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Need help! Computer won't boot Windows

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#1 Emptypockets


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Posted 08 December 2013 - 01:00 AM

Hello Everyone,


I have a Toshiba Satellite C655D-S5226 that says windows failed to start and gives me the option to launch startup repair or start windows normally everytime it is powered on. After trying to go through each option a couple of times with no startup it now justs freezes when either of these two options are selected.


I have tried to reset the CMOS already and tried every option in advanced boot options including trying to boot in safe mode. It will not boot no matter what I try. I have not been able to get the ability to run check disc on the hard drive. I have not been able to get the command prompt to be able to do this.


I do not have an installation disc(of course) due to it did not come with one and it is suppose to be partitioned on the hard drive.


I don't know if I have a hardware problem or corrupt drive. It seems like the hard drive is what failed but I am not sure.


What can I do from here? How do I determine where the problem is? Can I test the hard drive without being able to boot Windows?


Thanks for you help!

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#2 acerts04


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Posted 08 December 2013 - 02:04 PM

I would definitely run some hardware diagnostics. Youll can go to your hard drive manufacturers website download that tool and burn it to a cd to run it on your computer. Youll have to have that done on another computer. Also its recommended you create a windows 7 installation disc if you can get one from toshiba

"In real life, the hardest aspect of the battle between good and evil is determining which is which."

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