Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD after windows reinstall


  • Please log in to reply
6 replies to this topic

#1 kariniepoo

kariniepoo

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:05:56 PM

Posted 08 December 2013 - 01:11 PM

Was reading through other threads and kept seeing to upload the minidump files to this site, so I did, and here it is: 

https://app.box.com/s/e3nk4w7luyz71eh9teas


Can someone please interpret that for me?
I can add much more information if necessary, but all the times that seemed to give pretty much all of the information needed to say what was causing it. 

 

Really appreciate any help!



BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:05:56 PM

Posted 08 December 2013 - 01:40 PM

Hi kariniepoo, welcome to Bleeping Computer.

 

There is some basic information which we need to get started.

 

What is the make and model of this computer?

 

You posted that you are receiving a BSOD after reinstalling Windows, since you were able to produce dump files I'm guessing you can boot into Windows either in normal mode or in Safe Mode.  Please explain what happens when you try to boot into Windows.

 

Why did you reinstall the operating system?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 kariniepoo

kariniepoo
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:05:56 PM

Posted 08 December 2013 - 01:49 PM

It is a Lenovo ideapad y560p.

 

I'll start from the beginning just to give you as much information as possible.

 

A few months ago I downloaded an update from Windows, and immediately after started getting the BSOD. It would happen increasingly from once every week, to every few days, to every day, to every time I turned on or opened my laptop. 

 

Around the 26th of November it would not turn on at all. It would start to load and just fail. It would freeze on the "loading/starting windows" screen. Tried to reinstall Windows 7 at that point, but it wouldn't run the disc. I had the boot order right, but it would say 'press whatever to boot from CD' and I would press it, and it'd act like it was trying to read it, but the computer would be dead silent. Definitely wasn't trying to read anything. It would then freeze on that screen. 

 

I luckily had a warranty from Frys so I took it there to have them look at it, and I just got it back about two days ago. All they did was switch out the hard drive, which I assume is why they had to reinstall windows (I don't know much about computers).

 

Got a BSOD yesterday when booting up the computer, and got one today while I was just browsing a forum. Didn't stay on long enough for me to copy down the error, though. Actually it probably did, but I didn't know where to look so I tried taking a picture of it, but by the time I got my phone out and camera on it had just restarted the computer. It loads fine right now (I'm on it), but the BSOD thing scares me because of what happened the last time.



#4 kariniepoo

kariniepoo
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:05:56 PM

Posted 08 December 2013 - 01:51 PM

Oh, I forgot to add - after I realized it was the update that caused the initial BSODs, I did a system restore and didn't download that particular update. It would work for a few days, and then it would BSOD again. I was advised by my brother that I should download it and any other updates because one of them will likely fix the problem, although it clearly didn't. But that was the last thing I did in regard to the updates.



#5 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:05:56 PM

Posted 08 December 2013 - 01:58 PM

It sounds like you initial problem was you hdd going south.  

 

So now you have a new hdd with a fresh installation of Windows 7.

 

As a general practice I will not download anything which I'm not 100% sure of its content.  Nothing personal implied, it's just a safety precaution.

 

Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper left pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 kariniepoo

kariniepoo
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:05:56 PM

Posted 08 December 2013 - 02:16 PM

I understand where you're coming from about dling things you aren't sure about. I'm generally very careful about this. I only download things I'm sure are safe or my SO tells me to (he knows way more than I do about this type of thing, but isn't sure what's causing this).

 

http://speccy.piriform.com/results/0fWqs2XcjE1gXEToSvxToB0

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Karin (administrator) on 08-12-2013 at 11:13:44
Running from "C:\Users\Karin\Downloads\Programs"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/08/2013 09:50:10 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2013 10:41:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/06/2013 10:04:56 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/05/2013 09:35:08 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/05/2013 07:56:34 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/05/2013 07:41:32 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/05/2013 05:16:20 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/27/2013 01:08:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/27/2013 00:26:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/26/2013 07:13:30 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (12/08/2013 09:48:42 AM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xfffffc00033da95b, 0x0000000000000000, 0xfffff80002a6d7af, 0x0000000000000007)C:\Windows\MEMORY.DMP120813-26722-01
 
Error: (12/08/2013 09:48:36 AM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
 
Reported by component: Processor Core
Error Source: 3
Error Type: 9
Processor ID: 0
 
The details view of this entry contains further information.
 
Error: (12/08/2013 09:48:36 AM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
 
Reported by component: Processor Core
Error Source: 3
Error Type: 9
Processor ID: 0
 
The details view of this entry contains further information.
 
Error: (12/08/2013 09:48:36 AM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
 
Reported by component: Processor Core
Error Source: 3
Error Type: 9
Processor ID: 0
 
The details view of this entry contains further information.
 
Error: (12/08/2013 09:48:29 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:47:27 AM on ?12/?8/?2013 was unexpected.
 
Error: (12/07/2013 10:40:46 AM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
 
Reported by component: Processor Core
Error Source: 3
Error Type: 9
Processor ID: 0
 
The details view of this entry contains further information.
 
Error: (12/07/2013 10:40:46 AM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
 
Reported by component: Processor Core
Error Source: 3
Error Type: 9
Processor ID: 0
 
The details view of this entry contains further information.
 
Error: (12/07/2013 10:40:46 AM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
 
Reported by component: Processor Core
Error Source: 3
Error Type: 9
Processor ID: 0
 
The details view of this entry contains further information.
 
Error: (12/07/2013 10:40:31 AM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff88004fb35b3, 0xfffff88009f135c0, 0x0000000000000000)C:\Windows\MEMORY.DMP
 
Error: (12/07/2013 10:40:31 AM) (Source: BugCheck) (User: )
Description: 
 
 
Microsoft Office Sessions:
=========================
Error: (12/08/2013 09:50:10 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2013 10:41:59 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/06/2013 10:04:56 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/05/2013 09:35:08 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/05/2013 07:56:34 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/05/2013 07:41:32 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/05/2013 05:16:20 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/27/2013 01:08:51 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/27/2013 00:26:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/26/2013 07:13:30 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.2.30303)
Atheros Client Installation Program (Version: 7.0)
ATI Catalyst Install Manager (Version: 3.0.786.0)
Broadcom Gigabit NetLink Controller (Version: 14.2.4.2)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2010.0727.2126.36625)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0727.2126.36625)
Catalyst Control Center InstallProxy (Version: 2010.0727.2126.36625)
Catalyst Control Center Localization All (Version: 2010.0727.2126.36625)
CCC Help Chinese Standard (Version: 2010.0727.2125.36625)
CCC Help Chinese Traditional (Version: 2010.0727.2125.36625)
CCC Help Czech (Version: 2010.0727.2125.36625)
CCC Help Danish (Version: 2010.0727.2125.36625)
CCC Help Dutch (Version: 2010.0727.2125.36625)
CCC Help English (Version: 2010.0727.2125.36625)
CCC Help Finnish (Version: 2010.0727.2125.36625)
CCC Help French (Version: 2010.0727.2125.36625)
CCC Help German (Version: 2010.0727.2125.36625)
CCC Help Greek (Version: 2010.0727.2125.36625)
CCC Help Hungarian (Version: 2010.0727.2125.36625)
CCC Help Italian (Version: 2010.0727.2125.36625)
CCC Help Japanese (Version: 2010.0727.2125.36625)
CCC Help Korean (Version: 2010.0727.2125.36625)
CCC Help Norwegian (Version: 2010.0727.2125.36625)
CCC Help Polish (Version: 2010.0727.2125.36625)
CCC Help Portuguese (Version: 2010.0727.2125.36625)
CCC Help Russian (Version: 2010.0727.2125.36625)
CCC Help Spanish (Version: 2010.0727.2125.36625)
CCC Help Swedish (Version: 2010.0727.2125.36625)
CCC Help Thai (Version: 2010.0727.2125.36625)
CCC Help Turkish (Version: 2010.0727.2125.36625)
ccc-core-static (Version: 2010.0727.2126.36625)
ccc-utility64 (Version: 2010.0727.2126.36625)
Combined Community Codec Pack 2013-11-27 (Version: 2013.11.27.0)
Counter-Strike
Counter-Strike: Global Offensive
Counter-Strike: Source
Dropbox (Version: 2.4.7)
Energy Management (Version: 5.4.2.2)
Google Chrome (Version: 31.0.1650.63)
Google Update Helper (Version: 1.3.22.3)
Intel® Management Engine Components (Version: 7.0.0.1118)
Internet Download Manager
JMicron Flash Media Controller Driver (Version: 1.0.41.2)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Mozilla Firefox 25.0.1 (x86 en-US) (Version: 25.0.1)
Mozilla Maintenance Service (Version: 25.0.1)
PAYDAY 2
Skype™ 6.11 (Version: 6.11.102)
Speccy (Version: 1.24)
Steam
Synaptics Pointing Device Driver (Version: 15.1.4.0)
Windows Driver Package - Lenovo (ACPIVPC) System  (10/19/2009 5.4.0.1) (Version: 10/19/2009 5.4.0.1)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 33%
Total physical RAM: 6124.58 MB
Available physical RAM: 4081.36 MB
Total Pagefile: 12247.34 MB
Available Pagefile: 9939.57 MB
Total Virtual: 4095.88 MB
Available Virtual: 3958.05 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:865.32 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\KARIN-PC
 
Administrator            Guest                    Karin            
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****

 

 


Edited by kariniepoo, 08 December 2013 - 02:23 PM.


#7 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:05:56 PM

Posted 08 December 2013 - 03:30 PM

There is an indication of a hardware failure.  I would like for you to run Memtest86 to see if the problem is related to the RAM.

 

Before you download and run Memtest86 let's try running the RAM one module at a time.  There is a video for accessing the RAM for a 570, but it should be similar enough that you can use this as a guide.  Remove one of the two RAM modules and restart the computer and see if this problem still occurs.  Try this with both modules, one at a time.  If this fails to point to either of the modules run the Memtest86.

 

1) Please download the Memtest86 Pre-Compiled Bootable ISO file.
 
2) Unzip the downloaded memtest86 file.  You will need a program like 7-Zip to unzip this file.
 
3) Inside, you will find the memtest86 file.
 
4) Please download and install ImageBurn.
 
5) Insert blank CD into your CD drive.
 
6) Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
7) Click on the Browse for a file... icon:
 
ImgBurn2_zpsaea72ba9.png
 
8) Locate the memtest86 file, and click on the Open button.
 
9) Click on the blue arrow to start burning bootable memtest86 CD.
 
imageburn11_zpse44f577b.png
 
10) Once the CD is created, boot from it, and memtest will automatically start to run.  
 
Please note:  It may be neccessary to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order and the hdd second.
 
Each pass consists of 8 tests, it is suggested that you run at least 7 passes, this will take several hours, you may find it simpler to let it run overnight.  The longer you run the passes the more comprehensive the results will be.
 
If you are running multiple modules and have a failure, remove all but one module and test it separately, continue this with each module till you find the one that failed.  
 
When you discern that a module is good, use it to test each slot to be sure there isn't a problem with one of them.
 
When the test is complete a display similar to the one below will appear.  Note the locations of the Pass and Errors, any Error is indicative of a failed module.
 
memtest1_zps7be717f5.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users