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Blue Screen Bad_Pool_Error


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#1 learningaswego

learningaswego

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Posted 06 December 2013 - 09:04 AM

Started getting the blue screen when trying to shut down that says bad pool error and need help to figure out how to fix it.  I see others have a similar problem but wasn't sure if the fix would be the same for everyone.  Thanks for any help I can get with this



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#2 Anshad Edavana

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Posted 06 December 2013 - 09:49 AM

:welcome: to the forum mate.

 


 

 

I see others have a similar problem but wasn't sure if the fix would be the same for everyone

 

 

There is no single solution to fix blue screen issue. BSOD can be caused by either hardware or software reasons. In fact a detective work is needed to find the root cause.

 

Please follow the below steps.
 
:step1: Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip all the dumps and create an archive. Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site. 
 
 
:step2: Publish a snapshot of your system using Speccy.
 
"Speccy" is a free tool which can list the hardware specs, temperature status, installed Windows updates, HDD SMART info etc of your system. Please read the below tutorial to know how to use "Speccy" to collect system info.
 
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.
 
:step3: Minitoolbox log.
 
"Minitoolbox" can list all the installed programs as well as event log errors in your system. Download "Minitoolbox" from the below link.
 
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.





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