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Can access the network in the building and see other computers but.....


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#1 Dusterman

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Posted 07 December 2013 - 09:56 PM

Let me start this with this info ....... we do virus removal and have never run into this before..........

The laptop - E-machine E527 / Win 7 [ 32bit ]....... severely infected ....... unable to get on the internet or actually function ..... SOP ..... remove hard drive - mount in server and clean

Re-installed hard drive and restarted machine ....... unit see the network and other computers and can even print to a remote printer.

 

It will not go online.....IE 11 or Google was the original items.... added firefox and safari ....still will not go on line ..... 

 

Went to the MS site and tried all of their ideas ...... :-(
 

Of course the customer does not have any reload disks ... so .... maybe someone here has an idea.

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If this is in the wrong area .... I apologize ahead of time ;-)
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:smash:



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#2 KingdomSeeker

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Posted 09 December 2013 - 09:08 PM

I assume you've checked to see if you're getting ans ip address?



#3 Dusterman

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Posted 10 December 2013 - 01:09 AM

Customer has a friend that says that he can repair ........ and yes it had an IP addy

 

Took back to customer ........ got paid our minimum ......... which was ok as he had burned up our phone all weekend long ....... finally truned off the ringer just to be able to get some work done when he wouldn't take a hint.

 

Thank you anyhow ....;-)

 

 

:smash:


Edited by Dusterman, 10 December 2013 - 01:10 AM.





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