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HOW DO I ENTER CMD PROMPT IF COMPUTER WILL NOT START?


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#1 teevar61

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Posted 06 December 2013 - 01:15 PM

I have a problem.....My Dell Inspiron 5520 laptop will not start.

How can I open command prompt to use the USB drive?

How can I copy all of my files from the Dell to my external HDD?

I am using Windows 7 Ultimate

If I can save my files I plan to reformat my Dell.

Thank you in advance for all your suggestions.......


Edited by teevar61, 06 December 2013 - 01:17 PM.


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#2 Kilroy

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Posted 06 December 2013 - 01:50 PM

Make the USB drive bootable.  It might be easier to boot with a Live CD

 



#3 dc3

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Posted 06 December 2013 - 02:17 PM



I have a problem.....My Dell Inspiron 5520 laptop will not start.

How can I open command prompt to use the USB drive?

How can I copy all of my files from the Dell to my external HDD?

I am using Windows 7 Ultimate

If I can save my files I plan to reformat my Dell.

Thank you in advance for all your suggestions.......

 

To boot from a USB device you will need to change the boot order in the BIOS to make the USB device the first item in the boot order, I would suggest making the hdd the second device in the boot order.  If you want to boot from a optical drive you will want to make the DVD/CD-ROM the first device in the boot order.

 

In Windows 7 the only way to access the elevated command prompt if the computer will not start is by using a installation disc.  The instructions below will provide you with a website where you can download a Windows 7 ISO image which can be burned to a disc which you can boot from.  The repair installation includes the Starup Repair, this could resolve your issue.

 

I don't know what you intend to use the command prompt for, but I would suggest running chkdsk /r and then sfc /scannow.  If you need instructions for these just ask.

 

 
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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