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USB Keyboard won't work in Windows


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#1 michigan22m

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Posted 08 December 2013 - 04:10 PM

Computer and Operating System info:

Hewlett-Packard Company

a6010n

Intel® Core™ 2CU

32-bit Operating system

 

Windows Vista Home Premium, Service Pack 2

 

USB HP Keyboard model no: KU-0841

 

Problem:

USB keyboards will not work once Windows starts on this desktop computer.  Three different keyboards have been tried in all six of the USB porst but none are able to work.  The keyboards work on other computers.  USB ports do work with flashdrives and a USB mouse. When pressing F8 before windows starts the keyboard does work but once it gets to Windows regular and Safe Mode it no longer works.  The Num Lock light will blink during start up and stays on once Windows starts but no other responses from the computer or on the keyboards.

 

Device Manager: HID Keyboard Device with a Yellow exclamaition point next to it. 

 

Control Panel - Keyboard Properties:"Device Status: Windows cannot start this hardware device because its configuration (in the registry) is incomplete or damaged. (Code 19)"

 

Solutions tried;

-Tried to update driver and it says it the driver is already up to date.  Through device manager I have uninstalled, disabled and enabled device.

-Disabled Driver Signature Enforcement.

-System restore but it does not give a date to before the issue started

-Run Slim Cleaner and CCleaner

-Tried three keyboards in all USB ports

 

Thank you for any help you can provide.

 

Mod Edit:  Moved from Vista to Am I Infected - Hamluis.


Edited by hamluis, 15 December 2013 - 03:29 PM.
Moved from External Hardware to Vista - Hamluis.


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#2 jonuk76

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Posted 09 December 2013 - 11:39 AM

Have you tried the Microsoft Fix-It utility for USB device problems?  You can download here - http://windows.microsoft.com/en-gb/windows-vista/tips-for-solving-problems-with-usb-devices


7sbvuf-6.png


#3 michigan22m

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Posted 09 December 2013 - 06:50 PM

Have you tried the Microsoft Fix-It utility for USB device problems?  You can download here - http://windows.microsoft.com/en-gb/windows-vista/tips-for-solving-problems-with-usb-devices

 

 

Yes i ran it and still no luck.


Edited by michigan22m, 09 December 2013 - 06:52 PM.


#4 jhayz

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Posted 10 December 2013 - 02:28 AM

Try a startup repair for vista http://www.vistax64.com/tutorials/88236-repair-install-vista.html


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#5 jonuk76

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Posted 10 December 2013 - 09:43 PM

It's strange..  Another possible fix is to uninstall all the USB root hubs and reboot to allow them to be re-detected as mentioned here - http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&docname=c01893385#N170 (yes it's for 7 but applies equally to Vista).

 

If that doesn't work then it's probably going to be a repair install if it's possible on your system.


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#6 Trakeen

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Posted 11 December 2013 - 03:07 AM

Jonuk beat me to my first idea for a solution.

 

One other problem, Vista had a nasty little update, a long time ago, that caused usb devices to simply not work:  KB938371.

 

You could try uninstalling that update to see if there's any difference if uninstalling the root USB hub doesn't work.

 

Let me know if you need instructions on that.



#7 michigan22m

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Posted 11 December 2013 - 09:56 PM

Thanks for the suggestions but no luck with the usb uninstall and i did not see that update listed with the others. It is not my computer and i do not think the owners have an installation disk for vista. I posted a dds log in the appropriate forum because two different scans reported suspicious files but it was removed by someone for an unexplained reason.

 

When the keyboards are first plugged in it is recognized as the brand and type but as it installs it changes to a generic looking HID name. I have tried installing the drivers first from the hp website and it still won't work. Am i allowed to post a dds or combo fix log in another forum?



#8 jhayz

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Posted 12 December 2013 - 07:45 PM

Have you tried running system file checker? http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm

 

 
Tips:

When running sfc /scannow from outside of Windows, like from the Command Prompt available when you boot from your Windows disc or flash drive, or from your System Repair Disc or Recovery Drive, you'll have to tell the sfc command exactly where Windows exists, as in this example:

sfc /scannow /offbootdir=c:\ /offwindir=c:\windows
Replaced already the d partition to c on site example.

Tekken
 


#9 michigan22m

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Posted 14 December 2013 - 10:26 AM

I just tried the sfc and that didn't work either. I really appreciate the help and suggestions. I am thinking there might some other issue related to a previous infection because of some scan results and was wondering if it is possible to post a dds log in the correct spot on this website?



#10 hamluis

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Posted 14 December 2013 - 05:42 PM

You can do one of two things :):

 

a.  Acknowledge that you would like to have this topic moved to the Am I Infected forum (where many malware situations are resolved)

 

b.  Follow Steps 6-8 of the Prep Guide and initiate a new topic in the MRL forum, which contains the Preparation Guide.  Summarize your concerns concisely and paste the DDS log into your new topic.

 

Louis



#11 jhayz

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Posted 14 December 2013 - 08:35 PM

The Num Lock light will blink during start up and stays on once Windows starts but no other responses from the computer or on the keyboards.

 

Are you sure the computer is not freezing or hanging during this point?


Tekken
 


#12 michigan22m

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Posted 15 December 2013 - 01:47 PM

 

The Num Lock light will blink during start up and stays on once Windows starts but no other responses from the computer or on the keyboards.

 

Are you sure the computer is not freezing or hanging during this point?

 

sorry if my description wasn't clear, I am using the on screen keyboard to type and I have to click for every letter. The keyboard works in advanced startup mode but once windows starts (including safe mode) the keyboard does not work and the only thing that shows any "life" on it is the num lock light being on. It does take a few moments to load windows but i was assuming that it was just getting older.



#13 michigan22m

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Posted 15 December 2013 - 01:54 PM

You can do one of two things :):

 

a.  Acknowledge that you would like to have this topic moved to the Am I Infected forum (where many malware situations are resolved)

 

b.  Follow Steps 6-8 of the Prep Guide and initiate a new topic in the MRL forum, which contains the Preparation Guide.  Summarize your concerns concisely and paste the DDS log into your new topic.

 

Louis

Thank you for the response Louis. I I would like this topic moved to the Am I infected forum.



#14 hamluis

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Posted 15 December 2013 - 03:27 PM

Done :).

 

Louis



#15 boopme

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Posted 19 December 2013 - 12:41 PM

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
.
.
.
ADW Cleaner

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • .
    .
    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.
    .
    .
    .
    .
    • Last run ESET.
      • Hold down Control and click on this link to open ESET OnlineScan in a new window.
      • Click the esetonlinebtn.png button.
      • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the esetsmartinstaller_enu.png icon on your desktop.
      • Check "YES, I accept the Terms of Use."
      • Click the Start button.
      • Accept any security warnings from your browser.
      • Under scan settings, check "Scan Archives" and "Remove found threats"
      • Click Advanced settings and select the following:
      • Scan potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth technology
      • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      • When the scan completes, click List Threats
      • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      • Click the Back button.
      • Click the Finish button.
      • NOTE:Sometimes if ESET finds no infections it will not create a log.

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