Not sure if this is the right place for this or not.
My wifes laptop has problems with internet access when connected via wi-fi. It will connect and stay connected to the router but will lose internet connectivity. It happens on different networks, not just at home, even when every other device around is able to access internet. Works fine when plugged in to network.
Computer is less than a year old. Contacted tech support and ultimately shipped computer back to them. They say they changad the wireless adapter. But honestly I dont think they understood the problem. May have been a language barrier.
It's a HP 2000-2B53 with windows 8. It has a Ralink RT5390R wi-fi apapter. Our home Router is a Sagemcom P/N 253331441.
Laptop has Kaspersky anti-virus.
Anyone have any ideas?