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Cannot Download

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3 replies to this topic

#1 gjw


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Posted 05 December 2013 - 03:41 PM

I am stuck ... hope you can help. Here's the problem:


1. McAfee real time scan kept going off and on

2. Ran Malwarebytes Anti-Malware scan with the following results:

Malwarebytes Anti-Malware

Database version: v2013.11.27.09

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 8.0.6001.19298
Ron :: RON-PC [administrator]

11/27/2013 12:20:54 PM
mbam-log-2013-11-27 (12-20-54).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 298966
Time elapsed: 12 minute(s), 39 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SYSTEM\CurrentControlSet\Services\etadpug (Spyware.Fareit) -> Delete on reboot.

Registry Values Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|Google Update (Spyware.Fareit) -> Data:  -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Users\Ron\AppData\Local\Google\Desktop\Install\{c539c59a-9931-6716-b512-22ffa3899385}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{c539c59a-9931-6716-b512-22ffa3899385}\GoogleUpdate.exe (Spyware.Fareit) -> Quarantined and deleted successfully.
c:\program files\google\desktop\install\{c539c59a-9931-6716-b512-22ffa3899385}\   \...\ﯹ๛\{c539c59a-9931-6716-b512-22ffa3899385}\googleupdate.exe (Spyware.Fareit) -> Quarantined and deleted successfully.



3. McAfee is working fine now, but I cannot download anything from the internet.


User info = Vista. IE8. Dell PC with 300 gig hard drive and 2 gig ram.


Any ideas? Thank you

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#2 xXToffeeXx


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Posted 05 December 2013 - 03:52 PM

You're infected with ZeroAccess, this will need elevated help

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.



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#3 gjw

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Posted 05 December 2013 - 05:54 PM

Guide steps completed and topic started in Malware removal.

#4 Queen-Evie


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Posted 06 December 2013 - 11:50 AM

You have posted your logs here http://www.bleepingcomputer.com/forums/t/516507/infected-with-zero-access-and-cannot-download/

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team.

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