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Really Slow


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14 replies to this topic

#1 JJBlog

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Posted 07 December 2013 - 07:29 AM

Hi,

Comp was running really really slow so I downloaded adwcleaner from your site and ran it, comp faster now but would like you to check logs and see what is lurking still.  In uninstall programs there is a file called special savings which wont allow me to uninstall it which makes me think comp not entirely cleaned up..  Thanks.

 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 7.0.6001.18639  BrowserJavaVersion: 10.45.2
Run by user at 12:17:22 on 2013-12-07
Microsoft® Windows Vista™ Home Basic   6.0.6001.1.1252.44.1033.18.2037.604 [GMT 0:00]
.
AV: Avira Desktop *Enabled/Updated* {F67B4DE5-C0B4-6C3F-0EFF-6C83BD5D0C2C}
SP: Avira Desktop *Enabled/Updated* {4D1AAC01-E68E-63B1-344F-57F1C6DA4691}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Windows\system32\mfevtps.exe
C:\Program Files\O2 Assistant\bin\sprtsvc.exe
C:\Program Files\O2 Assistant\bin\tgsrvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchIndexer.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files\Avira\AntiVir Desktop\AVWEBGRD.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Users\user\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\O2 Assistant\bin\sprtcmd.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\BLUENEXT\BN-WD54G\Installer\Win2k\BCU.exe
C:\Users\user\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\vssvc.exe
C:\Windows\system32\Taskmgr.exe
C:\Windows\system32\msiexec.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k swprv
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com
uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - 
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [MsnMsgr] "c:\program files\msn messenger\MsnMsgr.Exe" /background
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Skytel] Skytel.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [LManager] c:\progra~1\launch~1\LManager.exe
mRun: [O2DA] "c:\program files\o2 assistant\bin\sprtcmd.exe" /P O2DA
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\users\user\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\user\appdata\roaming\dropbox\bin\Dropbox.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\bn-wd5~1.lnk - c:\program files\bluenext\bn-wd54g\installer\win2k\BCU.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\empowe~1.lnk - c:\acer\empowering technology\eAPLauncher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{8AFA8BCB-8889-4442-8035-E763A6204CBE} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{8E5B6064-D00B-4438-9055-EA58DC66D146} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{B3C029E8-168B-4AE4-A4EC-1ABCA48D2DB5} : DHCPNameServer = 192.168.1.1 192.168.1.1
Notify: igfxcui - igfxdev.dll
AppInit_DLLs= c:\progra~2\browse~1\261123~1.78\{c16c1~1\mngr.dll
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\31.0.1650.63\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2011-3-13 459728]
R1 avkmgr;avkmgr;c:\windows\system32\drivers\avkmgr.sys [2012-10-22 37352]
R1 RapportCerberus_59849;RapportCerberus_59849;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\baseline\RapportCerberus32_59849.sys [2013-10-28 340432]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2013-10-25 157264]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2013-10-25 230448]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2012-10-22 90400]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2008-1-21 179712]
S3 Ser2plx86;Prolific Serial port WDF driver;c:\windows\system32\drivers\ser2pl.sys [2012-12-3 132608]
.
=============== Created Last 30 ================
.
2013-12-07 11:51:44 -------- d-----w- C:\AdwCleaner
2013-11-08 09:23:03 -------- d-----w- c:\programdata\Oracle
2013-11-08 09:22:19 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
.
==================== Find3M  ====================
.
2013-12-05 19:20:07 90400 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2013-10-25 02:34:18 108816 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
2013-10-01 08:15:23 37352 ----a-w- c:\windows\system32\drivers\avkmgr.sys
.
============= FINISH: 12:19:17.00 ===============
 

 

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Posted 12 December 2013 - 07:30 AM

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#3 JJBlog

JJBlog
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Posted 15 December 2013 - 12:18 PM

The computer seems to be running slower than normal but better since I did Adwcleaner. 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 7.0.6001.18639  BrowserJavaVersion: 10.45.2
Run by user at 17:13:29 on 2013-12-15
Microsoft® Windows Vista™ Home Basic   6.0.6001.1.1252.44.1033.18.2037.835 [GMT 0:00]
.
AV: Avira Desktop *Enabled/Updated* {F67B4DE5-C0B4-6C3F-0EFF-6C83BD5D0C2C}
SP: Avira Desktop *Enabled/Updated* {4D1AAC01-E68E-63B1-344F-57F1C6DA4691}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Windows\system32\mfevtps.exe
C:\Program Files\O2 Assistant\bin\sprtsvc.exe
C:\Program Files\O2 Assistant\bin\tgsrvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchIndexer.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files\Avira\AntiVir Desktop\AVWEBGRD.EXE
C:\Users\user\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\O2 Assistant\bin\sprtcmd.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\BLUENEXT\BN-WD54G\Installer\Win2k\BCU.exe
C:\Users\user\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k hpdevmgmt
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com
uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - 
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [MsnMsgr] "c:\program files\msn messenger\MsnMsgr.Exe" /background
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Skytel] Skytel.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [LManager] c:\progra~1\launch~1\LManager.exe
mRun: [O2DA] "c:\program files\o2 assistant\bin\sprtcmd.exe" /P O2DA
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\users\user\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\user\appdata\roaming\dropbox\bin\Dropbox.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\bn-wd5~1.lnk - c:\program files\bluenext\bn-wd54g\installer\win2k\BCU.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\empowe~1.lnk - c:\acer\empowering technology\eAPLauncher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{8AFA8BCB-8889-4442-8035-E763A6204CBE} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{8E5B6064-D00B-4438-9055-EA58DC66D146} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{B3C029E8-168B-4AE4-A4EC-1ABCA48D2DB5} : DHCPNameServer = 192.168.1.1 192.168.1.1
Notify: igfxcui - igfxdev.dll
AppInit_DLLs= c:\progra~2\browse~1\261123~1.78\{c16c1~1\mngr.dll
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\31.0.1650.63\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2011-3-13 459728]
R1 avkmgr;avkmgr;c:\windows\system32\drivers\avkmgr.sys [2012-10-22 37352]
R1 RapportCerberus_59849;RapportCerberus_59849;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\baseline\RapportCerberus32_59849.sys [2013-10-28 340432]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2013-10-25 157264]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2013-10-25 230448]
R2 AntiVirSchedulerService;Avira Scheduler;c:\program files\avira\antivir desktop\sched.exe [2012-10-22 440376]
R2 AntiVirService;Avira Real-Time Protection;c:\program files\avira\antivir desktop\avguard.exe [2012-10-22 440376]
R2 AntiVirWebService;Avira Web Protection;c:\program files\avira\antivir desktop\avwebgrd.exe [2012-10-22 1164360]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2012-10-22 90400]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2011-6-30 148520]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2013-10-25 1444120]
R2 sprtsvc_O2DA;SupportSoft Sprocket Service (O2DA);c:\program files\o2 assistant\bin\sprtsvc.exe [2010-4-23 206120]
R2 tgsrvc_O2DA;SupportSoft Repair Service (O2DA);c:\program files\o2 assistant\bin\tgsrvc.exe [2010-4-23 185640]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2008-1-21 179712]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2008-1-21 21504]
S3 Ser2plx86;Prolific Serial port WDF driver;c:\windows\system32\drivers\ser2pl.sys [2012-12-3 132608]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2013-12-07 11:51:44 -------- d-----w- C:\AdwCleaner
.
==================== Find3M  ====================
.
2013-12-05 19:20:07 90400 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2013-10-25 02:34:18 108816 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
2013-10-08 07:50:41 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-10-01 08:15:23 37352 ----a-w- c:\windows\system32\drivers\avkmgr.sys
.
============= FINISH: 17:14:49.93 ===============


#4 JJBlog

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Posted 15 December 2013 - 12:19 PM

the attach log

Attached Files



#5 Elise

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Posted 16 December 2013 - 10:30 AM

Hello,
My apologies for the delay. I see still some adware remnants that could cause issue, so lets see if we can get rid of them.

We need to run a scan with Combofix:
  • Please go to the download page for ComboFix by sUBs.
  • Click the Download Now button pictured below and save the file to your desktop:

    download.png
  • Disable any anti-virus and/or firewall software you have installed.
    instructions can be found here if needed
  • Close all open windows including your web browser
    as mentioned in the first post, you may want to print out all instructions before starting
  • Double-click on the ComboFix icon on your desktop. cf-icon.jpg
  • Read the Disclaimer and click I Agree if you want to run the software, then you should see a window like the one below:

    cf-preparing.jpg
  • DO NOT use your computer while ComboFix is running. There are a lot of things going on behind the scenes and a single mouse click can cause the program to stall.

    However, if you see the prompt below, please click Yes to download the Microsoft Windows Recovery Console.

    recovery-console-prompt.jpg

    If an Internet connection is not available or you choose not to install the recovery console, ComboFix will run in Reduced Functionality mode
  • Allow ComboFix to reboot the computer if necessary, it will run again after you log back in.
  • When complete, a log file will be displayed, please copy and paste the contents of this file into your next post.

    cf-log.jpg
More information about downloading and using ComboFix can be found here if needed.

regards, Elise


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#6 JJBlog

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Posted 16 December 2013 - 11:19 AM

Hi, thanks for your response.  Here is combofix log;

 

ComboFix 13-12-16.01 - user 16/12/2013  15:49:22.1.1 - x86
Microsoft® Windows Vista™ Home Basic   6.0.6001.1.1252.44.1033.18.2037.1196 [GMT 0:00]
Running from: c:\users\user\Downloads\ComboFix.exe
AV: Avira Desktop *Disabled/Updated* {F67B4DE5-C0B4-6C3F-0EFF-6C83BD5D0C2C}
SP: Avira Desktop *Disabled/Updated* {4D1AAC01-E68E-63B1-344F-57F1C6DA4691}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
/wow section - STAGE 7
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
C:\Microsoft
c:\windows\System32\Desktop_.ini
.
.
(((((((((((((((((((((((((   Files Created from 2013-11-16 to 2013-12-16  )))))))))))))))))))))))))))))))
.
.
2013-12-16 16:10 . 2013-12-16 16:10 -------- d-----w- c:\users\user\AppData\Local\temp
2013-12-16 16:10 . 2013-12-16 16:10 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-12-07 11:51 . 2013-12-09 16:38 -------- d-----w- C:\AdwCleaner
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-12-05 19:20 . 2012-10-22 09:38 90400 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2013-11-19 11:33 . 2012-10-22 09:38 137208 ----a-w- c:\windows\system32\drivers\avipbb.sys
2013-10-25 02:34 . 2013-10-25 02:34 108816 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
2013-10-08 07:50 . 2013-11-08 09:22 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-10-01 08:15 . 2012-10-22 09:38 37352 ----a-w- c:\windows\system32\drivers\avkmgr.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-21 1233920]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="RtHDVCpl.exe" [2008-06-25 4702208]
"Skytel"="Skytel.exe" [2008-06-25 1826816]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-07-30 133656]
"LManager"="c:\progra~1\LAUNCH~1\LManager.exe" [2009-07-30 772616]
"O2DA"="c:\program files\O2 Assistant\bin\sprtcmd.exe" [2010-04-23 206120]
"avgnt"="c:\program files\Avira\AntiVir Desktop\avgnt.exe" [2013-11-19 683576]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-07-02 254336]
.
c:\users\user\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\user\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2013-11-1 29769432]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
BN-WD54G Wireless Client Utility.lnk - c:\program files\BLUENEXT\BN-WD54G\Installer\Win2k\BCU.exe -s [2011-3-10 593920]
Empowering Technology Launcher.lnk - c:\acer\Empowering Technology\eAPLauncher.exe 9999 [2009-7-30 535336]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2007-1-2 210520]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~2\browse~1\261123~1.78\{c16c1~1\mngr.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2010-11-10 12:49 932288 ----a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2010-11-10 12:49 35736 ----a-w- c:\program files\Adobe\Reader 10.0\Reader\reader_sl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
2009-07-30 13:18 166424 ----a-w- c:\windows\System32\hkcmd.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
2009-07-30 13:18 141848 ----a-w- c:\windows\System32\igfxtray.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"AntiVirusOverride"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceNoNetwork REG_MULTI_SZ   PLA DPS BFE mpssvc
getPlusHelper REG_MULTI_SZ   getPlusHelper
nosGetPlusHelper REG_MULTI_SZ   nosGetPlusHelper
HPZ12 REG_MULTI_SZ   Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ   hpqcxs08
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-12-05 20:01 1210320 ----a-w- c:\program files\Google\Chrome\Application\31.0.1650.63\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-12-16 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-10-13 16:29]
.
2013-12-16 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-10-13 16:29]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.1.254
.
- - - - ORPHANS REMOVED - - - -
.
URLSearchHooks-{00000000-6E41-4FD3-8538-502F5495E5FC} - c:\program files\Ask.com\GenericAskToolbar.dll
MSConfigStartUp-CheckPoint Cleanup - c:\users\user\AppData\Local\Temp\cpes_clean_launcher.exe
MSConfigStartUp-NapsterShell - c:\program files\Napster\napster.exe
AddRemove-LManager - c:\windows\UnInst32.exe
AddRemove-VideoPerformer - c:\program files\VideoPerformer\uninstall.exe
AddRemove-UnityWebPlayer - c:\users\user\AppData\Local\Unity\WebPlayer\Uninstall.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-12-16 16:10
Windows 6.0.6001 Service Pack 1 NTFS
.
scanning hidden processes ...  
.
scanning hidden autostart entries ... 
.
scanning hidden files ...  
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2013-12-16  16:15:17
ComboFix-quarantined-files.txt  2013-12-16 16:15
.
Pre-Run: 28,185,120,768 bytes free
Post-Run: 33,929,957,376 bytes free
.
- - End Of File - - B1F9D35810D150926B19D41B396B23B0
5C616939100B85E558DA92B899A0FC36


#7 Elise

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Posted 16 December 2013 - 12:58 PM

Looks good now, can you tell me if the computer is still slow?


regards, Elise


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#8 JJBlog

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Posted 16 December 2013 - 02:31 PM

It's a lot better thanks.  



#9 Elise

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Posted 16 December 2013 - 02:42 PM

Can you now please update Windows? It looks like it is out of date, which is never a good idea as it keeps your computer vulnerable.


regards, Elise


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#10 JJBlog

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Posted 16 December 2013 - 05:34 PM

Ok have updated windows - thanks for your help.



#11 Elise

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Posted 17 December 2013 - 02:19 AM

Do you have any problem left at this point?

Download Emsisoft Emergency Kit and save it to your desktop. Right-click on EmsisoftEmergencyKit.zip and select Extract All.... Leave all settings as they are and click Extract. You will now have a folder named EmsisoftEmergencyKit on your desktop.
  • Open the EmsisoftEmergencyKit folder and double-click Start.exe.
  • A new window will open. Under "Run Directly:" click Emergency Kit Scanner.
  • When asked to run an online update, click Yes.
  • When the update is finished, click the Back to Security Status link in the left corner. On the main screen click the Scan Now button.
  • Select the Smart Scan option and click the SCAN button.
  • When the scan is finished click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
  • Click the View Report button and in the Reports window double-click on the most recent log. Note, logs are named as follows: a2scan_<date>-<time>.txt.
  • Copy/paste the report contents in your next reply.

regards, Elise


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#12 JJBlog

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Posted 17 December 2013 - 07:29 AM

Only problem this morning was Avira would not come up on sidebar (appears to be working from control centre though).
 
Emsisoft Emergency Kit - Version 4.0
Last update: 17/12/2013 09:24:23
User account: user-PC\user
 
Scan settings:
 
Scan type: Smart Scan
Objects: Rootkits, Memory, Traces, C:\Windows\, C:\Program Files\
 
Detect PUPs: On
Scan archives: Off
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off
 
Scan start: 17/12/2013 09:26:37
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PopCap Games detected: Trace.File.Bejeweled 2 Deluxe 1.0 (A)
 
Scanned 422990
Found 1
 
Scan end: 17/12/2013 10:48:20
Scan time: 1:21:43
 
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PopCap Games Quarantined Trace.File.Bejeweled 2 Deluxe 1.0 (A)
 
Quarantined 1


#13 Elise

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Posted 17 December 2013 - 01:12 PM

Do you have any issue left at this point?


regards, Elise


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#14 JJBlog

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Posted 17 December 2013 - 01:20 PM

No issues, all good now. Shall we stop now?

 

Thanks for your help.



#15 Elise

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Posted 17 December 2013 - 03:54 PM

Yes, you're good to go. :)

ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :)

Please do the following to remove the remaining programs from your PC:
  • Delete the tools used during the disinfection:
    • Press windows key Windows_Logo_key.gif + r on your keyboard at the same time. In the run box type combofix /uninstall, then press OK.

      run-box.jpg
    • This will remove Combofix and other tools we used from your computer.
  • You can delete any other tool or log by simply deleting them.
Please read the following advice on how to prevent reinfecting your PC:
  • Install and update the following programs regularly:
  • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
    A comprehensive tutorial and a list of possible firewalls can be found here.
  • an AntiVirus Software
    It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.
    Some more links you might find of interest:Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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