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PC freezing or/and showing bluescreen after windows is up.


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14 replies to this topic

#1 darkmore66

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Posted 08 December 2013 - 10:29 AM

Hi guys, as 1st thing, i wanna say that Iam new here, so sorry if i will do something wrong.
I know this looks like OS problem, but i think its not. Sorry again if Iam not correct.

 

Well it started around 3 months ago. It was freezing absolutly random and maybe once per 3 days if even.
My whole software was really mess so I reinstaled windows but freezing was still there. So I let it be
cause i had no idea what to do with it. But now, from 3 days ago it is freezing constantly. After turning on again, pop up info showed that nvidia driver crashed before freezing. Now it freezes almost instantly. If i let it be longer in freeze bluescreen will pop up. Now iam writing this from safe mod.
Looks like graphics card, but iam not sure, mb maybe. Pc is not overheating, at least it looks like that.
Psu voltages looks ok, I checked it in BIOS.

PC: AMD Phenom II X4 965 3,42GHz
      GeForce gtx 560 TI gainward

      Psu Fortron 500W Aurum 80+
      MB Asus M4A88TD-v Evo/USB 3

Sorry for long post and thanks for help.



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#2 jhayz

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Posted 08 December 2013 - 08:27 PM

:welcome: darkmore66 to Bleeping Computer Forums! :)

Is the computer still bootable at this point? If yes,

 

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.


Tekken
 


#3 darkmore66

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Posted 09 December 2013 - 07:30 AM

Hi, Thank you for respond.
Sorry for late reply, I was not at pc till now.
Somehow pc managed to boot normaly, not even in safe mod, but Iam sure if i do something like rendering or playing, it will freeze.
So, Speccy link :   http://speccy.piriform.com/results/7WikrZbpGNkdFwfKqd6sOF1

MiniToolBox results:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by darkmore66 (administrator) on 09-12-2013 at 13:28:53
Running from "C:\Users\darkmore66\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/09/2013 01:28:49 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (12/09/2013 01:28:42 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (12/09/2013 01:28:35 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (12/09/2013 01:28:28 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (12/09/2013 01:28:22 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (12/09/2013 01:28:14 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (12/09/2013 01:28:07 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (12/09/2013 01:28:00 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (12/09/2013 01:27:53 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (12/09/2013 01:27:46 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.


System errors:
=============
Error: (12/09/2013 01:28:52 PM) (Source: Service Control Manager) (User: )
Description: Služba WMI Performance Adapter bola ukončená s nasledujúcou chybou:
%%-2147467259

Error: (12/09/2013 01:28:45 PM) (Source: Service Control Manager) (User: )
Description: Služba WMI Performance Adapter bola ukončená s nasledujúcou chybou:
%%-2147467259

Error: (12/09/2013 01:28:38 PM) (Source: Service Control Manager) (User: )
Description: Služba WMI Performance Adapter bola ukončená s nasledujúcou chybou:
%%-2147467259

Error: (12/09/2013 01:28:31 PM) (Source: Service Control Manager) (User: )
Description: Služba WMI Performance Adapter bola ukončená s nasledujúcou chybou:
%%-2147467259

Error: (12/09/2013 01:28:25 PM) (Source: Service Control Manager) (User: )
Description: Služba WMI Performance Adapter bola ukončená s nasledujúcou chybou:
%%-2147467259

Error: (12/09/2013 01:28:17 PM) (Source: Service Control Manager) (User: )
Description: Služba WMI Performance Adapter bola ukončená s nasledujúcou chybou:
%%-2147467259

Error: (12/09/2013 01:28:10 PM) (Source: Service Control Manager) (User: )
Description: Služba WMI Performance Adapter bola ukončená s nasledujúcou chybou:
%%-2147467259

Error: (12/09/2013 01:28:03 PM) (Source: Service Control Manager) (User: )
Description: Služba WMI Performance Adapter bola ukončená s nasledujúcou chybou:
%%-2147467259

Error: (12/09/2013 01:27:56 PM) (Source: Service Control Manager) (User: )
Description: Služba WMI Performance Adapter bola ukončená s nasledujúcou chybou:
%%-2147467259

Error: (12/09/2013 01:27:49 PM) (Source: Service Control Manager) (User: )
Description: Služba WMI Performance Adapter bola ukončená s nasledujúcou chybou:
%%-2147467259


Microsoft Office Sessions:
=========================
Error: (12/09/2013 01:28:49 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000008D3F00008D3F0000980B0000

Error: (12/09/2013 01:28:42 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000008D3F00008D3F0000980B0000

Error: (12/09/2013 01:28:35 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000008D3F00008D3F0000980B0000

Error: (12/09/2013 01:28:28 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000008D3F00008D3F0000980B0000

Error: (12/09/2013 01:28:22 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000008D3F00008D3F0000980B0000

Error: (12/09/2013 01:28:14 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000008D3F00008D3F0000980B0000

Error: (12/09/2013 01:28:07 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000008D3F00008D3F0000980B0000

Error: (12/09/2013 01:28:00 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000008D3F00008D3F0000980B0000

Error: (12/09/2013 01:27:53 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000008D3F00008D3F0000980B0000

Error: (12/09/2013 01:27:46 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000008D3F00008D3F0000980B0000


=========================== Installed Programs ============================

µTorrent (Version: 3.3.2.30260)
Acrobat.com (Version: 1.6.65)
Adobe Acrobat XI Pro (Version: 11.0.00)
Adobe AIR (Version: 3.9.0.1030)
Adobe Download Assistant (Version: 1.2.6)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.152)
Adobe Reader 9.1 (Version: 9.1.0)
AI Suite (Version: 1.06.20)
Alone in the Dark: The New Nightmare
AppsHat Mobile Apps (Version: 1.0.0.0)
Arma 2: DayZ Mod
Arma 2: Operation Arrowhead
ASUSUpdate (Version: 7.18.03)
ATI Catalyst Install Manager (Version: 3.0.762.0)
Batman: Arkham City GOTY
Battlefield 3™ (Version: 1.6.0.0)
Battlelog Web Plugins (Version: 2.3.2)
BattlEye for OA Uninstall
BattlEye Uninstall
Browser Configuration Utility (Version: 1.0.12.1)
Bundled software uninstaller
Canon MP170
CINEMA 4D 13.016 (Version: 13.016)
Cisco Packet Tracer 6.0.1
Contagion
Counter-Strike: Global Offensive
DAEMON Tools Lite (Version: 4.48.1.0347)
Dark Souls: Prepare to Die Edition
DayZ Commander (Version: 0.92.91)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
dosearches Browser Protecter
Dota 2 Test
DVD Shrink 3.2
EPU (Version: 1.02.21)
ESET NOD32 Antivirus (Version: 7.0.302.26)
ESN Sonar (Version: 0.70.4)
EXPERTool 7.16
FilesFrog Update Checker
Freemake Video Converter verzia 4.1.1 (Version: 4.1.1)
Google Chrome (Version: 31.0.1650.57)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4601.54)
Google Update Helper (Version: 1.3.22.3)
GPU Boost Driver (Version: 1.01.15)
Haunted Memories
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Chivalry: Medieval Warfare
Jagged Alliance: Crossfire
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Killing Floor
LogMeIn Hamachi (Version: 2.2.0.109)
MagicTune Premium (Version: 1.0 Beta)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
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Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000)
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Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
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Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Might & Magic: Duel of Champions
Mirror's Edge
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Mozilla Firefox 25.0.1 (x86 sk) (Version: 25.0.1)
Mozilla Maintenance Service (Version: 25.0.1)
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NVIDIA 3D Vision Driver 331.65 (Version: 331.65)
NVIDIA Control Panel 331.65 (Version: 331.65)
NVIDIA Graphics Driver 331.65 (Version: 331.65)
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NVIDIA PhysX (Version: 9.12.1031)
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NVIDIA Update 1.15.2 (Version: 1.15.2)
NVIDIA Update Components (Version: 1.15.2)
NVIDIA Virtual Audio 1.2.9 (Version: 1.2.9)
Origin (Version: 9.3.11.2762)
PC Probe II (Version: 1.04.86)
PunkBuster Services (Version: 0.991)
RAIDXpert (Version: 3.2.1540.10)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.23.623.2010)
Realtek Ethernet Diagnostic Utility (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.6151)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.4.0)
Samsung_MonSetup (Version: 1.00.0000)
Seznam Software
SHIELD Streaming (Version: 1.6.34)
Skype™ 6.10 (Version: 6.10.104)
Speccy (Version: 1.24)
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TeamSpeak 3 Client (Version: 3.0.13)
TurboV EVO (Version: 1.02.32)
Update for Microsoft Office 2010 (KB2494150)
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Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
War of the Roses
Winamp (Version: 5.601 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows 7 Codec Pack 4.0.8 (Version: 4.0.8)
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WinRAR 4.00 (32-bit) (Version: 4.00.0)
WinRAR 4.00 (64-bit) (Version: 4.00.0)
Wsys Control 10.2.1.2652 (Version: 10.2.1.2652)
XAMPP (Version: 1.8.2-2)

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 4095.18 MB
Available physical RAM: 2360.76 MB
Total Pagefile: 8188.54 MB
Available Pagefile: 6152.16 MB
Total Virtual: 4095.88 MB
Available Virtual: 3963.32 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:698.54 GB) (Free:270.46 GB) NTFS
2 Drive d: (Lokálny disk) (Fixed) (Total:931.51 GB) (Free:544.06 GB) NTFS
4 Drive h: (R13 Installation) (CDROM) (Total:4.51 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\DARKMORE66-PC

Administrator            darkmore66               Guest                    
UpdatusUser              


**** End of log ****
 



#4 jhayz

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Posted 10 December 2013 - 01:15 AM

MagicTune Premium (Version: 1.0 Beta)

 

Can you remove this software installed? First search thread shows its not compatible in Windows 7 though not yet confirmed on samsung support site.

There is a newer video driver version available for your card, 331.82. http://www.geforce.com/drivers See if installing the basic driver and perform clean install would help as shown in this Nvidia guide. You may want also to remove or disable AMD RaidXpert as its not needed for your system setup. Any possible overclocking should also be put back to default.


Tekken
 


#5 darkmore66

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Posted 10 December 2013 - 01:12 PM

MagicTune and RaidXpert removed, nvidia driver updated. I already updated it when problems started, but i wanted to be sure so i load windows backup from around week ago.
PC is for now working without freezing, but I dont have a time to do some stress testing right now.
And about that MagicTune, do you think it could cause some problems? Cause i tried to use it for setting up my screen but it was not working.



#6 darkmore66

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Posted 10 December 2013 - 01:45 PM

Well, I tried it, it ended up frozen again.Iam starting to think if its not overheating problem. Yes, i know that bios should kill pc if its too hot, but it just lweak ooks like that. I was already checking coolers if they are not weak or something, but i really dont know. Do you know any program which can save logs from temperatures like every minute?



#7 jhayz

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Posted 10 December 2013 - 06:48 PM

 And about that MagicTune, do you think it could cause some problems?

 

Check the Compatibility list http://www.samsung.com/us/consumer/learningresources/monitor/magetune/pop_compatibility.html

Try using free HWMonitor 1.24 http://www.cpuid.com/softwares/hwmonitor.html

What PSU brand and wattage is installed?
 

Any possible overclocking should also be put back to default.

 

 


Tekken
 


#8 darkmore66

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Posted 11 December 2013 - 11:44 AM

PSU: Fortron 500W Aurum 80+

I dont have anything overclocked.
Iam in safe mod right now, gonna try that HWMonitor.

 

Edit: Ok i cant do it right now, pc just ended up frozen immediately.

        I have to try it later.
        And thanks for all the help trying to solve this thing of mine, wasting your own time for some person,
        thank you.


Edited by darkmore66, 11 December 2013 - 11:54 AM.


#9 jhayz

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Posted 11 December 2013 - 05:06 PM

Služba WMI Performance Adapter bola ukončená s nasledujúcou chybou:
%%-2147467259

 

Could you translate this for me? :) Do you have a good known spare power supply to swap test?

 

Edit : See also BIOS update latest version http://www.asus.com/Motherboards/M4A88TDV_EVOUSB3/#support


Edited by jhayz, 11 December 2013 - 05:10 PM.

Tekken
 


#10 darkmore66

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Posted 12 December 2013 - 11:50 AM

It means something like: Service WMI Performance Adapter ended with this error: %%-2147467259
Sadly, I dont have any other psu to try out. And that bios...is it safe? Cause Iam really worried that pc will end up even more screwed up.

 

Edit: Windows managed to load up at least for about 3 minutes, but there was almost nothing started. No eset, not updates for windows, i had to even force explorer to turn on thruout app manager.
        Bluescreen error is nvlddmkm.sys
        PSU voltages checked with mb are: 3,3V = 3,402v    5V = 5,040v   12V = 11.88V    VCORE = 1,344V
        Just in case this could help.


Edited by darkmore66, 12 December 2013 - 12:20 PM.


#11 jhayz

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Posted 12 December 2013 - 07:55 PM

Bluescreen error is nvlddmkm.sys

 

Can you switch to onboard graphics instead of the video card to check on the freezing and bluescreen error?


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#12 darkmore66

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Posted 13 December 2013 - 01:39 PM

Well, it looks its ok with onboard graphics, gotta try to somehow overload cpu if it wont crash, so i can be sure. But it really looks like i gotta get new graphic card.
Thanks for your help, i should have just wait more times for that bsod. I just hope thats the problem.



#13 jhayz

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Posted 14 December 2013 - 10:02 AM

Please do update us of whatever results. :thumbup2:


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#14 darkmore66

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Posted 19 December 2013 - 05:08 PM

So card was still in garancy so i went to shop, gotta wait for some time, but i borrowed another card from a friend, and PC is running without any problems.
Thats it, Thank you very for your help and time, very, very much. And I just have to ask, is there anything I can do to repay you?



#15 jhayz

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Posted 19 December 2013 - 08:10 PM

No worries and thank you for the updates :)


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