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Suspicious .dll missing report by several programs


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2 replies to this topic

#1 L0uche

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Posted 07 December 2013 - 03:16 PM

Hello Bleeping Computer,

 

As I am new here I'll try my best to be as straightforward as possible, so here goes.

 

A couple of hours ago I was busy installing software from the MS website for a course in college,

it was after this installation that an error popped up claiming it could not start the newly installed software

because a certain .dll was missing from my computer.

 

Because the process of installing wasn't exactly smooth

(I had to uninstall and reinstall Visio because MS project couldn't be installed with that install of Viso, ... I know

weird stuff) I just dismissed the error and after that, to my surprise, the program started anyway. Not thinking of

it again, I moved on with my day.

 

A few hours later I decided to reinstall one of my older games, which needed some DirectX runtime I didn't have so

I installed it. As before, just after the installation, I recieved a popup error from the DirectX process claiming it couldn't start

because some .dll was missing... This time I took a screenshot, thinking it was very strange to have two entirely different

processes complain about the same missing .dll, even more suspicious was that the programs started as usual after

dismissing the error popup.

 

Next thing I do is run a full system scan (I had Avira then, as you can see in the screenshots I switched over to Avast just now),

it came up clean. Again I moved on, but it kept bothering me because as you can see the missing .dll name stated in the error

is strange unicode ramblings, no usual system .dll.

 

Some time later, I start MPHC (a media player, it's configured with all sorts of tweaks, one of them being the Mad Home Cinema

plugin, process: madHcCtrl.exe) and get the same error popup again, this time from the mad home cinema process as you can

see in the second screenshot.

 

So there is my story, the following minutes I made an account on this forum knowing it had helped friends in trouble, hoping I would

find the same help.

 

Screens:

 

ht9rg2.jpg

140kiac.jpg



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#2 L0uche

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Posted 07 December 2013 - 06:02 PM

Am I not getting a response because I did something I am not allowed to do here? Oo Like posting images or something?



#3 Broni

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Posted 07 December 2013 - 08:38 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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