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how do I rid my laptop of Scorpion Safe


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#1 lglover148

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Posted 05 December 2013 - 09:02 AM

My laptop is infected with Scorpion Safe and I'm unable to get rid of it. I'm also not very computer smart so anything I have read requires so many steps, that I'm lost after the first one. Thanks



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#2 boopme

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Posted 05 December 2013 - 11:05 AM

I moved this to the Am I Infected forum.

We  you need to start here.. It only looks like a lot
 

Please download Malwarebytes Anti-Malware mbamicontw5.gif and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
  • Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When the scan is complete, click OK, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
  • Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
    -- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
    .
    ADW Cleaner
    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • .
    .
    .
    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .

Edited by boopme, 05 December 2013 - 11:06 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 lglover148

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Posted 05 December 2013 - 12:01 PM

as I said - this is almost overwhelming to look at all the steps and try to walk through all of them. I was born long before computers and struggle with the most basic of tasks.



#4 Brian81

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Posted 05 December 2013 - 12:11 PM

Just download malwarebytes and run the setup to begin the install. It's a Next <> Next <>< Next type of install. Very simple.

 

Once completed, open it up and run a full scan.



#5 boopme

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Posted 05 December 2013 - 12:14 PM

The first one

Download it
Save it to the Desktop
Now double click the Desktop icon, this runs it

Now look for the Scanner tab, Click the "Perform Quick Scan"
◾Click on the Scan button
When it is done
click OK, then click Show Results

This shows a list of any malware that was found.
◾Make sure that everything is checked and then click Remove Selected


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 lglover148

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Posted 05 December 2013 - 12:14 PM

am I running malwarebytes again with a full scan or Norton? Thanks - I appreciate your help



#7 boopme

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Posted 05 December 2013 - 12:21 PM

They are 2 different tools so you are running only a Quick Scan with MBAM (malwarebytes)
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 lglover148

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Posted 05 December 2013 - 12:25 PM

I just did it twice with MBAM but it is still showing up in my programs and features so do I manuallu unistall it from there? I understand Norton doesn't detect the Scorpion because it is PUP??? Again - thank you!!



#9 boopme

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Posted 05 December 2013 - 12:33 PM

Now try the ADWCleaner then the JRT cleaner

 

 they work the same way,as Brian noted install run next .....


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Brian81

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Posted 05 December 2013 - 12:40 PM

I just did it twice with MBAM but it is still showing up in my programs and features so do I manuallu unistall it from there? I understand Norton doesn't detect the Scorpion because it is PUP??? Again - thank you!!

 

If it's in your "Programs and Features" menu as available to uninstall than I would suggest doing this. This piece of software is detected by most AV vendors but may not be removed because it can have a legitimate use such as promoting websites amnd displaying ads. They way it got installed on your PC is not technically illegal although it can be debated. With that being said, it should be a simple uninstall they way I mentioned earlier.



#11 lglover148

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Posted 05 December 2013 - 01:36 PM

I've ran it 4 times, manually deleted Scorpion Saver from the programs and guess what ... it just attached itself again    GRRRRR



#12 boopme

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Posted 05 December 2013 - 08:45 PM

Looks like we have to go in and get it.
 
You need to make a new topic so we can get a deeper look.
 
Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.

You go to the guide
Then STEP 6 make a DDS log
Step7 make the new topic ,,, Named Can't kill the Scorpion

Step 8 post the DDS log
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 lglover148

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Posted 05 December 2013 - 08:51 PM

Thank you and I will attempt this tomorrow as my frustration level has gone past the full mark. Again - thanks ...



#14 boopme

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Posted 05 December 2013 - 08:54 PM

OK, let me know if you got it posted.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 lglover148

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Posted 05 December 2013 - 08:56 PM

for sure ... I would do it tonight but I think it might take me more than a few minutes. Thanks again ..






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