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Keyboard does not work


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#1 Quicktime

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Posted 07 December 2013 - 05:08 PM

My neighbor has asked me to find out why the keyboard on a laptop Sony pcg-7y2l does not work. A USB keyboard works OK. When I check device manager there is no keyboard listed until I plug in the USB keyboard. I assume the driver is missing or there is some other reason the keyboard is dead. I have searched high and low   for the driver but can't find it. Yes I checked the Sony site and the driver for this six year old laptop is not listed. Guess I will just tape a USB keyboard to it and tell her that is the only way to type anything. Any suggestions as to what to try?


Edited by hamluis, 10 December 2013 - 02:03 PM.
Moved from Vista to Internal Hardware - Hamluis.


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#2 Allan

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Posted 08 December 2013 - 12:57 PM

Keyboards don't need drivers for basic operations (and laptop keyboards don't need drivers at all). If the laptop keyboard doesn't work it's a mechanical issue.



#3 Quicktime

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Posted 08 December 2013 - 02:45 PM

Keyboards don't need drivers for basic operations (and laptop keyboards don't need drivers at all). If the laptop keyboard doesn't work it's a mechanical issue.

Ok thanks for clearing that up. Now I will have to find out how to remove and replace the keyboard.






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