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Can't Get DDS to Run on My Notebook


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5 replies to this topic

#1 piano4funva

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Posted 05 December 2013 - 10:42 PM

I have a VAIO VGN-NW230G notebook running Windows 7 Professional 64-bit. It has an

Intel Core 2 Duo T6670/2.2GHz processor with a Mobile Intel GM45 Express chipset. It

has 4GB (2x2GB) DDR2 SDRAM. I am running ESET NOD32 Antivirus version 7.0.302.26

and Ad-Aware Pro Security version 11.0.4555.0 on my notebook. Per the Bleeping

Computer recommendation in the "Preparation Guide For Use Before Using Malware

Removal Tools and Requesting Help" document, I have recently enabled the Windows

Firewall on my PC. Prior to that, I wasn't utilizing a firewall.

 

Also, per the "Preparation Guide For Use Before Using Malware Removal Tools and

Requesting Help" document, I have downloaded DDS. Unfortunately, I am unable to run

it. When I try to run the program, I keep getting the message, "View Downloads -

Windows Internet Explorer: The program's publisher couldn't be verified. Are you sure

you want to run the program?" When I click "Run" again, it loops back to the beginning

and all of the above repeats.

 

What in the world is going on with my PC (and what is Windows doing)? I am logged in

as an administrator for my PC and the DDS program is not read-only. When I check the

Security tab of the file Properties, my login has full control for the file. I think at one point I

was able to select "Unlock" from the Properties Tab (but can no longer find that option

when I go back into the file Properties). When I saw that option, the message said

something about the file coming from another computer.



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#2 noknojon

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Posted 06 December 2013 - 12:18 AM

Please read This Topic on what to disable and the methods to use -

These are the 3 versions of DDS that you can use.

Please do not post these back here, and if you are not able to create a log, just post your topic with a description of your problems -

DDS.com
DDS.scr
DDS.pif
 

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE

 

Thank You -


Edited by noknojon, 06 December 2013 - 12:46 AM.


#3 piano4funva

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Posted 23 December 2013 - 07:53 PM

Here's the log from running DDS.scr (I was finally able to get it to run on my PC):

 

Log deleted as such are not analyzed in this forum and a new topic has been created containing the logs. ~ OB


Edited by Orange Blossom, 26 December 2013 - 08:03 PM.


#4 boopme

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Posted 23 December 2013 - 08:30 PM

Good , now you need to do steps 7 and 8 in the Guide and let us know if that went well
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 piano4funva

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Posted 26 December 2013 - 07:59 PM

Thank you (To Insanityo and Beyond). I have now posted my DDS log (Step 7) in the correct place (I hope) and have read Step 8 (what to expect next).



#6 Orange Blossom

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Posted 26 December 2013 - 08:04 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/518700/infection-unknown-cant-re-install-adobe-flash-player/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possibleI advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.  Good luck with your log.

Orange Blossom :cherry:


Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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