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Windows update not working, and blue screens regularly


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16 replies to this topic

#1 gubar

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Posted 07 December 2013 - 11:43 AM

Hi,

my system is the following:

i5-3MSI Z77A-G45 Motherboard 
570K (not overclocked) @ 3.4GHz
8GB (2x4GB) Corsair DDR3 Vengeance Jet Black Low Profile, PC3-12800 (1600)
128GB SanDisk Pulse, 2.5" SSD (main drive)
1TB Samsung HD103SJ (2nd drive)
Nvidia Gforce GTX 275

Running Windows 7 professional. I built this in February this year, it worked flawlessly until around 2 months ago. Since then it's regular blue screens, and flash player crashes a lot when I'm on the net. I've tried uninstalling and re-installing my GPU drivers (thought perhaps they were the cause due to the flash player crashes). I hadn't installed any new software around the time the crashes began.

The other thing is that windows update no longer updates (though MSE does). When I try manually I get the following error:

WindowsUpdate_80070002

Also if I view my update history the only ones listed are those for MSE, though there were plenty listed before this issue began.

I have tried the official Microsoft steps to resolve this error as listed at the link below, but they don't work at all, the problems remains exactly the same:

http://windows.microsoft.com/en-gb/windows-vista/windows-update-error-80070002

Any help that can be offered would be appreciated,

thanks,

gubar



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#2 cryptodan

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Posted 07 December 2013 - 11:45 AM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 gubar

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Posted 07 December 2013 - 12:26 PM

Attached File  Result.txt   26.28KB   2 downloadsHi, 

 

thanks for the reply.  Here is the resulting file,

 

thanks again,

 

gubar



#4 cryptodan

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Posted 07 December 2013 - 04:19 PM

Can you connect to the windows update site via http://update.microsoft.comht

#5 gubar

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Posted 07 December 2013 - 04:24 PM

If I go to this address:

 

http://www.update.microsoft.com

 

It takes me onto this one:

 

http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5

 

All that appears to be is a page telling me how to access windows update on my computer?

 

thanks,

 

gubar



#6 cryptodan

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Posted 07 December 2013 - 04:26 PM

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#7 gubar

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Posted 07 December 2013 - 04:36 PM

Hi,

 

here it is,

 

thanks,

 

gubar

Attached Files

  • Attached File  FSS.txt   2.42KB   4 downloads

Edited by gubar, 07 December 2013 - 04:37 PM.


#8 gubar

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Posted 19 December 2013 - 05:52 PM

Anybody have a chance to read those files?

 

thanks,

 

gubar



#9 cryptodan

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Posted 19 December 2013 - 06:02 PM

No issues with the services, can you now do the following:

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

Edited by cryptodan, 19 December 2013 - 06:02 PM.


#10 gubar

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Posted 05 January 2014 - 10:18 AM

Hi,

 

sorry for the delay, I was on Christmas holiday.

 

Thanks for helping out here.  Below is the link from speccy:

 

http://speccy.piriform.com/results/cL8mcziyhCYycm0dMqzyv4O

 

and results from Blue Screen View are attached too.

 

Thanks again,

 

g

 

EDIT:

 

Sorry I attached the BSOD data instead of copying it.  I've copied it below now.

 

==================================================
Dump File         : 010514-10888-01.dmp
Crash Time        : 05/01/2014 15:09:56
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`01e098a0
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\010514-10888-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 292,344
Dump File Time    : 05/01/2014 15:10:37
==================================================
 
==================================================
Dump File         : 122713-12963-01.dmp
Crash Time        : 27/12/2013 19:30:47
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`01e09870
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\122713-12963-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 292,424
Dump File Time    : 27/12/2013 19:31:33
==================================================
 

 

 

Attached Files


Edited by gubar, 05 January 2014 - 10:21 AM.


#11 gubar

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Posted 05 January 2014 - 10:23 AM

I'd also add, recently my computer has been running disk check up at start up.  It seems to find and repair bad sectors, but then it often has to do it again.  Maybe my hard drive or windows installation has become bad?

 

thanks,

 

g



#12 Flexatek

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Posted 05 January 2014 - 12:15 PM

Doing some research it seems like it can be a mixture of things. First thing I found was an issue with AVG firewall, so if you have it, try uninstalling it and see if that corrects the issue. Secondly I found that someone's RAM was failing and simply tested it with memtest86+ showed that it failed.

 

So that would be the next move would be testing your memory, then your hard drive.



#13 cryptodan

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Posted 12 January 2014 - 04:34 PM

Which drive is it finding the bad sectors the ssd or the hard drive?

#14 gubar

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Posted 17 January 2014 - 06:36 PM

Hi Cryptodan,

 

the errors are on my ssd, the C: drive.

 

thanks,

 

gubar



#15 cryptodan

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Posted 17 January 2014 - 07:17 PM

Please download and use the SanDisk SSD Toolkit and see what it says about the health and status of your drive.




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