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Network stuck at identifying


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#1 jknick9

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Posted 05 December 2013 - 01:13 PM

I've been directed here for assistance after going through logs w/ another response team member. He instructed me to post mty farbar log and wait for help. :) 

 

Farbar Service Scanner Version: 23-11-2013
Ran by Shawnn (administrator) on 05-12-2013 at 13:11:44
Running from "F:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.
 
afd Service is not running. Checking service configuration:
The start type of afd service is OK.
The ImagePath of afd service is OK.
 
 
Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error. 
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv: "C:\Windows\system32\wuaueng.dll".
 
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****


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#2 JohnnyJammer

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Posted 05 December 2013 - 08:31 PM

You didnt emntion WiFi or ethernet conenction and are you obtaining the IP from a modem/router or froma  DHCP server?. generally i goto run and open command prompt (cmd) and then ipconfig /release, then ipconfig /flushdns, then ipconfig /renew.

After doing that then go ipconfig /registerdns. See if you can ping google.com or even 8.8.8.8, if 8.8.8.8 works but not the name google.com then its dns problems.



#3 jknick9

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Posted 05 December 2013 - 08:38 PM

It is stuck identifying when it is plugged into the ethernet, or trying to connect via wifi. Currently trying to connect via wifi though, using a modem/router. 

I have gone through the ipconfig /release, flushdns and renew with a response team member... 

 

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Shawnn>ipconfig /flushdns
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
C:\Users\Shawnn>ipconfig /renew
 
Windows IP Configuration
 
No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.
An error occurred while renewing interface Wireless Network Connection 2 : The R
PC server is unavailable.
 
No operation can be performed on Local Area Connection while it has its media di
sconnected.
 
C:\Users\Shawnn>
 

i can try the ipconfig /registerdns ... but i'm pretty sure it's not going to work. when pinging google before it said the host was unreachable. i will try again. 



#4 JohnnyJammer

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Posted 05 December 2013 - 08:40 PM

I would then try pining the loopback address (ping 127.0.0.1) if that works then add the ipaddress manually. If manually works then its a problem with dhcp. Give that a wirl mate and see if that works.



#5 jknick9

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Posted 05 December 2013 - 08:44 PM

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32>ipconfig /release
 
Windows IP Configuration
 
No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.
An error occurred while releasing interface Wireless Network Connection 2 : The
RPC server is unavailable.
 
No operation can be performed on Local Area Connection while it has its media di
sconnected.
 
C:\Windows\system32>ipconfig /flushdns
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
C:\Windows\system32>ipconfig /renew
 
Windows IP Configuration
 
No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.
An error occurred while renewing interface Wireless Network Connection 2 : The R
PC server is unavailable.
 
No operation can be performed on Local Area Connection while it has its media di
sconnected.
 
C:\Windows\system32>ipconfig /registerdns
 
Windows IP Configuration
 
Registration of the DNS resource records for all adapters of this computer has b
een initiated. Any errors will be reported in the Event Viewer in 15 minutes.
 
C:\Windows\system32>ping google.com
Ping request could not find host google.com. Please check the name and try again
.
 
C:\Windows\system32>ping 8.8.8.8
 
Pinging 8.8.8.8 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
 
Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
 
C:\Windows\system32>


#6 JohnnyJammer

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Posted 05 December 2013 - 08:47 PM

general failure is the fact you aint getting an IP. goto run and type devmgmt.msc, right click the network adaptor and click disable, wait 5 seconds and then right click again and go enable.

Check to see if there is any yellow questions marks that might be causing issues as well. Goto run and type ncpa.cpl  and make sure you can atleast see the network adaptor, check cable etc. Let me knhow if that sorts it.



#7 jknick9

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Posted 05 December 2013 - 08:48 PM

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32>ping 127.0.0.1
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
C:\Windows\system32>ipconfig /all
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Shawnn-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Peer-Peer
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Belkin
 
Wireless LAN adapter Wireless Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : E2-F8-DA-68-56-96
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Atheros AR5B95 Wireless Network Adapter
   Physical Address. . . . . . . . . : C0-F8-DA-68-56-96
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::3:4ebd:22b7:7b9e%12(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.123.158(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 192.168.169.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : columbus.rr.com
   Description . . . . . . . . . . . : Broadcom NetLink ™ Ethernet
   Physical Address. . . . . . . . . : B8-70-F4-E2-1E-0C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.Belkin:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{1635143F-CCF8-44CB-A4E6-9C3568ACE920}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
C:\Windows\system32>ping 169.254.123.158
 
Pinging 169.254.123.158 with 32 bytes of data:
Reply from 169.254.123.158: bytes=32 time<1ms TTL=128
Reply from 169.254.123.158: bytes=32 time<1ms TTL=128
Reply from 169.254.123.158: bytes=32 time<1ms TTL=128
Reply from 169.254.123.158: bytes=32 time<1ms TTL=128
 
Ping statistics for 169.254.123.158:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
C:\Windows\system32>


#8 jknick9

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Posted 05 December 2013 - 08:53 PM

ok per your last instructions... haha you're fast! 

i go to device manager and disable/enable the network adapter... check for yellow exclamation points and there is one by the Ancillary Function Driver for Winsock and it says: This device is not present, is not working properly, or does not have all of the drivers installed.

 

I can see the network adapters in the ncpa.cpl 

 

still identifying



#9 JohnnyJammer

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Posted 05 December 2013 - 08:56 PM

yeh im sitting at me desk having me smoko lol, Do you rememebr the ip address range that the modem pushes out? 192.168.0.1 network maybe? add the address manually in ncpa.cpl IPV4. I just want to see if we can access the gateway atleast.

maybe flush the arp table as well using arp -d  in command prompt. Then wait a few seconds and populate the subnet with arp -a



#10 jknick9

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Posted 05 December 2013 - 08:57 PM

i'm on a working laptop and the ipconfig /all for it is:  

 

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.
 
C:\Documents and Settings\Compaq Client>ipconfig /all
 
Windows IP Configuration
 
        Host Name . . . . . . . . . . . . : WELCOME2MACHINE
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : Yes
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : Belkin
 
Ethernet adapter Wireless Network Connection 3:
 
        Connection-specific DNS Suffix  . : Belkin
        Description . . . . . . . . . . . : Intel® PRO/Wireless 2915ABG Networ
k Connection
        Physical Address. . . . . . . . . : 00-16-6F-3A-07-75
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.2.6
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.2.1
        DHCP Server . . . . . . . . . . . : 192.168.2.1
        DNS Servers . . . . . . . . . . . : 192.168.2.1
                                            64.130.108.19
                                            64.130.108.18
        Lease Obtained. . . . . . . . . . : Thursday, December 05, 2013 6:17:03
PM
        Lease Expires . . . . . . . . . . : Monday, January 18, 2038 9:14:07 PM
 
C:\Documents and Settings\Compaq Client>


#11 JohnnyJammer

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Posted 05 December 2013 - 09:00 PM

ok add the ip address of say 192.168.2.10 and subnetmask of 255.255.255.0 and set the gateway to 192.168.2.1. Try and ping 192.168.2.1 after that. The next thing i gather you have done is reboot the modem/router? Maybe login to the modem/routyer http://192.168.2.1 and check the log files.

 

Standard trouble shooting lol.



#12 jknick9

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Posted 05 December 2013 - 09:04 PM

ok ping 192.168.2.1 and transmit failed. general failure. 100%loss... 

 

yeah i've restarted modem and router several times haha... 

 

i did go to the router site but i'm not sure what i'm looking for 



#13 JohnnyJammer

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Posted 05 December 2013 - 09:08 PM

First i would uninstall the network adaptor drivers in devmgmt.msc (Make sure you get the driver name before hand and downlaod a copy just incase)

then  the next thign would be to do internet conenction sharing from your working XP machine to Windows 7.

On the xpmachine, goto ncpa.cpl right click the adaptor and click properties, then sharing tab. tick the allow others to conenct. if it says the service needs to start then goto services.msc in run and scroll down to ICS and start the service. If this is a little too much just let me know lol.

What thats going to do is see if the Windows 7 machine can get an IP from the Windows XP Machine.

 

i forgot you are using ethernet and not Wifi on the windows 7 machine so the ICS wont work unless you have a cross over cable and plug that into the ethernet on the xp machine.


Edited by JohnnyJammer, 05 December 2013 - 09:12 PM.


#14 jknick9

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Posted 05 December 2013 - 09:20 PM

ok so i unistalled the one driver, should i restart the computer? or download this copy of the driver that i downloaded? 

 

i also set the xp machine up to enable sharing... 



#15 jknick9

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Posted 05 December 2013 - 09:24 PM

no i'm wireless on both... 






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