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user-wchelper.dll Virus


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6 replies to this topic

#1 td323i

td323i

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  • Local time:07:39 PM

Posted 05 December 2013 - 04:09 PM

I have a machine that is infected with what malwarebytes classifies user-wchelper.dll as a Trojan.agent.gen and viper antivirus calls csrss.exe a "virus".  Ran malwarebytes in regular mode and it picked up the user-wchelper.dll file and had MB remove it.  Ran another scan with MB and viper came up clean.  Rebooted ran the scan and it picked the user-wchelper.dll again and vipre's active protection blocked the csrss.exe.  Rebooted into safemode ran the scans and it picked up the files again.  Cleaned, rebooted into regular mode and rescanned.  DLL is back. 

 

Any help will be greatly appreciated.

 

Attached you will find the requested info.  Please let me know if you need anything else. 

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 10.0.9200.16736
Run by Tony at 15:48:08 on 2013-12-05
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3037.1673 [GMT -5:00]
.
AV: GFI Software VIPRE *Disabled/Updated* {FFE93D16-FD09-0282-C7D3-8B1731B6A051}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: GFI Software VIPRE *Disabled/Updated* {4488DCF2-DB33-0D0C-FD63-B0654A31EAEC}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
C:\MaxiSocketUSB\ServiceInstaller.exe
C:\MaxiSocketUSB\GPSocketUSBService.exe
C:\Program Files\Acer\Registration\GregHSRW.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\PROGRA~1\SAAZOD\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\PROGRA~1\SAAZOD\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe
C:\PROGRA~1\SAAZOD\zRealTime\SAAZappr.exe
C:\PROGRA~1\SAAZOD\zRealTime\SAAZapsc.exe
C:\PROGRA~1\SAAZOD\SAAZDPMACTL.exe
C:\PROGRA~1\SAAZOD\SAAZScheduler.exe
C:\PROGRA~1\SAAZOD\zRealTime\rtdrHlpDk.exe
C:\PROGRA~1\SAAZOD\SAAZServerPlus.exe
C:\PROGRA~1\SAAZOD\SAAZWatchDog.exe
C:\Program Files\GFI Software\GFIAgent\SBPIMSvc.exe
C:\Program Files\TeamViewer\Version8\TeamViewer_Service.exe
C:\PROGRA~1\SAAZOD\zRealTime\rtHlpDk.exe
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Program Files\Common Files\VMware\USB\vmware-usbarbitrator.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files\Acer\Acer PowerSaver\PowerSaverTray.exe
C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\GFI Software\GFIAgent\SBAMTray.exe
C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE
C:\Program Files\GFI Software\GFIAgent\SBAMSvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\UI0Detect.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_9_900_152_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k WindowsMobile
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=veriton_x480g&r=170505103416p04f5u2h5z44716240
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=veriton_x480g&r=170505103416p04f5u2h5z44716240
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office15\URLREDIR.DLL
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
uRun: [AdobeBridge] <no file>
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe
mRun: [BackupManagerTray] "c:\program files\newtech infosystems\acer backup manager\BackupManagerTray.exe" -h -k
mRun: [Acer PowerSaver] c:\program files\acer\acer powersaver\PowerSaverTray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [WavXMgr] "c:\program files\wave systems corp\services manager\docmgr\bin\WavXDocMgr.exe"
mRun: [EmbassySecurityCheck] ";c:\program files\wave systems corp\embassy security setup\EMBASSYSecurityCheck.exe"
mRun: [RemoteControl8] "c:\program files\cyberlink\powerdvd8\PDVD8Serv.exe"
mRun: [PDVD8LanguageShortcut] "c:\program files\cyberlink\powerdvd8\language\Language.exe"
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Windows Mobile Device Center] c:\windows\windowsmobile\wmdc.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [SBRegRebootCleaner] "c:\program files\gfi software\deployment\sbrc.exe"
mRun: [SBAMTray] "c:\program files\gfi software\gfiagent\SBAMTray.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\users\tony\appdata\roaming\microsoft\windows\start menu\programs\startup\NVIDIA Experience.url
StartupFolder: c:\users\tony\appdata\roaming\microsoft\windows\start menu\programs\startup\Nvidia Expirience.url
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\sc_zac~1.lnk - c:\program files\saazod\zscc\zAccEvt.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoWelcomeScreen = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~1\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
DPF: {3591A50E-18FD-42BC-8D10-6C93BDAF2DA0} - hxxps://control.itsupport247.net/components/SG20o.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.7.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com//activex/ractrl.cab?lmi=1058
TCP: NameServer = 192.168.1.100 192.168.1.101
TCP: Interfaces\{F946D222-745A-4B81-B1FA-D91B4C2C1796} : DHCPNameServer = 192.168.1.100 192.168.1.101
Filter: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office15\MSOXMLMF.DLL
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - c:\program files\microsoft office\office15\MSOSB.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs= acaptuser32.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R2 ETService;Empowering Technology Service;c:\program files\acer\empowering technology\service\ETService.exe [2009-10-8 24576]
R2 GPSocketUSBService;GPSocketUSBService;c:\maxisocketusb\ServiceInstaller.exe [2013-5-22 76288]
R2 Greg_Service;GRegService;c:\program files\acer\registration\GregHSRW.exe [2009-8-28 1150496]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2012-10-19 375120]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2012-11-29 13624]
R2 MBAMScheduler;MBAMScheduler;c:\progra~1\saazod\malwarebytes' anti-malware\mbamscheduler.exe [2013-5-21 418376]
R2 MBAMService;MBAMService;c:\progra~1\saazod\malwarebytes' anti-malware\mbamservice.exe [2013-5-21 701512]
R2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files\newtech infosystems\acer backup manager\IScheduleSvc.exe [2009-8-12 62208]
R2 SAAZappr;SAAZ RMM Agent Presence-PR;c:\progra~1\saazod\zrealtime\SAAZappr.exe [2012-6-26 85296]
R2 SAAZapsc;SAAZ RMM Agent Presence-SC;c:\progra~1\saazod\zrealtime\SAAZapsc.exe [2012-6-26 85296]
R2 SAAZDPMACTL;SAAZDPMACTL;c:\progra~1\saazod\SAAZDPMACTL.exe [2012-6-26 89392]
R2 SAAZScheduler;SAAZScheduler;c:\progra~1\saazod\SAAZScheduler.exe [2013-5-21 85296]
R2 SAAZServerPlus;SAAZServerPlus;c:\progra~1\saazod\SAAZServerPlus.exe [2012-6-26 85296]
R2 SAAZWatchDog;SAAZWatchDog;c:\progra~1\saazod\SAAZWatchDog.exe [2012-6-26 89392]
R2 SBAMSvc;VIPRE Business;c:\program files\gfi software\gfiagent\SBAMSvc.exe [2013-5-30 3681016]
R2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2013-1-15 68904]
R2 SBPIMSvc;SB Recovery Service;c:\program files\gfi software\gfiagent\SBPIMSvc.exe [2013-5-30 176536]
R2 TeamViewer8;TeamViewer 8;c:\program files\teamviewer\version8\TeamViewer_Service.exe [2013-2-20 3467768]
R2 Updater Service;Updater Service;c:\program files\acer\acer updater\UpdaterService.exe [2009-10-8 240160]
R2 VMUSBArbService;VMware USB Arbitration Service;c:\program files\common files\vmware\usb\vmware-usbarbitrator.exe [2011-6-1 609904]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-10-8 260648]
R3 gfiutil;gfiutil;c:\windows\system32\drivers\gfiutil.sys [2013-7-1 24040]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-5-21 22856]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-7-13 160944]
S3 gfiark;gfiark;c:\windows\system32\drivers\gfiark.sys [2013-7-1 43368]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2010-10-24 100328]
S3 sbwtis;sbwtis;c:\windows\system32\drivers\sbwtis.sys [2013-1-15 76064]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 SwitchBoard;Adobe SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-6-20 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-6-15 1343400]
S4 SAAZRemoteSupport;SAAZRemoteSupport;c:\progra~1\saazod\SAAZRemoteSupport.exe [2012-6-26 81200]
S4 ZEvtSVC;ZEvtSVC;c:\progra~1\saazod\zscc\zEvtSVC.exe [2012-6-26 232752]
.
=============== File Associations ===============
.
FileExt: .js: jsfile="c:\program files\adobe\adobe dreamweaver cs5\Dreamweaver.exe","%1"
ShellExec: dreamweaver.exe: Open="c:\program files\adobe\adobe dreamweaver cs5\dreamweaver.exe", "%1"
.
=============== Created Last 30 ================
.
2013-12-05 19:00:39 154283 ---h--w- c:\users\tony\appdata\roaming\Tony-wchelper.dll
2013-12-04 21:36:30 -------- d-----w- c:\users\tony\appdata\roaming\Malwarebytes
2013-12-04 21:34:57 -------- d-----w- c:\users\tony\appdata\roaming\FlashPlayer
2013-11-28 08:00:49 -------- d-----w- c:\windows\system32\MRT
2013-11-27 21:51:55 -------- d-----w- c:\programdata\regid.1991-06.com.microsoft
2013-11-14 06:14:04 1168384 ----a-w- c:\windows\system32\crypt32.dll
2013-11-14 06:00:06 305152 ----a-w- c:\windows\system32\gdi32.dll
2013-11-14 05:46:01 99840 ----a-w- c:\windows\system32\sspicli.dll
2013-11-14 05:46:01 67520 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2013-11-14 05:46:01 369848 ----a-w- c:\windows\system32\drivers\cng.sys
2013-11-14 05:46:01 247808 ----a-w- c:\windows\system32\schannel.dll
2013-11-14 05:46:01 220160 ----a-w- c:\windows\system32\ncrypt.dll
2013-11-14 05:46:01 22016 ----a-w- c:\windows\system32\secur32.dll
2013-11-14 05:46:01 22016 ----a-w- c:\windows\system32\lsass.exe
2013-11-14 05:46:01 15872 ----a-w- c:\windows\system32\sspisrv.dll
2013-11-14 05:46:01 136640 ----a-w- c:\windows\system32\drivers\ksecpkg.sys
2013-11-14 05:46:01 1038848 ----a-w- c:\windows\system32\lsasrv.dll
2013-11-14 05:32:00 679424 ----a-w- c:\windows\system32\IKEEXT.DLL
2013-11-14 05:32:00 656896 ----a-w- c:\windows\system32\nshwfp.dll
2013-11-14 05:32:00 216576 ----a-w- c:\windows\system32\FWPUCLNT.DLL
.
==================== Find3M  ====================
.
2013-11-28 06:22:40 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-11-28 06:22:40 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-10-25 14:03:10 85832 ----a-w- c:\windows\system32\LMIinit.dll
2013-10-25 14:03:10 53064 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\LMIproc.dll
2013-10-25 14:03:10 31560 ----a-w- c:\windows\system32\LMIport.dll
2013-10-18 14:03:09 85832 ----a-w- c:\windows\system32\LMIinit.dll.000.bak
2013-10-10 17:35:10 9584 ----a-w- c:\windows\system32\ractrlkeyhook.dll
2013-10-04 01:58:50 152576 ----a-w- c:\windows\system32\SmartcardCredentialProvider.dll
2013-10-04 01:56:25 168960 ----a-w- c:\windows\system32\credui.dll
2013-10-04 01:56:00 1796096 ----a-w- c:\windows\system32\authui.dll
2013-09-14 00:48:58 338944 ----a-w- c:\windows\system32\drivers\afd.sys
2013-09-08 02:07:12 1294272 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-09-08 02:03:58 231424 ----a-w- c:\windows\system32\mswsock.dll
.
============= FINISH: 15:48:34.85 ===============
 

Attached Files



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 39,543 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:39 PM

Posted 10 December 2013 - 09:41 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: Turorial
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#3 td323i

td323i
  • Topic Starter

  • Members
  • 122 posts
  • OFFLINE
  •  
  • Local time:07:39 PM

Posted 10 December 2013 - 04:10 PM

Thanks nasdaq.  Please see logs below;

 

# AdwCleaner v3.014 - Report created 10/12/2013 at 13:35:08
# Updated 01/12/2013 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : Tony - X153-WIN7
# Running from : C:\Users\Tony\Desktop\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Partner
[x] Not Deleted : \\xx\Users\wayner\My Documents\BitLord

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\464AA55239C100F32AF2D438EDDC0F47
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5652BA3D5FB98AE31B337BF0AF939856
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\86EB95E1AFCBABE3DB9ECCC669B99494

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16736

*************************

AdwCleaner[R0].txt - [1215 octets] - [10/12/2013 13:31:57]
AdwCleaner[S0].txt - [1153 octets] - [10/12/2013 13:35:08]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1213 octets] ##########

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Professional x86
Ran by Tony on Tue 12/10/2013 at 13:57:55.37
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\sbregrebootcleaner

 

~~~ Registry Keys

 

~~~ Files

 

~~~ Folders

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 12/10/2013 at 14:00:14.98
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

ComboFix 13-12-10.01 - Tony 12/10/2013  15:53:08.1.2 - x86
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3037.1872 [GMT -5:00]
Running from: c:\users\Tony\Desktop\ComboFix.exe
AV: GFI Software VIPRE *Disabled/Updated* {FFE93D16-FD09-0282-C7D3-8B1731B6A051}
SP: GFI Software VIPRE *Disabled/Updated* {4488DCF2-DB33-0D0C-FD63-B0654A31EAEC}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\system32\SET3516.tmp
c:\windows\system32\SET38FE.tmp
c:\windows\system32\SET4B52.tmp
c:\windows\system32\SET599F.tmp
c:\windows\system32\SET5D40.tmp
c:\windows\system32\SET64D9.tmp
c:\windows\system32\SET7044.tmp
c:\windows\system32\SET9A35.tmp
c:\windows\system32\SETA105.tmp
c:\windows\system32\SETBA7.tmp
c:\windows\system32\SETBFBD.tmp
c:\windows\system32\SETC3CD.tmp
c:\windows\system32\SETC75E.tmp
c:\windows\system32\SETEA7B.tmp
c:\windows\system32\SETED0D.tmp
c:\windows\system32\SETED58.tmp
c:\windows\system32\SETF15.tmp
c:\windows\system32\SETF3BF.tmp
c:\windows\system32\SETF55.tmp
c:\windows\system32\test
.
.
(((((((((((((((((((((((((   Files Created from 2013-11-10 to 2013-12-10  )))))))))))))))))))))))))))))))
.
.
2013-12-10 20:59 . 2013-12-10 20:59 -------- d-----w- c:\users\wayner\AppData\Local\temp
2013-12-10 20:59 . 2013-12-10 20:59 -------- d-----w- c:\users\User\AppData\Local\temp
2013-12-10 20:59 . 2013-12-10 20:59 -------- d-----w- c:\users\r&d\AppData\Local\temp
2013-12-10 18:57 . 2013-12-10 18:57 -------- d-----w- c:\windows\ERUNT
2013-12-10 18:55 . 2013-12-10 18:55 154283 ---h--w- c:\users\Tony\AppData\Roaming\Tony-wchelper.dll
2013-12-10 18:31 . 2013-12-10 18:35 -------- d-----w- C:\AdwCleaner
2013-12-04 21:36 . 2013-12-04 21:36 -------- d-----w- c:\users\Tony\AppData\Roaming\Malwarebytes
2013-12-04 21:34 . 2013-12-05 15:49 -------- d-----w- c:\users\Tony\AppData\Roaming\FlashPlayer
2013-11-27 22:09 . 2013-09-08 02:07 1294272 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-11-27 21:51 . 2013-11-27 21:51 -------- d-----w- c:\programdata\regid.1991-06.com.microsoft
2013-11-14 06:14 . 2013-10-05 19:57 1168384 ----a-w- c:\windows\system32\crypt32.dll
2013-11-14 06:00 . 2013-10-03 01:58 305152 ----a-w- c:\windows\system32\gdi32.dll
2013-11-14 05:46 . 2013-09-25 02:01 136640 ----a-w- c:\windows\system32\drivers\ksecpkg.sys
2013-11-14 05:46 . 2013-09-25 02:01 67520 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2013-11-14 05:46 . 2013-09-25 01:57 99840 ----a-w- c:\windows\system32\sspicli.dll
2013-11-14 05:46 . 2013-09-25 01:57 22016 ----a-w- c:\windows\system32\secur32.dll
2013-11-14 05:46 . 2013-09-25 01:57 247808 ----a-w- c:\windows\system32\schannel.dll
2013-11-14 05:46 . 2013-09-25 01:56 220160 ----a-w- c:\windows\system32\ncrypt.dll
2013-11-14 05:46 . 2013-09-25 01:56 1038848 ----a-w- c:\windows\system32\lsasrv.dll
2013-11-14 05:46 . 2013-09-25 00:49 22016 ----a-w- c:\windows\system32\lsass.exe
2013-11-14 05:46 . 2013-09-25 00:49 15872 ----a-w- c:\windows\system32\sspisrv.dll
2013-11-14 05:46 . 2013-07-04 12:16 369848 ----a-w- c:\windows\system32\drivers\cng.sys
2013-11-14 05:32 . 2013-10-12 02:03 656896 ----a-w- c:\windows\system32\nshwfp.dll
2013-11-14 05:32 . 2013-10-12 02:01 679424 ----a-w- c:\windows\system32\IKEEXT.DLL
2013-11-14 05:32 . 2013-10-12 02:01 216576 ----a-w- c:\windows\system32\FWPUCLNT.DLL
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-11-28 06:22 . 2013-05-07 19:38 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-11-28 06:22 . 2011-07-14 19:38 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-10-25 14:03 . 2012-10-28 22:00 53064 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\LMIproc.dll
2013-10-25 14:03 . 2012-10-28 22:00 31560 ----a-w- c:\windows\system32\LMIport.dll
2013-10-25 14:03 . 2012-10-28 22:00 85832 ----a-w- c:\windows\system32\LMIinit.dll
2013-10-18 14:03 . 2012-10-28 22:00 85832 ----a-w- c:\windows\system32\LMIinit.dll.000.bak
2013-10-10 17:35 . 2013-10-10 17:35 9584 ----a-w- c:\windows\system32\ractrlkeyhook.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"OfficeSyncProcess"="c:\program files\Microsoft Office\Office14\MSOSYNC.EXE" [2013-04-22 720064]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2009-06-05 186904]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe" [2009-07-20 7625248]
"BackupManagerTray"="c:\program files\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe" [2009-08-12 261888]
"Acer PowerSaver"="c:\program files\Acer\Acer PowerSaver\PowerSaverTray.exe" [2009-04-17 434176]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-28 35696]
"RemoteControl8"="c:\program files\CyberLink\PowerDVD8\PDVD8Serv.exe" [2009-04-16 91432]
"PDVD8LanguageShortcut"="c:\program files\CyberLink\PowerDVD8\Language\Language.exe" [2009-04-16 50472]
"Adobe Acrobat Speed Launcher"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2013-05-08 44128]
"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" [2013-05-08 642664]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520]
"AdobeAAMUpdater-1.0"="c:\program files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2010-03-06 500208]
"AdobeCS5ServiceManager"="c:\program files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" [2010-02-22 406992]
"SwitchBoard"="c:\program files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe" [2010-02-19 517096]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-03-07 421160]
"Windows Mobile Device Center"="c:\windows\WindowsMobile\wmdc.exe" [2007-05-31 648072]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-02-11 137752]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-02-11 171032]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-02-11 172568]
"LogMeIn GUI"="c:\program files\LogMeIn\x86\LogMeInSystray.exe" [2012-11-29 63048]
"SBAMTray"="c:\program files\GFI Software\GFIAgent\SBAMTray.exe" [2013-05-30 3232152]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
.
c:\users\Tony\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
NVIDIA Experience.url [2013-12-10 180]
Nvidia Expirience.url [2013-12-5 180]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
SC_zAccEvt.lnk - c:\program files\SAAZOD\zSCC\zAccEvt.exe [2013-3-11 306920]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"NoWelcomeScreen"= 1 (0x1)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\System32\acaptuser32.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SBAMSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SBPIMSvc]
@="Service"
.
R2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [2012-07-13 160944]
R2 Updater Service;Updater Service;c:\program files\Acer\Acer Updater\UpdaterService.exe [2009-07-04 240160]
R3 dc3d;MS Hardware Device Detection Driver (USB);c:\windows\system32\DRIVERS\dc3d.sys [2013-03-25 65200]
R3 gfiark;gfiark;c:\windows\system32\drivers\gfiark.sys [2013-05-23 43368]
R3 gfiutil;gfiutil;c:\windows\system32\drivers\gfiutil.sys [2013-09-04 24040]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [2013-01-20 100328]
R3 sbwtis;sbwtis;c:\windows\system32\DRIVERS\sbwtis.sys [2013-01-15 76064]
R3 SwitchBoard;Adobe SwitchBoard;c:\program files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-02-19 517096]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 52224]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2010-06-15 1343400]
R4 SAAZRemoteSupport;SAAZRemoteSupport;c:\progra~1\SAAZOD\SAAZRemoteSupport.exe [2012-06-27 81200]
R4 ZEvtSVC;ZEvtSVC;c:\progra~1\SAAZOD\zSCC\zEvtSVC.exe [2012-06-27 232752]
S2 ETService;Empowering Technology Service;c:\program files\Acer\Empowering Technology\Service\ETService.exe [2009-02-18 24576]
S2 GPSocketUSBService;GPSocketUSBService;c:\maxisocketusb\ServiceInstaller.exe [2012-03-05 76288]
S2 Greg_Service;GRegService;c:\program files\Acer\Registration\GregHSRW.exe [2009-08-28 1150496]
S2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\LogMeIn\x86\LMIGuardianSvc.exe [2013-10-25 375120]
S2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\LogMeIn\x86\RaInfo.sys [2013-04-30 13624]
S2 MBAMScheduler;MBAMScheduler;c:\progra~1\SAAZOD\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-04-04 418376]
S2 MBAMService;MBAMService;c:\progra~1\SAAZOD\Malwarebytes' Anti-Malware\mbamservice.exe [2013-04-04 701512]
S2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe [2009-08-12 62208]
S2 SAAZappr;SAAZ RMM Agent Presence-PR;c:\progra~1\SAAZOD\zRealTime\SAAZappr.exe SAAZappr [x]
S2 SAAZapsc;SAAZ RMM Agent Presence-SC;c:\progra~1\SAAZOD\zRealTime\SAAZapsc.exe SAAZapsc [x]
S2 SAAZDPMACTL;SAAZDPMACTL;c:\progra~1\SAAZOD\SAAZDPMACTL.exe [2012-06-27 89392]
S2 SAAZScheduler;SAAZScheduler;c:\progra~1\SAAZOD\SAAZScheduler.exe [2013-05-22 85296]
S2 SAAZServerPlus;SAAZServerPlus;c:\progra~1\SAAZOD\SAAZServerPlus.exe [2012-06-27 85296]
S2 SAAZWatchDog;SAAZWatchDog;c:\progra~1\SAAZOD\SAAZWatchDog.exe [2012-06-27 89392]
S2 SBAMSvc;VIPRE Business;c:\program files\GFI Software\GFIAgent\SBAMSvc.exe [2013-05-30 3681016]
S2 sbapifs;sbapifs;c:\windows\system32\DRIVERS\sbapifs.sys [2013-01-15 68904]
S2 SBPIMSvc;SB Recovery Service;c:\program files\GFI Software\GFIAgent\SBPIMSvc.exe [2013-05-30 176536]
S2 TeamViewer8;TeamViewer 8;c:\program files\TeamViewer\Version8\TeamViewer_Service.exe [2012-12-14 3467768]
S2 VMUSBArbService;VMware USB Arbitration Service;c:\program files\Common Files\VMware\USB\vmware-usbarbitrator.exe [2011-06-01 609904]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-04-04 22856]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
WindowsMobile REG_MULTI_SZ    wcescomm rapimgr
LocalServiceRestricted REG_MULTI_SZ    WcesComm RapiMgr
.
Contents of the 'Scheduled Tasks' folder
.
2013-12-10 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2013-05-07 06:22]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=veriton_x480g&r=170505103416p04f5u2h5z44716240
uInternet Settings,ProxyOverride = *.local
IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~1\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 192.168.1.100 192.168.1.101
Filter: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - c:\program files\Common Files\microsoft shared\OFFICE15\MSOXMLMF.DLL
DPF: {3591A50E-18FD-42BC-8D10-6C93BDAF2DA0} - hxxps://control.itsupport247.net/components/SG20o.cab
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
HKCU-Run-AdobeBridge - (no file)
HKLM-Run-WavXMgr - c:\program files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
HKLM-Run-EmbassySecurityCheck - c:\program files\Wave Systems Corp\EMBASSY Security Setup\EMBASSYSecurityCheck.exe
HKLM-Run-MSC - c:\program files\Microsoft Security Client\msseces.exe
SafeBoot-mcmscsvc
SafeBoot-MCODS
SafeBoot-MsMpSvc
AddRemove-LSI Soft Modem - c:\windows\agrsmdel
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-12-10  16:00:55
ComboFix-quarantined-files.txt  2013-12-10 21:00
.
Pre-Run: 57,140,699,136 bytes free
Post-Run: 56,895,979,520 bytes free
.
- - End Of File - - D64683920DA77AA083A46C9009C618D6
A36C5E4F47E84449FF07ED3517B43A31
 

 



#4 nasdaq

nasdaq

  • Malware Response Team
  • 39,543 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:39 PM

Posted 11 December 2013 - 08:36 AM

Your logs are clean.

One last scan and please let me know if the problem persists.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

#5 td323i

td323i
  • Topic Starter

  • Members
  • 122 posts
  • OFFLINE
  •  
  • Local time:07:39 PM

Posted 11 December 2013 - 01:22 PM

 Results of screen317's Security Check version 0.99.77 
 Windows 7 Service Pack 1 x86 (UAC is enabled) 
 Internet Explorer 10 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
GFI Software VIPRE  
 Antivirus out of date! 
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 Adobe Reader 9 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 SAAZOD Malwarebytes' Anti-Malware mbamscheduler.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````



#6 nasdaq

nasdaq

  • Malware Response Team
  • 39,543 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:39 PM

Posted 11 December 2013 - 02:00 PM

Adobe Reader/Acrobat v11.0.05 released Oct 8, 2013


Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
<<<>>>

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall
===


Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful add-ons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.
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#7 nasdaq

nasdaq

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Posted 17 December 2013 - 09:49 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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