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Antivirus Security Pro Removal - No Safe Mode


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#1 Guybrush3pwood

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Posted 05 December 2013 - 01:25 PM

We have a user who got the Antivirus Security Pro virus and I'm trying to remove it. All "how-tos" say to boot into safe mode, but this version of the virus won't allow me to do so, either with command prompt, networking or without. Without safe mode, I'm not sure how I'll be able to remove it. Any ideas would be great.



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#2 Broni

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Posted 05 December 2013 - 05:16 PM

I'll report this topic to appropriate helpers.

1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?

Hold on there....


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#3 Elise

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Posted 06 December 2013 - 03:34 AM

Hello, if you still need assistance with this issue, please provide the information requested in the previous post.

regards, Elise


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