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problems with my computer


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#1 choc52

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Posted 06 December 2013 - 08:28 PM

 I am having a few different problems with my computer. One is when I click on emails. I have a hard time getting the mouse to click on what I want it to click on. On pinterest sometimes when I click on a topic the screen goes blue but a blue I can kind of see through.My computer is slow. I use google chrome but sometims use internet explore to print coupons on. I have webroot as my virus protection. Thanks for any help.



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#2 noknojon

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Posted 07 December 2013 - 06:59 AM

Hello chock - Please run these scans and copy / post the logs -

 

First -

Download Screen317 Security Check and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.
Note:: If a security program requests permission to access the Internet, allow it to do so.

 

Next -

Please download and run RKill by Grinler. A black DOS box will briefly flash and then disappear.
This is normal and indicates the tool ran successfully. At worst the tool will run for about 2 minutes

Important: Do not reboot your computer until you complete the next step.

 

* Please download AdwCleaner by Xplode and save to your Desktop.
* Double-click on AdwCleaner.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* Click on the Scan button (only once)
* AdwCleaner will begin...be patient as the scan may take some time to complete.
* After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
* Click on the Clean button (only once)
* Press OK when asked to close all programs and follow the onscreen prompts.
* Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
* After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
* Copy and paste the contents of that logfile in your next reply.
* A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

Next -

Please download Junkware Removal Tool by thisisu and save it to your Desktop.
* Close all open programs and shut down any protection/security software now to avoid potential conflicts.
* Double-click on JRT.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* The tool will open and start scanning your system.
* Please be patient as this can take a while to complete depending on your system's specifications.
* On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
* Copy and paste the contents of JRT.txt in your next reply.
These tools will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons, browser helper objects (BHOs) and other junkware to include many related registry entires (values, keys)

 

Next -

Download Malwarebytes' Anti-Malware Free (aka MBAM): to your desktop.
- Do not accept the Free Trial Version at this time -
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Full Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer if requested.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

 

Thank You -



#3 noknojon

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Posted 10 December 2013 - 07:45 PM

Hello -

Do you still require help, or have you solved this now -

 

Thank You -






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