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cannot access the internet


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#1 dbinphilly

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Posted 06 December 2013 - 06:55 PM

A few days ago I removed two apparent viruses from my system:  "Scorpian Saver" and "Level Quality Watcher".  Both of these were generating popups onto my web browser.  I removed them. 

 

The next day I no longer had internet access.  I can see other computers on my LAN and can access data on those workstations.  

 

I can startup Chrome and Firefox and Internet Explorer.  None can find any websites.  Any programs that access the internet to look for updates no longer can find the updates. 

Strangely, my Google drive works. 

 

Is anyone familiar with this problem and is there any solution?



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#2 cryptodan

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Posted 06 December 2013 - 07:04 PM

What did you use to remove them?

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#3 Heatseekah

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Posted 06 December 2013 - 08:21 PM

I'd do what cryptodan recommended, that way we have a better understanding as how your stuff is currently configured.

 

But a quick fast check is to open up your browser.

 

  1. Go to options
  2. Click on the advanced tab
  3. Click on the network tab inside the advanced tab
  4. In that tab, you should see a settings option on connections
  5. If you aren't using proxy settings, click the No Proxy or Use system proxy settings  and that might help you out.

 

I've noticed in the past that viruses have changed my connection settings to use proxy, and when I removed them the settings remained changed.  Changing those settings back to how they should be will get you back on the internet.  If this is a fail, then please provide us with info on how your system in currently configured.

 

-HEAT's



#4 dbinphilly

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Posted 09 December 2013 - 10:26 AM

Thanks for the help and suggestions. 

 

I've solved the problem by going back to a check-point prior to the bug and reloaded.  That did the trick for now. 

 

I'm wondering if the virus is lingering somewhere in the background just waiting to hit me again.



#5 cryptodan

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Posted 09 December 2013 - 07:57 PM

Why didn't you run my scan as directed above?




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