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Windows 7 laptop ZEROACCESS rootkit symptoms found


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16 replies to this topic

#1 jackhammer

jackhammer

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  • Local time:10:37 PM

Posted 06 December 2013 - 07:06 PM

As requested you will find the attach.txt log attached in zipped format and here is my DDS log file:

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428  BrowserJavaVersion: 10.45.2
Run by Eugenia at 16:11:58 on 2013-12-06
#Option Extended Search is enabled.
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3895.2504 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Dell\QuickSet\quickset.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_ActiveX.exe
C:\windows\syswow64\svchost.exe -k netsvcs
C:\windows\system32\taskeng.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.facebook.com/login.php
uURLSearchHooks: {256db8bc-7da7-4248-97cd-44e07216b7f1} - <orphaned>
mWinlogon: Userinit = userinit.exe
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\CoIEPlg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\IPS\IPSBHO.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\CoIEPlg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [Facebook Update] "C:\Users\Eugenia\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
uRunOnce: [Uninstall C:\Users\Eugenia\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727\amd64] C:\windows\System32\cmd.exe /q /c rmdir /s /q "C:\Users\Eugenia\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727\amd64"
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
mRun: [RoxWatchTray] "c:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
dRunOnce: [FlashPlayerUpdate] C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_7_700_224_ActiveX.exe -update activex
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} - hxxp://ccfiles.creative.com/Web/softwareupdate/su/ocx/15102/CTSUEng.cab
DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/121022/CTPID.cab
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{443B8787-FC69-4F5C-BE9F-A5D0D415ED06} : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{443B8787-FC69-4F5C-BE9F-A5D0D415ED06}\641627D6374756164633 : DHCPNameServer = 67.235.59.242
TCP: Interfaces\{443B8787-FC69-4F5C-BE9F-A5D0D415ED06}\641627D6374756164663 : DHCPNameServer = 67.235.59.242
TCP: Interfaces\{443B8787-FC69-4F5C-BE9F-A5D0D415ED06}\7556C636F6D6560247F60224349402D20233 : DHCPNameServer = 151.164.1.8 192.168.1.1
TCP: Interfaces\{443B8787-FC69-4F5C-BE9F-A5D0D415ED06}\C696E6B6379737 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{443B8787-FC69-4F5C-BE9F-A5D0D415ED06}\C696E6B6379737F5355435F52303339363 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{443B8787-FC69-4F5C-BE9F-A5D0D415ED06}\C696E6B6379737F5355435F52333136353 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{443B8787-FC69-4F5C-BE9F-A5D0D415ED06}\C696E6B6379737F5355435F55373334353 : DHCPNameServer = 192.168.1.1
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
x64-Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
x64-Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\windows\System32\drivers\MpFilter.sys [2013-9-27 248240]
R0 PxHlpa64;PxHlpa64;C:\windows\System32\drivers\PxHlpa64.sys [2011-9-16 55856]
R0 SymDS;Symantec Data Store;C:\windows\System32\drivers\NISx64\1404000.028\SymDS64.sys [2013-8-20 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\windows\System32\drivers\NISx64\1404000.028\SymEFA64.sys [2013-8-20 1139800]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\IPSDefs\20131101.001\IDSviA64.sys [2013-11-2 521816]
R1 MpKsl4dd7ca0e;MpKsl4dd7ca0e;C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{558E9290-4300-4310-9C62-B44D863EC235}\MpKsl4dd7ca0e.sys [2013-12-6 46768]
R1 SymNetS;Symantec Network Security WFP Driver;C:\windows\System32\drivers\NISx64\1404000.028\symnets.sys [2013-8-20 433752]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-9-16 89600]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-9-16 13336]
R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe [2013-8-20 144368]
R2 NisDrv;Microsoft Network Inspection System;C:\windows\System32\drivers\NisDrvWFP.sys [2013-9-27 134944]
R2 NOBU;Dell DataSafe Online;C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe [2010-8-25 2823000]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2013-6-26 523944]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2011-9-16 1692480]
R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-9-16 2533400]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\windows\System32\drivers\CtClsFlt.sys [2011-9-16 176096]
R3 HECIx64;Intel® Management Engine Interface;C:\windows\System32\drivers\HECIx64.sys [2011-9-16 56344]
R3 Impcd;Impcd;C:\windows\System32\drivers\Impcd.sys [2011-9-16 158976]
R3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2011-9-16 317440]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-10-23 348376]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2011-9-16 533096]
R3 Sftfs;Sftfs;C:\windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]
R3 Sftplay;Sftplay;C:\windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]
R3 Sftredir;Sftredir;C:\windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]
R3 Sftvol;Sftvol;C:\windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2013-6-26 207528]
S1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\BASHDefs\20131022.001\BHDrvx64.sys [2013-10-22 1524824]
S1 ccSet_NIS;Norton Internet Security Settings Manager;C:\windows\System32\drivers\NISx64\1404000.028\ccSetx64.sys [2013-8-20 169048]
S1 SymIRON;Symantec Iron Driver;C:\windows\System32\drivers\NISx64\1404000.028\Ironx64.sys [2013-8-20 224416]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 DellDigitalDelivery;Dell Digital Delivery Service;C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe [2011-3-24 148360]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\windows\System32\ieetwcollector.exe [2013-12-5 111616]
S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2011-9-16 250984]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-12-22 1255736]
S3 WSDScan;WSD Scan Support via UMB;C:\windows\System32\drivers\WSDScan.sys [2009-7-13 25088]
.
=============== Created Last 60 ================
.
2013-12-06 21:55:29 75888 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{558E9290-4300-4310-9C62-B44D863EC235}\offreg.dll
2013-12-06 21:54:59 46768 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{558E9290-4300-4310-9C62-B44D863EC235}\MpKsl4dd7ca0e.sys
2013-12-06 21:50:07 10285968 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{558E9290-4300-4310-9C62-B44D863EC235}\mpengine.dll
2013-12-06 16:34:47 -------- d-----w- C:\Program Files (x86)\ESET
2013-12-06 16:17:15 -------- d-----w- C:\AdwCleaner
2013-12-06 04:41:46 965000 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2013-12-06 04:41:46 965000 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{18D59A9E-58BD-4C17-963A-1C468414A5A4}\gapaengine.dll
2013-12-05 12:42:05 878080 ----a-w- C:\windows\System32\advapi32.dll
2013-12-05 12:39:56 96168 ----a-w- C:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-12-05 04:46:13 -------- d-----w- C:\windows\Microsoft Antimalware
2013-12-05 01:39:15 10285968 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-12-05 01:37:20 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client
2013-12-05 01:37:17 -------- d-----w- C:\Program Files\Microsoft Security Client
2013-12-05 00:20:03 1930752 ----a-w- C:\windows\System32\authui.dll
2013-12-05 00:20:01 197120 ----a-w- C:\windows\System32\credui.dll
2013-12-05 00:20:01 190464 ----a-w- C:\windows\System32\SmartcardCredentialProvider.dll
2013-12-05 00:20:01 168960 ----a-w- C:\windows\SysWow64\credui.dll
2013-12-05 00:20:01 152576 ----a-w- C:\windows\SysWow64\SmartcardCredentialProvider.dll
2013-12-05 00:16:28 404480 ----a-w- C:\windows\System32\gdi32.dll
2013-12-05 00:16:28 311808 ----a-w- C:\windows\SysWow64\gdi32.dll
2013-12-05 00:16:27 859648 ----a-w- C:\windows\System32\IKEEXT.DLL
2013-12-05 00:16:26 830464 ----a-w- C:\windows\System32\nshwfp.dll
2013-12-05 00:16:26 656896 ----a-w- C:\windows\SysWow64\nshwfp.dll
2013-12-05 00:16:26 324096 ----a-w- C:\windows\System32\FWPUCLNT.DLL
2013-12-05 00:16:26 216576 ----a-w- C:\windows\SysWow64\FWPUCLNT.DLL
2013-12-04 04:01:21 -------- d-----w- C:\windows\System32\MpEngineStore
2013-12-04 03:27:04 -------- d-----w- C:\Program Files (x86)\Norton Security Suite
2013-12-04 02:12:23 1796096 ----a-w- C:\windows\SysWow64\authui.dll
2013-10-10 17:43:04 785624 ----a-w- C:\windows\System32\drivers\Wdf01000.sys
2013-10-10 17:43:04 633856 ----a-w- C:\windows\System32\comctl32.dll
2013-10-10 17:43:04 530432 ----a-w- C:\windows\SysWow64\comctl32.dll
2013-10-10 17:43:03 185344 ----a-w- C:\windows\System32\drivers\usbvideo.sys
2013-10-10 17:43:03 100864 ----a-w- C:\windows\System32\drivers\usbcir.sys
.
==================== Find6M  ====================
.
2013-12-05 12:42:05 859648 ----a-w- C:\windows\System32\tdh.dll
2013-11-19 10:21:41 267936 ------w- C:\windows\System32\MpSigStub.exe
2013-10-08 23:08:59 71048 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-10-08 23:08:59 692616 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2013-10-05 20:25:35 1474048 ----a-w- C:\windows\System32\crypt32.dll
2013-10-05 19:57:25 1168384 ----a-w- C:\windows\SysWow64\crypt32.dll
2013-09-28 01:09:10 497152 ----a-w- C:\windows\System32\drivers\afd.sys
2013-09-27 15:53:06 248240 ----a-w- C:\windows\System32\drivers\MpFilter.sys
2013-09-27 15:53:06 134944 ----a-w- C:\windows\System32\drivers\NisDrvWFP.sys
2013-09-25 02:26:40 95680 ----a-w- C:\windows\System32\drivers\ksecdd.sys
2013-09-25 02:26:40 154560 ----a-w- C:\windows\System32\drivers\ksecpkg.sys
2013-09-25 02:23:33 28672 ----a-w- C:\windows\System32\sspisrv.dll
2013-09-25 02:23:33 135680 ----a-w- C:\windows\System32\sspicli.dll
2013-09-25 02:23:01 28160 ----a-w- C:\windows\System32\secur32.dll
2013-09-25 02:22:59 340992 ----a-w- C:\windows\System32\schannel.dll
2013-09-25 02:21:50 307200 ----a-w- C:\windows\System32\ncrypt.dll
2013-09-25 02:21:07 1447936 ----a-w- C:\windows\System32\lsasrv.dll
2013-09-25 01:58:17 96768 ----a-w- C:\windows\SysWow64\sspicli.dll
2013-09-25 01:57:26 22016 ----a-w- C:\windows\SysWow64\secur32.dll
2013-09-25 01:57:24 247808 ----a-w- C:\windows\SysWow64\schannel.dll
2013-09-25 01:56:42 220160 ----a-w- C:\windows\SysWow64\ncrypt.dll
2013-09-25 01:03:24 30720 ----a-w- C:\windows\System32\lsass.exe
2013-09-08 02:30:37 1903552 ----a-w- C:\windows\System32\drivers\tcpip.sys
2013-09-08 02:27:14 327168 ----a-w- C:\windows\System32\mswsock.dll
2013-09-08 02:03:58 231424 ----a-w- C:\windows\SysWow64\mswsock.dll
2013-08-28 01:21:06 3155968 ----a-w- C:\windows\System32\win32k.sys
2013-08-28 01:12:33 461312 ----a-w- C:\windows\System32\scavengeui.dll
2013-08-20 17:22:30 177312 ----a-w- C:\windows\System32\drivers\SYMEVENT64x86.SYS
2013-08-05 02:25:45 155584 ----a-w- C:\windows\System32\drivers\ataport.sys
2013-08-02 02:14:57 215040 ----a-w- C:\windows\System32\winsrv.dll
2013-08-02 02:13:34 424448 ----a-w- C:\windows\System32\KernelBase.dll
2013-08-02 01:50:42 274944 ----a-w- C:\windows\SysWow64\KernelBase.dll
2013-08-02 01:09:17 338432 ----a-w- C:\windows\System32\conhost.exe
2013-08-02 00:59:09 112640 ----a-w- C:\windows\System32\smss.exe
2013-08-02 00:43:05 6144 ---ha-w- C:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2013-08-02 00:43:05 4608 ---ha-w- C:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2013-08-02 00:43:05 3584 ---ha-w- C:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2013-08-02 00:43:05 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2013-08-01 12:09:36 983488 ----a-w- C:\windows\System32\drivers\dxgkrnl.sys
2013-07-25 09:25:54 1888768 ----a-w- C:\windows\System32\WMVDECOD.DLL
2013-07-25 08:57:27 1620992 ----a-w- C:\windows\SysWow64\WMVDECOD.DLL
2013-07-20 10:33:12 102608 ----a-w- C:\windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll
2013-07-20 10:33:08 124112 ----a-w- C:\windows\System32\PresentationCFFRasterizerNative_v0300.dll
2013-07-19 01:58:42 2048 ----a-w- C:\windows\System32\tzres.dll
2013-07-19 01:41:01 2048 ----a-w- C:\windows\SysWow64\tzres.dll
2013-07-09 05:52:52 224256 ----a-w- C:\windows\System32\wintrust.dll
2013-07-09 05:51:16 1217024 ----a-w- C:\windows\System32\rpcrt4.dll
2013-07-09 05:46:20 184320 ----a-w- C:\windows\System32\cryptsvc.dll
2013-07-09 05:46:20 139776 ----a-w- C:\windows\System32\cryptnet.dll
2013-07-09 04:52:33 663552 ----a-w- C:\windows\SysWow64\rpcrt4.dll
2013-07-09 04:52:10 175104 ----a-w- C:\windows\SysWow64\wintrust.dll
2013-07-09 04:46:31 140288 ----a-w- C:\windows\SysWow64\cryptsvc.dll
2013-07-09 04:46:31 103936 ----a-w- C:\windows\SysWow64\cryptnet.dll
2013-07-04 12:57:22 259584 ----a-w- C:\windows\System32\WebClnt.dll
2013-07-04 12:50:46 102400 ----a-w- C:\windows\System32\davclnt.dll
2013-07-04 12:18:29 458712 ----a-w- C:\windows\System32\drivers\cng.sys
2013-07-04 11:57:28 205824 ----a-w- C:\windows\SysWow64\WebClnt.dll
2013-07-04 11:51:04 81920 ----a-w- C:\windows\SysWow64\davclnt.dll
2013-07-04 10:11:35 140800 ----a-w- C:\windows\System32\drivers\mrxdav.sys
2013-07-03 04:05:05 76800 ----a-w- C:\windows\System32\drivers\hidclass.sys
2013-07-03 04:05:04 32896 ----a-w- C:\windows\System32\drivers\hidparse.sys
2013-06-27 00:21:50 23208 ----a-w- C:\windows\System32\drivers\Sftvollh.sys
2013-06-27 00:21:48 28840 ----a-w- C:\windows\System32\drivers\Sftredirlh.sys
2013-06-27 00:21:46 273576 ----a-w- C:\windows\System32\drivers\Sftplaylh.sys
2013-06-27 00:21:46 1777320 ----a-w- C:\windows\System32\sftldr.dll
2013-06-27 00:21:46 1130664 ----a-w- C:\windows\SysWow64\sftldr_wow64.dll
2013-06-27 00:21:44 767144 ----a-w- C:\windows\System32\drivers\Sftfslh.sys
2013-06-15 04:32:16 39936 ----a-w- C:\windows\System32\drivers\tssecsrv.sys
.
============= FINISH: 16:12:32.87 ===============
 

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
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  • Gender:Male
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  • Local time:12:37 AM

Posted 07 December 2013 - 02:44 AM


Hello jackhammer

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 jackhammer

jackhammer
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  • Members
  • 11 posts
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  • Local time:10:37 PM

Posted 07 December 2013 - 11:27 AM

# AdwCleaner v3.014 - Report created 07/12/2013 at 09:19:59
# Updated 01/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Eugenia - EUGENIA-PC
# Running from : C:\Users\Eugenia\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

-\\ Google Chrome v31.0.1650.63

[ File : C:\Users\Eugenia\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [2435 octets] - [06/12/2013 10:17:27]
AdwCleaner[R1].txt - [888 octets] - [07/12/2013 09:19:16]
AdwCleaner[S0].txt - [2548 octets] - [06/12/2013 10:24:13]
AdwCleaner[S1].txt - [810 octets] - [07/12/2013 09:19:59]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [869 octets] ##########

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by Eugenia on Sat 12/07/2013 at  9:38:24.10
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{F51E8AB0-11DC-4304-8853-599256D94D1C}

 

~~~ Files

Successfully deleted: [File] C:\windows\syswow64\sho1EF7.tmp
Successfully deleted: [File] C:\windows\syswow64\sho3B14.tmp
Successfully deleted: [File] C:\windows\syswow64\sho5F40.tmp
Successfully deleted: [File] C:\windows\syswow64\sho5F80.tmp
Successfully deleted: [File] C:\windows\syswow64\sho79EA.tmp
Successfully deleted: [File] C:\windows\syswow64\shoE43B.tmp
Successfully deleted [File] C:\windows\svchost.exe  [Check for TDL4 Rootkit!]

 

~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{01CD8209-1532-4F0D-9E34-2A54C206EA03}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{0350E933-31D8-481F-8140-F32E335D9514}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{077573EA-DB25-4D37-B66C-2E0443DD4E80}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{0D66B683-4983-4370-AA1C-63C47CD14040}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{1006A125-CC8A-4D3B-872E-28BBE7A6A9BB}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{136EC38C-0825-48CE-B835-7EB0D15EFF07}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{14E1DC92-34CB-4D21-A34B-65709E42DD98}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{1BF6CEA1-7111-4438-8AD4-688B89E16BD1}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{1F7ED4A2-9D0D-4A6B-8DD1-DFA1B4060022}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{2390E573-9621-4AC4-9ADE-5EA76C4DC6A3}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{281C43CA-BF78-4416-8A0A-53217D244446}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{2FFD7D97-5DEE-4AE8-86B8-899F81FFA0D7}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{302CE37D-AC9E-4A8D-BED9-C193FE55B48B}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{3337122D-5B67-4508-8BBB-81009DF5B167}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{382B7319-F0DE-4707-A59B-6104ADB0C953}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{3D24E8D7-6857-4332-96E4-875D70E2D568}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{3FD3CC8B-E32C-4520-B769-77196743639B}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{43B04C49-50ED-4457-86D9-B81626C3E4CA}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{46C8159B-6732-42A8-8DA5-DF7CE4A87663}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{4A2F6152-E1E2-4C87-A4B0-B1761EC71BE3}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{4B3E6C9C-9F81-4AE2-8D2A-B05A33F9EFC1}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{4CCC3F0C-74A9-4464-95D5-15171C971CAE}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{54D45904-FD63-4AE1-B3B4-70866EBB6C09}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{5AD6AE6B-9D91-4712-B283-83F87560D3B8}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{5C81F79F-D5A0-45B8-9300-34631789922C}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{5E4BB0BC-69E3-467C-86C8-C8B13C05718D}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{614EFC8A-F98C-48BF-93DC-3CEDD139CB9F}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{6AEDEC13-46BF-4784-93C2-392DB34648F1}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{710918D5-FE63-48CC-BF3D-47086DFCA204}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{71A85FF2-B48B-4F5B-906E-90F08C1139BD}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{73A71433-ED7A-4FF6-AF45-69A703C8A268}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{74F9A254-94B4-4851-A5EB-6BF83FD70146}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{75D12FFF-AA39-4A69-8EF0-9C975B704D87}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{7DE2F078-1982-4BA3-B7FC-FF638052E7A9}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{8785C5BB-4A93-4D1D-8952-C7A359DDE315}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{87D33EAB-D4BD-4151-ADC8-561ACCB00E53}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{87F5908D-2AAE-4AC0-8AEE-3637701AE294}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{87F5E708-B1F2-4825-B652-7A0B9EDD2E29}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{88C342DC-9C14-40F4-99C2-FC90DC07ECFD}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{8A6A9AD4-4433-4DCD-ADD7-1123693FF035}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{8B802CF3-6B2C-46C5-A18D-216140AF7DCF}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{8BC48AC2-E45D-415F-BA66-CC62CD5D0D52}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{925E7656-F22D-4CB0-9355-4CCBF0E70F5E}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{99D5A49D-C01A-4DB9-9DB3-0BFAC1AC0B1E}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{9CF46308-232C-4700-A50A-E6C6F405B70A}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{9EDB16CF-ACF6-403A-92ED-13309EF9E2DD}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{A2B033A6-B798-4124-A482-5A79E229E958}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{B3457F18-BC5D-4269-816A-12C5709CBAC6}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{B39A6793-3CB5-49ED-80DE-33B9EE347C6C}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{B4085B95-5A27-4F50-9C53-497355C5855F}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{B9EEFC85-6ABC-49BA-A8F9-CA9AB49262C2}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{C235CC88-6781-4516-B0E1-A49E1A07BC59}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{CA8DFC6B-0E5E-410E-813A-D384D5B87921}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{CB651327-7583-4A46-8290-4215DB5F6BF2}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{D60AA307-FD54-4172-BB3F-0E797C66C9E2}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{D7A1A0D7-9C2C-497E-9206-7B42714AB938}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{DA9981E7-001A-4EE2-8117-6B9AB51782F6}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{DBA7ADCB-F270-4BC9-8C50-18F365B95726}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{DD17EFF2-FBA6-4F58-BE59-05DCE92695CB}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{DF39251D-BD32-442F-92FF-0D639D61EB9B}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{E449D79B-480A-4605-80FD-181ED1B180C1}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{F168A0CE-AE49-4E89-BF56-7A3FDA784D17}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{F18CAD3D-1419-4494-89AC-87AECCD2E0D1}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{F3A7FF10-A81C-40CB-9827-A3E365C2D873}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{F7C9A1C2-1B84-4DBA-AABA-80AC8B87C9EC}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{FA908906-DB09-4A33-8315-298704AE8C98}
Successfully deleted: [Empty Folder] C:\Users\Eugenia\appdata\local\{FFC9432E-9B0D-47FE-A234-8A3290D8DACD}

 

~~~ Chrome

Dumping contents of C:\Users\Eugenia\appdata\local\Google\Chrome\User Data\Default\Default
C:\Users\Eugenia\appdata\local\Google\Chrome\User Data\Default\Default\aaggdfdadcdaddgcgcdcgfdcdedhgdgf
C:\Users\Eugenia\appdata\local\Google\Chrome\User Data\Default\Default\aaggdfdadcdaddgcgcdcgfdcdedhgdgf\manifest.json

Successfully deleted: [Folder] C:\Users\Eugenia\appdata\local\Google\Chrome\User Data\Default\Default [Default Extension 1.0]

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 12/07/2013 at  9:57:37.77
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

After running the requested scans I rebooted and I see the following. First MSE alert reports it is cleaning a detected threat and no action is required. A few seconds later a second alert window (MSE) appears stating a potential threat has been detected and requires further action. When I click "Show Details" the detected item is "Virus:Win64/Alureon.gen!A". I did not take any action. It should also be noted I still have MSE real time protection turned off from the request when running JRT.

 



#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:37 AM

Posted 07 December 2013 - 11:57 AM


Hello jackhammer

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 jackhammer

jackhammer
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:10:37 PM

Posted 07 December 2013 - 12:56 PM

I downloaded and ran ComboFix without any problems or issues. I still see the same symptoms as before. After running Combofix I rebooted and I see the following. First MSE alert reports it is cleaning a detected threat and no action is required. A few seconds later a second alert window (MSE) appears stating a potential threat has been detected and requires further action. When I click "Show Details" the detected item is "Virus:Win64/Alureon.gen!A". I did not take any action. It should also be noted I still have MSE real time protection turned off from the request when running ComboFix.

 

Here is the log generated by ComboFix:

 

ComboFix 13-12-07.01 - Eugenia 12/07/2013  11:13:00.1.4 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3895.2533 [GMT -6:00]
Running from: c:\users\Eugenia\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Microsoft Security Essentials *Disabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\program files (x86)\Google\Desktop\Install
c:\program files (x86)\Google\Desktop\Install\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\9519~1\A535~1\E628~1\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\L\00000004.@
c:\program files (x86)\Google\Desktop\Install\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\9519~1\A535~1\E628~1\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\L\201d3dde
c:\program files (x86)\Google\Desktop\Install\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\9519~1\A535~1\E628~1\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\L\76603ac3
.
.
(((((((((((((((((((((((((   Files Created from 2013-11-07 to 2013-12-07  )))))))))))))))))))))))))))))))
.
.
2013-12-07 17:22 . 2013-12-07 17:22 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-12-07 16:01 . 2013-12-07 16:01 75888 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{706C6772-BD72-463F-ACE6-B025E1B3F449}\offreg.dll
2013-12-07 16:01 . 2013-12-07 16:01 46768 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{706C6772-BD72-463F-ACE6-B025E1B3F449}\MpKsl0f4a74fa.sys
2013-12-07 15:42 . 2013-11-08 01:12 10285968 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{706C6772-BD72-463F-ACE6-B025E1B3F449}\mpengine.dll
2013-12-07 15:38 . 2013-12-07 15:38 -------- d-----w- c:\windows\ERUNT
2013-12-06 21:50 . 2013-11-08 01:12 10285968 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-12-06 16:34 . 2013-12-06 16:34 -------- d-----w- c:\program files (x86)\ESET
2013-12-06 16:17 . 2013-12-07 15:20 -------- d-----w- C:\AdwCleaner
2013-12-06 04:41 . 2013-12-05 01:38 965000 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2013-12-06 04:41 . 2013-12-05 01:38 965000 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{18D59A9E-58BD-4C17-963A-1C468414A5A4}\gapaengine.dll
2013-12-05 12:45 . 2013-10-15 00:00 28368 ----a-w- c:\windows\system32\IEUDINIT.EXE
2013-12-05 12:42 . 2013-12-05 12:42 878080 ----a-w- c:\windows\system32\advapi32.dll
2013-12-05 12:39 . 2013-12-05 12:39 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-12-05 04:46 . 2013-12-06 17:44 -------- d-----w- c:\windows\Microsoft Antimalware
2013-12-05 01:37 . 2013-12-05 01:37 -------- d-----w- c:\program files (x86)\Microsoft Security Client
2013-12-05 01:37 . 2013-12-05 01:37 -------- d-----w- c:\program files\Microsoft Security Client
2013-12-05 00:20 . 2013-10-04 02:24 1930752 ----a-w- c:\windows\system32\authui.dll
2013-12-05 00:20 . 2013-10-04 02:28 190464 ----a-w- c:\windows\system32\SmartcardCredentialProvider.dll
2013-12-05 00:20 . 2013-10-04 02:25 197120 ----a-w- c:\windows\system32\credui.dll
2013-12-05 00:20 . 2013-10-04 01:58 152576 ----a-w- c:\windows\SysWow64\SmartcardCredentialProvider.dll
2013-12-05 00:20 . 2013-10-04 01:56 168960 ----a-w- c:\windows\SysWow64\credui.dll
2013-12-05 00:16 . 2013-10-03 02:23 404480 ----a-w- c:\windows\system32\gdi32.dll
2013-12-05 00:16 . 2013-10-03 02:00 311808 ----a-w- c:\windows\SysWow64\gdi32.dll
2013-12-05 00:16 . 2013-10-12 02:29 859648 ----a-w- c:\windows\system32\IKEEXT.DLL
2013-12-05 00:16 . 2013-10-12 02:30 830464 ----a-w- c:\windows\system32\nshwfp.dll
2013-12-05 00:16 . 2013-10-12 02:29 324096 ----a-w- c:\windows\system32\FWPUCLNT.DLL
2013-12-05 00:16 . 2013-10-12 02:03 656896 ----a-w- c:\windows\SysWow64\nshwfp.dll
2013-12-05 00:16 . 2013-10-12 02:01 216576 ----a-w- c:\windows\SysWow64\FWPUCLNT.DLL
2013-12-04 04:01 . 2013-12-05 02:31 -------- d-----w- c:\windows\system32\MpEngineStore
2013-12-04 03:27 . 2013-12-05 00:01 -------- d-----w- c:\program files (x86)\Norton Security Suite
2013-12-04 02:16 . 2013-12-04 02:16 -------- d-----w- c:\users\Eugenia\AppData\Roaming\Oracle
2013-12-04 02:12 . 2013-10-04 01:56 1796096 ----a-w- c:\windows\SysWow64\authui.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-12-05 12:42 . 2013-12-05 12:42 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2013-11-19 10:21 . 2010-11-21 03:27 267936 ------w- c:\windows\system32\MpSigStub.exe
2013-11-07 22:00 . 2011-12-23 04:23 82896128 ----a-w- c:\windows\system32\MRT.exe
2013-10-08 23:08 . 2012-05-09 21:39 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-10-08 23:08 . 2012-01-19 04:03 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-09-27 15:53 . 2013-09-27 15:53 248240 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2013-09-27 15:53 . 2013-09-27 15:53 134944 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-21 1475584]
"Facebook Update"="c:\users\Eugenia\AppData\Local\Facebook\Update\FacebookUpdate.exe" [2012-08-08 138096]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Dell Webcam Central"="c:\program files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" [2011-04-13 503942]
"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" [2011-01-12 283160]
"Dell Registration"="c:\program files (x86)\System Registration\prodreg.exe" [2010-11-10 4144448]
"RoxWatchTray"="c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe" [2010-11-25 240112]
"Desktop Disc Tool"="c:\program files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe" [2010-11-17 514544]
"Dell DataSafe Online"="c:\program files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe" [2010-08-26 1117528]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" [2013-09-03 40312]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"AccuWeatherWidget"="c:\program files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" [2011-05-30 885760]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"mixer"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
R1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\BASHDefs\20131022.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\BASHDefs\20131022.001\BHDrvx64.sys [x]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NISx64\1404000.028\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\ccSetx64.sys [x]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1404000.028\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\Ironx64.SYS [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 DellDigitalDelivery;Dell Digital Delivery Service;c:\program files (x86)\Dell Digital Delivery\DeliveryService.exe;c:\program files (x86)\Dell Digital Delivery\DeliveryService.exe [x]
R2 RoxWatch12;Roxio Hard Drive Watcher 12;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe;c:\windows\SYSNATIVE\IEEtwCollector.exe [x]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys;c:\windows\SYSNATIVE\DRIVERS\NisDrvWFP.sys [x]
R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe;c:\program files\Microsoft Security Client\NisSrv.exe [x]
R3 RoxMediaDB12OEM;RoxMediaDB12OEM;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys;c:\windows\SYSNATIVE\drivers\WSDScan.sys [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys;c:\windows\SYSNATIVE\Drivers\PxHlpa64.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1404000.028\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1404000.028\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\SYMEFA64.SYS [x]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\IPSDefs\20131101.001\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\IPSDefs\20131101.001\IDSvia64.sys [x]
S1 MpKsl0f4a74fa;MpKsl0f4a74fa;c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{706C6772-BD72-463F-ACE6-B025E1B3F449}\MpKsl0f4a74fa.sys;c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{706C6772-BD72-463F-ACE6-B025E1B3F449}\MpKsl0f4a74fa.sys [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NISx64\1404000.028\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\NISx64\1404000.028\SYMNETS.SYS [x]
S2 AESTFilters;Andrea ST Filters Service;c:\program files\IDT\WDM\AESTSr64.exe;c:\program files\IDT\WDM\AESTSr64.exe [x]
S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [x]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe;c:\program files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe [x]
S2 NOBU;Dell DataSafe Online;c:\program files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe SERVICE;c:\program files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe SERVICE [x]
S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [x]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [x]
S2 UNS;Intel® Management & Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys;c:\windows\SYSNATIVE\DRIVERS\CtClsFlt.sys [x]
S3 HECIx64;Intel® Management Engine Interface;c:\windows\system32\DRIVERS\HECIx64.sys;c:\windows\SYSNATIVE\DRIVERS\HECIx64.sys [x]
S3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys;c:\windows\SYSNATIVE\DRIVERS\Impcd.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftfslh.sys [x]
S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftplaylh.sys [x]
S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftredirlh.sys [x]
S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftvollh.sys [x]
S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - MPKSL0F4A74FA
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-12-06 10:12 1210320 ----a-w- c:\program files (x86)\Google\Chrome\Application\31.0.1650.63\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-12-07 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-05-09 23:09]
.
2013-12-06 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-1079892931-829962549-2198658535-1000Core.job
- c:\users\Eugenia\AppData\Local\Facebook\Update\FacebookUpdate.exe [2012-08-08 18:29]
.
2013-12-07 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-1079892931-829962549-2198658535-1000UA.job
- c:\users\Eugenia\AppData\Local\Facebook\Update\FacebookUpdate.exe [2012-08-08 18:29]
.
2013-12-07 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-03-26 01:32]
.
2013-12-07 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-03-26 01:32]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-03-30 167960]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-03-30 391704]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-03-30 418840]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2011-03-29 608112]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2011-05-27 1128448]
"DellStage"="c:\program files (x86)\Dell Stage\Dell Stage\stage_primary.exe" [2011-05-30 2055816]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-10-23 1266912]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = https://www.facebook.com/login.php
mLocal Page = c:\windows\SysWOW64\blank.htm
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
.
- - - - ORPHANS REMOVED - - - -
.
URLSearchHooks-{256db8bc-7da7-4248-97cd-44e07216b7f1} - (no file)
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
Wow6432Node-HKU-Default-RunOnce-FlashPlayerUpdate - c:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_7_700_224_ActiveX.exe
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
WebBrowser-{256DB8BC-7DA7-4248-97CD-44E07216B7F1} - (no file)
AddRemove-WT089446 - c:\program files (x86)\WildTangent\Dell Games\Wedding Dash - Ready
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-12-07  11:33:13
ComboFix-quarantined-files.txt  2013-12-07 17:33
.
Pre-Run: 427,024,371,712 bytes free
Post-Run: 426,627,682,304 bytes free
.
- - End Of File - - 4454272DE33809BE866E2F14F8E75182
 



#6 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 07 December 2013 - 02:13 PM


Hello jackhammer


:multiple Anti Virus programs:
  • It looks like you are operating your computer with multiple Anti Virus programs running in memory at once:


    AV: Microsoft Security Essentials
    AV: Norton Internet Security



    Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.

    Please remove all but one of them.

Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit
2.Unzip the contents to a folder in a convenient location.
3.Open the folder where the contents were unzipped and run mbar.exe
4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.
6.Wait while the system shuts down and the cleanup process is performed.
7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
  • •Internet access
    •Windows Update
    •Windows Firewall
9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.
10.Verify that your system is now functioning normally.


--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from MBAR and Roguekiller and also let me know how the computer is doing at this time.

Gringo






When you are complete please send me both reports

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 jackhammer

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Posted 07 December 2013 - 04:22 PM

To begin I removed Microsoft Security Essentials. I chose this package because my attempts to uninstall Norton were unsuccessful.

 

I ran Malwarebytes Anti-Rootkit and RogueKiller.

 

I did verify internet access, windows update and windows firewall functionality.

 

The only problem I see now is that I can not run Norton or uninstall it. That was where everything began and led me to where we are now.

 

The two malwarebyte logs are as follows:

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1007
www.malwarebytes.org

Database version: v2013.12.07.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16428
Eugenia :: EUGENIA-PC [administrator]

12/7/2013 1:52:29 PM
mbar-log-2013-12-07 (13-52-29).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Kernel memory modifications detected. Deep Anti-Rootkit Scan engaged.
Objects scanned: 236316
Time elapsed: 13 minute(s), 31 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 7
C:\Users\Eugenia\AppData\Local\Google\Desktop\Install\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\❤≸⋙ (Trojan.0Access) -> Delete on reboot.
C:\Users\Eugenia\AppData\Local\Google\Desktop\Install\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\❤≸⋙\Ⱒ☠⍨ (Trojan.0Access) -> Delete on reboot.
C:\Users\Eugenia\AppData\Local\Google\Desktop\Install\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\❤≸⋙\Ⱒ☠⍨\ﯹ๛ (Trojan.0Access) -> Delete on reboot.
C:\Users\Eugenia\AppData\Local\Google\Desktop\Install\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{3b99f81f-31d5-dbab-1bcf-87d0107a285a} (Trojan.0Access) -> Delete on reboot.
C:\Users\Eugenia\AppData\Local\Google\Desktop\Install\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\L (Trojan.0Access) -> Delete on reboot.
C:\Users\Eugenia\AppData\Local\Google\Desktop\Install\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\U (Trojan.0Access) -> Delete on reboot.
C:\Users\Eugenia\AppData\Local\Google\Desktop\Install\{3b99f81f-31d5-dbab-1bcf-87d0107a285a} (Trojan.0Access) -> Delete on reboot.

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 3
Physical Sector #43 on Drive #0 (Rootkit.Pihar.c.MBR) -> Replace on reboot.
Master Boot Record on Drive #0 (Rootkit.Pihar.c.MBR) -> Replace on reboot.
Physical Sector #976772624 on Drive #0 (Forged physical sector) -> Replace on reboot.

(end)

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1007
www.malwarebytes.org

Database version: v2013.12.07.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16428
Eugenia :: EUGENIA-PC [administrator]

12/7/2013 2:11:08 PM
mbar-log-2013-12-07 (14-11-08).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 235711
Time elapsed: 12 minute(s), 53 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

And here is the log from RogueKiller

 

RogueKiller V8.7.11 _x64_ [Nov 25 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Eugenia [Admin rights]
Mode : Remove -- Date : 12/07/2013 14:59:28
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 4 ¤¤¤
[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED
[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> [0x2] The system cannot find the file specified.
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][Folder] Install : C:\Users\Eugenia\AppData\Local\Google\Desktop\Install [-] --> DELETED

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

127.0.0.1       localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) WDC WD5000BPVT-75HXZT3 +++++
--- User ---
[MBR] 220d130ad0a9e6a0d276000fbfaf1d5d
[BSP] a3f8414cc5055cca9d550b1afafa1645 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 15000 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30926848 | Size: 461838 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_D_12072013_145928.txt >>
RKreport[0]_S_12072013_145756.txt

 

 

 



#8 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 07 December 2013 - 08:40 PM


Hello jackhammer

We will work on Norton during the next post

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 jackhammer

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Posted 07 December 2013 - 10:00 PM

Here is the latest combofix log

 

ComboFix 13-12-07.01 - Eugenia 12/07/2013  20:32:28.2.4 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3895.2386 [GMT -6:00]
Running from: c:\users\Eugenia\Desktop\ComboFix.exe
Command switches used :: c:\users\Eugenia\Desktop\CFScript.txt
AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\PFRO.log
.
.
(((((((((((((((((((((((((   Files Created from 2013-11-08 to 2013-12-08  )))))))))))))))))))))))))))))))
.
.
2013-12-08 02:37 . 2013-12-08 02:37 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-12-07 20:29 . 2013-12-07 20:29 -------- d-----w- c:\windows\Migration
2013-12-07 19:52 . 2013-12-07 19:52 -------- d-----w- c:\programdata\Malwarebytes
2013-12-07 19:52 . 2013-12-07 20:11 116440 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2013-12-07 19:48 . 2013-12-07 20:10 91352 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2013-12-07 17:12 . 2013-09-04 01:37 99840 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2013-12-07 17:12 . 2013-09-04 01:37 52736 ----a-w- c:\windows\system32\drivers\usbehci.sys
2013-12-07 17:12 . 2013-09-04 01:37 343040 ----a-w- c:\windows\system32\drivers\usbhub.sys
2013-12-07 17:12 . 2013-09-04 01:37 325120 ----a-w- c:\windows\system32\drivers\usbport.sys
2013-12-07 17:12 . 2013-09-04 01:37 30720 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2013-12-07 17:12 . 2013-09-04 01:37 25600 ----a-w- c:\windows\system32\drivers\usbohci.sys
2013-12-07 17:12 . 2013-09-04 01:37 7808 ----a-w- c:\windows\system32\drivers\usbd.sys
2013-12-07 15:38 . 2013-12-07 15:38 -------- d-----w- c:\windows\ERUNT
2013-12-06 16:34 . 2013-12-06 16:34 -------- d-----w- c:\program files (x86)\ESET
2013-12-06 16:17 . 2013-12-07 15:20 -------- d-----w- C:\AdwCleaner
2013-12-05 12:45 . 2013-10-15 00:00 28368 ----a-w- c:\windows\system32\IEUDINIT.EXE
2013-12-05 12:42 . 2013-12-05 12:42 878080 ----a-w- c:\windows\system32\advapi32.dll
2013-12-05 12:39 . 2013-12-05 12:39 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-12-05 04:46 . 2013-12-06 17:44 -------- d-----w- c:\windows\Microsoft Antimalware
2013-12-05 00:20 . 2013-10-04 02:24 1930752 ----a-w- c:\windows\system32\authui.dll
2013-12-05 00:20 . 2013-10-04 02:28 190464 ----a-w- c:\windows\system32\SmartcardCredentialProvider.dll
2013-12-05 00:20 . 2013-10-04 02:25 197120 ----a-w- c:\windows\system32\credui.dll
2013-12-05 00:20 . 2013-10-04 01:58 152576 ----a-w- c:\windows\SysWow64\SmartcardCredentialProvider.dll
2013-12-05 00:20 . 2013-10-04 01:56 168960 ----a-w- c:\windows\SysWow64\credui.dll
2013-12-05 00:16 . 2013-10-03 02:23 404480 ----a-w- c:\windows\system32\gdi32.dll
2013-12-05 00:16 . 2013-10-03 02:00 311808 ----a-w- c:\windows\SysWow64\gdi32.dll
2013-12-05 00:16 . 2013-10-12 02:29 859648 ----a-w- c:\windows\system32\IKEEXT.DLL
2013-12-05 00:16 . 2013-10-12 02:30 830464 ----a-w- c:\windows\system32\nshwfp.dll
2013-12-05 00:16 . 2013-10-12 02:29 324096 ----a-w- c:\windows\system32\FWPUCLNT.DLL
2013-12-05 00:16 . 2013-10-12 02:03 656896 ----a-w- c:\windows\SysWow64\nshwfp.dll
2013-12-05 00:16 . 2013-10-12 02:01 216576 ----a-w- c:\windows\SysWow64\FWPUCLNT.DLL
2013-12-04 04:01 . 2013-12-05 02:31 -------- d-----w- c:\windows\system32\MpEngineStore
2013-12-04 03:27 . 2013-12-05 00:01 -------- d-----w- c:\program files (x86)\Norton Security Suite
2013-12-04 02:16 . 2013-12-04 02:16 -------- d-----w- c:\users\Eugenia\AppData\Roaming\Oracle
2013-12-04 02:12 . 2013-10-04 01:56 1796096 ----a-w- c:\windows\SysWow64\authui.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-12-05 12:42 . 2013-12-05 12:42 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2013-11-19 10:21 . 2010-11-21 03:27 267936 ------w- c:\windows\system32\MpSigStub.exe
2013-11-07 22:00 . 2011-12-23 04:23 82896128 ----a-w- c:\windows\system32\MRT.exe
2013-10-08 23:08 . 2012-05-09 21:39 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-10-08 23:08 . 2012-01-19 04:03 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-09-12 03:21 . 2013-09-12 03:21 863344 ----a-w- c:\windows\SysWow64\msvcr110_clr0400.dll
2013-09-12 03:21 . 2013-09-12 03:21 501872 ----a-w- c:\windows\SysWow64\msvcp110_clr0400.dll
2013-09-12 03:21 . 2013-09-12 03:21 28776 ----a-w- c:\windows\SysWow64\aspnet_counters.dll
2013-09-12 03:21 . 2013-09-12 03:21 18000 ----a-w- c:\windows\SysWow64\msvcr100_clr0400.dll
2013-09-12 01:39 . 2013-09-12 01:39 855664 ----a-w- c:\windows\system32\msvcr110_clr0400.dll
2013-09-12 01:39 . 2013-09-12 01:39 614000 ----a-w- c:\windows\system32\msvcp110_clr0400.dll
2013-09-12 01:39 . 2013-09-12 01:39 30312 ----a-w- c:\windows\system32\aspnet_counters.dll
2013-09-12 01:39 . 2013-09-12 01:39 18000 ----a-w- c:\windows\system32\msvcr100_clr0400.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-21 1475584]
"Facebook Update"="c:\users\Eugenia\AppData\Local\Facebook\Update\FacebookUpdate.exe" [2012-08-08 138096]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Dell Webcam Central"="c:\program files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" [2011-04-13 503942]
"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" [2011-01-12 283160]
"Dell Registration"="c:\program files (x86)\System Registration\prodreg.exe" [2010-11-10 4144448]
"RoxWatchTray"="c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe" [2010-11-25 240112]
"Desktop Disc Tool"="c:\program files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe" [2010-11-17 514544]
"Dell DataSafe Online"="c:\program files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe" [2010-08-26 1117528]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" [2013-09-03 40312]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"AccuWeatherWidget"="c:\program files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" [2011-05-30 885760]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"mixer"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
R1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\BASHDefs\20131022.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\BASHDefs\20131022.001\BHDrvx64.sys [x]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NISx64\1404000.028\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\ccSetx64.sys [x]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1404000.028\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\Ironx64.SYS [x]
R2 DellDigitalDelivery;Dell Digital Delivery Service;c:\program files (x86)\Dell Digital Delivery\DeliveryService.exe;c:\program files (x86)\Dell Digital Delivery\DeliveryService.exe [x]
R2 RoxWatch12;Roxio Hard Drive Watcher 12;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe;c:\windows\SYSNATIVE\IEEtwCollector.exe [x]
R3 RoxMediaDB12OEM;RoxMediaDB12OEM;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys;c:\windows\SYSNATIVE\drivers\WSDScan.sys [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys;c:\windows\SYSNATIVE\Drivers\PxHlpa64.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1404000.028\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1404000.028\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\SYMEFA64.SYS [x]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\IPSDefs\20131101.001\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\IPSDefs\20131101.001\IDSvia64.sys [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NISx64\1404000.028\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\NISx64\1404000.028\SYMNETS.SYS [x]
S2 AESTFilters;Andrea ST Filters Service;c:\program files\IDT\WDM\AESTSr64.exe;c:\program files\IDT\WDM\AESTSr64.exe [x]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [x]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe;c:\program files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe [x]
S2 NOBU;Dell DataSafe Online;c:\program files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe SERVICE;c:\program files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe SERVICE [x]
S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [x]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [x]
S2 UNS;Intel® Management & Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys;c:\windows\SYSNATIVE\DRIVERS\CtClsFlt.sys [x]
S3 HECIx64;Intel® Management Engine Interface;c:\windows\system32\DRIVERS\HECIx64.sys;c:\windows\SYSNATIVE\DRIVERS\HECIx64.sys [x]
S3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys;c:\windows\SYSNATIVE\DRIVERS\Impcd.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftfslh.sys [x]
S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftplaylh.sys [x]
S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftredirlh.sys [x]
S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftvollh.sys [x]
S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [x]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-12-06 10:12 1210320 ----a-w- c:\program files (x86)\Google\Chrome\Application\31.0.1650.63\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-12-07 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-05-09 23:09]
.
2013-12-07 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-1079892931-829962549-2198658535-1000Core.job
- c:\users\Eugenia\AppData\Local\Facebook\Update\FacebookUpdate.exe [2012-08-08 18:29]
.
2013-12-07 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-1079892931-829962549-2198658535-1000UA.job
- c:\users\Eugenia\AppData\Local\Facebook\Update\FacebookUpdate.exe [2012-08-08 18:29]
.
2013-12-08 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-03-26 01:32]
.
2013-12-07 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-03-26 01:32]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-03-30 167960]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-03-30 391704]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-03-30 418840]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2011-03-29 608112]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2011-05-27 1128448]
"DellStage"="c:\program files (x86)\Dell Stage\Dell Stage\stage_primary.exe" [2011-05-30 2055816]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = https://www.facebook.com/login.php
mLocal Page = c:\windows\SysWOW64\blank.htm
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
.
- - - - ORPHANS REMOVED - - - -
.
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
AddRemove-WT089446 - c:\program files (x86)\WildTangent\Dell Games\Wedding Dash - Ready
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-12-07  20:39:04
ComboFix-quarantined-files.txt  2013-12-08 02:39
ComboFix2.txt  2013-12-07 17:33
.
Pre-Run: 432,235,642,880 bytes free
Post-Run: 432,201,535,488 bytes free
.
- - End Of File - - EFF1EDB0DB6DF3D2CAE188D3A7CBA595

 

The PC appears to be running OK. I have one message reporting that Norton is not turned on. Internet access is working. This time around combofix ran much quicker than the earlier run. Also combofix ran without any problems,

 



#10 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:37 AM

Posted 07 December 2013 - 10:12 PM


Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Adobe Reader X (10.1.8) MUI
      Java™ 6 Update 27 (64-bit)



Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.

Update Adobe reader
  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.
Run Malwarebytes

Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
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#11 jackhammer

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Posted 07 December 2013 - 11:20 PM

Removed Adobe Reader X (10.1.8) MUI using Revo Uninstaller.

 

Removed Java 6 Update 27 (64-bit) using standard windows add / remove because the software did not appear in Revo's list.

 

Installed latest version of Adobe Reader.

 

Updated CCleaner and ran cleaner.

 

Installed and ran Malwarebyte's Anti-Malware and Hijack This.

 

The logs are as follows:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.12.08.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16428
Eugenia :: EUGENIA-PC [administrator]

12/7/2013 9:50:17 PM
mbam-log-2013-12-07 (21-50-17).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 215290
Time elapsed: 3 minute(s), 8 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:59:23 PM, on 12/7/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16428)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\Eugenia\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.facebook.com/login.php
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\IPS\IPSBHO.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
O4 - HKLM\..\Run: [RoxWatchTray] "c:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
O4 - HKLM\..\Run: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
O4 - HKLM\..\Run: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Eugenia\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} (Creative Software AutoUpdate) - http://ccfiles.creative.com/Web/softwareupdate/su/ocx/15102/CTSUEng.cab
O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} (Creative Software AutoUpdate Support Package 2) - http://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/softwareupdate/ocx/121022/CTPID.cab
O18 - Protocol: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: Dell Digital Delivery Service (DellDigitalDelivery) - Dell Products, LP. - C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
O23 - Service: Dell DataSafe Online (NOBU) - Dell, Inc. - C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: RoxMediaDB12OEM - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe
O23 - Service: Roxio Hard Drive Watcher 12 (RoxWatch12) - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 11469 bytes

 

PC seems to be running OK and did not experience any problems in performing the listed tasks.

 

 



#12 gringo_pr

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Posted 08 December 2013 - 12:55 AM


Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
      O4 - HKLM\..\Run: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
      O4 - HKLM\..\Run: [RoxWatchTray] "c:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
      O4 - HKLM\..\Run: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
      O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Eugenia\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
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#13 jackhammer

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Posted 08 December 2013 - 11:44 AM

I removed the unnecessary startup entries as recommended.

 

I ran ESET and there were no threats found.



#14 gringo_pr

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Posted 08 December 2013 - 08:53 PM


Hello jackhammer

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:
  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.
  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.



:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.
  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.
  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus
:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java



The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internetHere is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

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#15 jackhammer

jackhammer
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Posted 08 December 2013 - 10:55 PM

Performed all the requested steps to remove the software used during the clean up process.

 

I can't thank you enough for your help in cleaning up my laptop. I was able to remove my current install of Norton using Norton's Removal Tool. Then I was able to install the Norton Security Suite successfully.

 

Everything is running great now.

 

 






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