 DVD...I suggest trying a startup repair, using the disk.

 

BTW...who told you that it's a "software problem" ?  Did that person have you try a  startup repair?

 

Repair Windows 7 Using the Startup Repair Tool - http://pcsupport.about.com/od/toolsofthetrade/ss/windows-7-startup-repair.htm

 

Louis






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