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Computer hard shut downs during gaming only


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#1 chrisdbliss

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Posted 06 December 2013 - 03:04 PM

hey guys, 

i have scoured the internet looking for a solution to the issue i am facing and have found none. my computer which is about a year old and running windows 7 has been restarting whenever i play any high graphics game for about 6 months now and when it restarts there is no blue screen, there is no error message, all that is left is an event 41 with the following details:

- System 

- Provider 

[ Name] Microsoft-Windows-Kernel-Power 
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4} 

EventID 41 

Version 2 

Level 1 

Task 63 

Opcode 0 

Keywords 0x8000000000000002 

- TimeCreated 

[ SystemTime] 2013-11-23T01:26:27.762003900Z 

EventRecordID 7656 

Correlation 

- Execution 

[ ProcessID] 4 
[ ThreadID] 8 

Channel System 

Computer Chris-PC 

- Security 

[ UserID] S-1-5-18 


- EventData 

BugcheckCode 0 
BugcheckParameter1 0x0 
BugcheckParameter2 0x0 
BugcheckParameter3 0x0 
BugcheckParameter4 0x0 
SleepInProgress false 
PowerButtonTimestamp 0 


my computer has the following hardware:

GIGABYTE G1.Sniper 3 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 Extended ATX Intel Motherboard

EVGA 02G-P4-2678-KR GeForce GTX 670 FTW 2GB 256-bit GDDR5 PCI Express 3.0 x16 HDCP Ready SLI Support Video Card

CORSAIR HX Series HX850 850W ATX12V 2.3 / EPS12V 2.91 SLI Ready CrossFire Ready 80 PLUS GOLD Certified Modular Active PFC Power Supply New 4th Gen CPU Certified Haswell Ready

Intel Core i7-3770K Ivy Bridge 3.5GHz (3.9GHz Turbo) LGA 1155 77W Quad-Core Desktop Processor Intel HD Graphics 4000 BX80637I73770K

Crucial M4 CT128M4SSD2BAA 2.5" 128GB SATA III MLC Internal Solid State Drive (SSD)

CORSAIR Vengeance 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model CMZ16GX3M2A1600C10

Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive

LITE-ON Blu-ray Burner with 3D Playback SATA iHBS212-08 LightScribe Support


The operating system is installed on the solid state drive and all of my games are installed on the normal hard drive. i have checked on my heat of the system and they are all in the green, i have checked my audio drivers like a few forums had suggested for other users and although i do have 2 audio drivers, one for "nvidia high definition audio" and the other for "sound blaster recon 3di" disabling them and updating them in any of order does absolutely nothing. I have tried running memtest and stress tests like furmark but to no avail. i even tried buying a new power cord for my psu but that didnt do anything. i have a friend with a 650 watt power supply he said i could use to see if its my psu but he lives far away and until then i want to rule out all of the other possibilities.

i have not had enough money to take this in to get it checked out professionally because i am a college student with very little resources. but if there are any suggestions that you can help me out with i would be so grateful.

i should also mention that when i first got the system i could play any game on the market on highest graphics with no problems at all. also, the problem that i am having happens the more i play on my computer.

for instance:
if i havent touched my computer for a couple of weeks, then i am able to play skyrim or any game on it for a few hours until it shuts down but if i just played on it yesterday than the restart only takes seconds.

please help me figure out this insane issue.



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#2 Kilroy

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Posted 06 December 2013 - 04:02 PM

Have you updated your video drivers?

 

Have you checked your fans to make sure they are spinning?

 

Have you cleaned the air intakes on the machine?



#3 TazzyOpz

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Posted 06 December 2013 - 10:11 PM

This sounds like an old CPU problem I used to have. My problem was that my CPU was getting to hot and automatically shutting down my computer when gaming. Now I had warnings turned off on my bios (I'm not sure why, I don't remember setting them that way) But that's just a thought.



#4 hamluis

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Posted 07 December 2013 - 01:39 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 chrisdbliss

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Posted 08 December 2013 - 04:20 AM

Hey guys,

 

sorry for the 2 day delay, just dealing with stuff with the holidays coming up. in the 2 days, i reinstalled windows 7 and updated all of the drivers and then right after, i did what some of you suggested and here are the answers to your questions and stuff. thank you for all your help. i am really tired of all these problems. haha

 

 

Have you updated your video drivers?

 

Have you checked your fans to make sure they are spinning?

 

Have you cleaned the air intakes on the machine?

 

video drivers are up to date, fans are all spinning, and what air intakes are we talking about? the fans on all of the hardware?

 

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

 

alright, here is the speccy screenshot: http://speccy.piriform.com/results/Z2EskjUY0EyvN8qB4PuW7zI.

 

 

and here are the mini toolbox contents:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Chris (administrator) on 08-12-2013 at 01:09:53
Running from "C:\Users\Chris\Downloads"
Microsoft Windows 7 Home Basic  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/08/2013 01:08:18 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:56:53 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:34:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:27:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:24:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:18:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:14:19 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:03:57 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2013 11:24:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2013 09:36:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (12/08/2013 01:06:25 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:05:47 AM on ?12/?8/?2013 was unexpected.
 
Error: (12/08/2013 00:55:00 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:54:05 AM on ?12/?8/?2013 was unexpected.
 
Error: (12/08/2013 00:32:09 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:28:27 AM on ?12/?8/?2013 was unexpected.
 
Error: (12/08/2013 00:25:31 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:24:05 AM on ?12/?8/?2013 was unexpected.
 
Error: (12/08/2013 00:22:09 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:20:48 AM on ?12/?8/?2013 was unexpected.
 
Error: (12/08/2013 00:14:17 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware - NVIDIA GeForce GTX 670.
 
Error: (12/08/2013 00:09:06 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware - NVIDIA GeForce GTX 670.
 
Error: (12/08/2013 00:05:38 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80242016: Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB2598845).
 
Error: (12/08/2013 00:02:25 AM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error: 
%%16405
 
Error: (12/08/2013 00:01:43 AM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application User Notification Service service terminated unexpectedly.  It has done this 1 time(s).
 
 
Microsoft Office Sessions:
=========================
Error: (12/08/2013 01:08:18 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:56:53 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:34:02 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:27:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:24:02 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:18:45 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:14:19 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2013 00:03:57 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2013 11:24:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2013 09:36:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
@BIOS (Version: 2.24)
Atheros Bluetooth Suite (64) (Version: 7.4.0.122)
AutoGreen B12.0206.1 (Version: 1.00.0000)
CloudStation B12.0220.2 (Version: 1.00.0000)
Dota 2
Easy Tune 6 B12.0402.1 (Version: 1.00.0000)
Google Chrome (Version: 31.0.1650.63)
Google Update Helper (Version: 1.3.21.165)
Guild Wars 2
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 8.0.0.1351)
Intel® Network Connections 16.5.2.0 (Version: 16.5.2.0)
Intel® Rapid Storage Technology (Version: 11.0.0.1032)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.3.214)
Intel® Trusted Connect Service Client (Version: 1.23.216.0)
Killing Floor
marvell 91xx driver (Version: 1.2.0.1010)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
NVIDIA 3D Vision Driver 331.65 (Version: 331.65)
NVIDIA Control Panel 331.65 (Version: 331.65)
NVIDIA Graphics Driver 331.65 (Version: 331.65)
NVIDIA HD Audio Driver 1.3.26.4 (Version: 1.3.26.4)
NVIDIA Install Application (Version: 2.1002.142.992)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.3165)
NVIDIA Update 1.15.2 (Version: 1.15.2)
NVIDIA Update Components (Version: 1.15.2)
ON_OFF Charge B11.1102.1 (Version: 1.00.0001)
Qualcomm Atheros Killer Network Manager (Version: 6.1.0.317)
Qualcomm Atheros WiFi Driver Installation (Version: 3.1)
Sound Blaster Recon3Di (Version: 1.00.08)
Sound Blaster Recon3Di Extras (Version: 1.0)
Steam
Wi-Fi Share v1.0.1.0 (Version: 1.0.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 24%
Total physical RAM: 8192 MB
Available physical RAM: 6176.85 MB
Total Pagefile: 16382.18 MB
Available Pagefile: 13915.81 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.29 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:119.14 GB) (Free:68.79 GB) NTFS
3 Drive e: (GW2_DVD1) (CDROM) (Total:7.84 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\CHRIS-PC
 
Administrator            AirSmart                 Chris                    
Guest                    UpdatusUser              
 
 
**** End of log ****
 
 
Thanks again for all your guys' help. i am at such a loss on this one! 


#6 chrisdbliss

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Posted 08 December 2013 - 04:25 AM

oh! I forgot to mention! i noticed that my windows experience index rating was not updated after installing the new windows 7 and after telling it to refresh, my computer rebooted like it does with games. hard reboot no errors. and i ran it 1 more time just to see where it was rebooting and it reboots right after it says "direct 3d batch assesment" so maybe that will help us narrow down where the problem lies.



#7 KingdomSeeker

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Posted 08 December 2013 - 09:33 AM

I am not an expert but it looks and sounds like you may have a CPU issue. Are you overclocking? I see a  lot of load percentage issues.



#8 hamluis

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Posted 08 December 2013 - 03:30 PM

Are you overclocking?  If so...reset everything to default settings.

 

Are you installing drivers via Windows Update?  If so, please cease...go to the motherboard manufacturer's site, download the appropriate drivers...uninstall the current drivers, replace with downloaded.  Better yet (IMO)...just use the Drivers CD which came with the motherboard, rather than downloading anything.

 

I see several of the same errors, similar situations...nothing conclusive.  PSU for some, guesses for all others.

 

Louis


Edited by hamluis, 08 December 2013 - 03:49 PM.


#9 chrisdbliss

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Posted 09 December 2013 - 06:39 PM

i am not overclocking at all and when i installed the drivers, i did install them from the cd i got. :( any other ideas? how would i test the psu without having another psu handy?



#10 TsVk!

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Posted 09 December 2013 - 06:48 PM

if you have a multimeter you can do it like this...



#11 chrisdbliss

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Posted 12 December 2013 - 12:54 PM

hey, i was not able to find a multimeter but i picked up my pc today and heard something slide across the bottom so i opened it up and found a screw. it looks like it came from the motherboard. is it possible that that could be the problem?



#12 TsVk!

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Posted 12 December 2013 - 05:08 PM

doesn't seem likely... I am constantly amazed at the unlikely fixes for computers though.



#13 hamluis

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Posted 12 December 2013 - 06:03 PM

What was wrong with the system...that caused the install of Windows 4 days ago?

 

Seems to me that intermittent shutdowns would hardly have been a reason for a clean install.

 

Louis

 

 



#14 chrisdbliss

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Posted 14 December 2013 - 06:50 PM

well i wanted to do a clean install just to see if my 2 tb hard drive was corrupted or causing the issue but that was not the problem i guess since it keeps coming up. i really just dont know what to do about it anymore.



#15 TsVk!

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Posted 14 December 2013 - 07:07 PM

another possible (but horrible) cause of this whole thing is a dodgy CPU... :scratchhead:

 

Bring it over my house, I'll fix it in an hour... <_< whatever the cause.






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