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cannot access the internet


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#1 dbinphilly

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Posted 06 December 2013 - 08:41 AM

A few days ago I removed two apparent viruses from my system:  "Scorpian Saver" and "Level Quality Watcher".  Both of these were generating popups onto my web browser.  I removed them. 

 

The next day I no longer had internet access.  I can see other computers on my LAN and can access data on those workstations.  

 

I can startup Chrome and Firefox and Internet Explorer.  None can find any websites.  Any programs that access the internet to look for updates no longer can find the updates. 

Strangely, my Google drive works. 

 

Is anyone familiar with this problem and is there any solution?


Edited by dbinphilly, 06 December 2013 - 08:45 AM.


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#2 Chris Cosgrove

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Posted 06 December 2013 - 06:25 PM

First off, welcome to BC !

 

Both these 'applications' are listed as virus / malware, and it is highly likely that you still have them active in your system. Your best bet is to post in the 'Am I infected' section of the forum and take it from there. That section is where the malware speciallists live. However, these guys are busy - so be patient and follow their instructions carefully. If you don;t understand something you are asked to do, post back for clarification. It will help them also if you list your make and model of computer, OS and other relevant information.

 

Chris Cosgrove



#3 Queen-Evie

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Posted 06 December 2013 - 07:35 PM

I noticed you followed the advice given by Chris and started a new topic in Am I Infected. To avoid confusion, this one is closed.




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